Banking Policies and Fair Practice Codes

At HSBC, we want to make sure that you get the service which you, our valued customer, deserve. As part of our service, we consider it important to keep our customers informed about banking policies and fair practice codes adopted by HSBC.

Please feel free to contact us in case of any queries on these.

• HSBC Fair Practice Code
• HSBC Fair Practice Code for Lenders
• Policy on Bank Deposit
• Policy on Collection of Dues and Repossession of Security
• List of Collection Agencies
• Cheque Collections Policy
• Fair Practice Code for Credit Card Operations
• Model Code of Conduct for the DSAs
• Compensation Policy
• Policy for Settlement of Claims for deceased Depositors & Safe Deposit Lockers
• Policy for Lending to Micro and Small Enterprise (MSE) Customers
• Know Your Customer