HSBC Advance Platinum Debit Card - FAQs

A debit card makes shopping for goods and services a whole lot easier by providing an on-line electronic payment facility from your HSBC Savings / Current Accounts, for purchases of goods and services at merchant establishments in India and overseas. It provides access to ATMs for cash withdrawals and enquiries.

For safety reasons, your debit card is sent to you inactive for use at merchant locations. Please ensure that you receive your PIN before trying to activate your card. To activate your card, you would need to do either of the following:

• Use the card at any VISA ATM, by entering the ATM PIN
• Make a Telephone Banking PIN verified call to the HSBC Advance PhoneBanking in your city to confirm the receipt of the debit card, and they will activate the card
  
  Once your card is activated you can use it at merchant establishments for purchases

• Access to your bank account from over 1 million VISA ATMs worldwide*
• Access to over 26 million Visa merchant outlets for purchases worldwide*
• Higher cash withdrawal of Rs. 100,000 per day
• Higher purchase transaction limit of Rs. 100,000 per day
• 24 x 7 international concierge services**
• Zero Lost Card Liability** - Against fraudulent purchase transactions 30 days prior to reporting the loss

Your HSBC Advance Platinum debit card, functions like a regular ATM card at ATMs, whilst at merchant establishments it works in the same way as a credit card, except that the transacted amount is directly debited from your savings/current deposit account.

At merchant establishments you must:

• LOOK: for a VISA logo at the merchant establishment. The merchant must have an electronic POS (Point-of-Sale) swipe terminal.
• SHOP: Select the goods you wish to purchase
• SWIPE: Present the debit card to the merchant at the time of making payment. The merchant will swipe the card on the electronic POS terminal. After successful authorisation, a hold is placed on your account for the transaction amount
• SIGN: A sales slip is generated from the electronic swipe terminal. Check the amount on the sales slip and sign it. Your signature must match that on the Debit Card. The merchant verifies the signature and returns the card.

In case of purchase transactions, the debit card can only be used at merchant outlets with electronic terminals. Please do not try and use your card at Merchants with "paper imprinters". Also, since signature verification is essential for debit card transactions, you need to be physically present along with your card at the time of purchase i.e. the debit card cannot be used for Mail order, Telephone order or Internet transactions.

For your safety, we have a daily limit of Rs. 100,000 at the ATMs and Rs. 100,000 at the merchant locations. This is subject to the balance available in your account linked with the debit card.

Each Advance Platinum Debit Card, including additional cards, is priced at Rs. 300(plus service tax) per annum.

Yes, additional debit cards may be issued to joint account holders of the account provided that the operating instructions for the account are 'any one or survivor'.

Up to 3 Current / Savings accounts may be linked to your debit card. Only the funds available in your primary account will be utilized when making purchases at merchant outlets.

This product is offered exclusively only to Resident / Non-Resident Individuals holding HSBC Advance Account with HSBC India, either held singly or jointly on a 'either or survivor' basis, may apply for a HSBC Advance Platinum debit card.

Domestic debit cards are issued to NRI Advance customers holding NRO accounts with HSBC India.

Debit Card will be issued to minors above 16 years only, with the parent / guardian's consent and request.

The Debit Card will be valid for a period of six years from the date of issue.

The loss or theft of the Debit Card should be reported to HSBC immediately. Although loss or theft may be reported by any means, the Cardholder must confirm the same in writing to HSBC as soon as possible.

In case the Cardholder subsequently recovers the Debit Card, it must not be used. The Debit Card should be destroyed by cutting it into several pieces through the magnetic strip.

In case of loss or theft, you get benefit of Zero Lost Card Liability against fraudulent purchase transactions for losses occurring on account of loss of debit card for up to 30 days prior to reporting the loss of Debit Card to the Bank. The benefit is subject to the following terms and condition:

• The loss or theft of the Debit Card should be reported to HSBC Advance PhoneBanking immediately. Although loss or theft may be reported by any means, the HSBC Advance Platinum Debit Cardholder (hereinafter referred to as "Cardholder") must confirm the same in writing to HSBC as soon as possible.
• Zero Lost Card Liability is applicable only on fraudulent Point of Sale Transactions and not ATM transactions. This feature is not applicable to frauds related to delivery of cards.
• The Zero Liability offering is valid for all Point of Sale transactions carried out on HSBC Advance Platinum Debit Cards and reported after 15th June 2009
• In case of unsigned card (signature not present on reverse of card), Zero Lost Card Liability will not be applicable, and the cardholder will be liable for the transaction.
• The liability per card is restricted to a maximum of Rs. 50,000 and for losses up to a maximum of 30 days prior to reporting the loss of Debit Card to the Bank
• Cardholder will receive the credit, within 25 working days of receipt of required documents by the bank
• Documents required to be submitted:
  • Claim Form
  • Dispute Letter with list of disputed transactions (Date, Name of Merchant, Amount)
  • FIR / Police Complaint
  • Passport copy (in case of international transaction dispute)
• Cardholder must submit the required documents to nearest HSBC branch within 15 days of reporting the loss to HSBC.
• The number of claims is restricted to a maximum of one claim per account in the calendar year.
• Bank reserves the right to reject the claim if similar claim has already been made on the card earlier during the same calendar year.
• Claims under Zero Lost Card Liability to be accepted & processed, the cardholder should have carried out at least 1 purchase transaction using the Debit Card, within 3 months prior to the date of the disputed purchase transaction.
• On receipt of communication regarding your lost or stolen debit card along with the requisite documents, HSBC is authorized to conduct its own investigation in respect of such lost or stolen card. If such investigation reveals any direct or indirect involvement of the cardholder or cardholder's relatives or employees or colluding with third parties, HSBC is authorized to take appropriate action against the cardholder in addition to refusing to extend the benefit of Zero Lost Card liability to the cardholder.
• The findings and the decision of the Bank in case of any dispute shall be final and binding on the cardholder.
• HSBC reserves its absolute right to withdraw or alter any of the terms and conditions of this feature at any point in time without prior notice to the Cardholder(s).
• Any dispute arising out of or in connection with this feature shall be subject to the exclusive jurisdiction of the courts in Mumbai only. The existence of a dispute, if any, shall not constitute a claim against HSBC.