Do's & Don'ts
Following these simple guidelines will ensure that using your HSBC Premier Platinum Debit Card from HSBC is a pleasant experience.
| Do's | Don'ts | ||
| Treat your Debit Card like Cash and keep it with you always | Never leave your Debit Card unattended | ||
| Your Debit Card is for your exclusive use only | Never surrender your Debit Card to anyone other than a designated Bank Officer at the HSBC branch and that too after destroying it | ||
| When you destroy your card upon card expiry or closure of your account, cut it into several pieces through the magnetic strip | Never reveal or surrender your ATM PIN to anyone | ||
| Please memorise your ATM Personal Identification Number (PIN) and destroy all physical evidence of the PIN | Never keep a written copy of your ATM PIN in close proximity to your Debit Card | ||
| It is recommended that you change the ATM PIN to a number of your choice as soon as possible and at regular intervals (at least once in three months thereafter) | When transacting at merchant establishments never sign an incomplete sales slip | ||
| Always ensure that the Debit Card is used in your presence when transacting at merchant establishments | Never attempt to use your Debit Card at merchant establishments that do not possess electronic point-of-sale swipe terminals | ||
| Please promptly notify HSBC in writing of any changes in your telephone or mailing address | Do not attempt to use your Debit Card for making purchases via telephone/mail, on the internet or in any other "card not present" situation | ||
| In case your Debit Card is lost/stolen or if you suspect that your Debit Card has been used fraudulently, call the HSBC Phonebanking/Customer Service representatives immediately to report the loss. The bank will block the card immediately | |||
| In case you need your Debit Card re-issued you can place a request through the contact centre. | |||
