Grievance Redressal

Are you getting the service you deserve?

At HSBC, we want to make sure that you get only the very best of service from us - service which you, our valued customer, deserves.

If at any stage, you feel that our service levels are not upto your expectations, here is what you can do:

Level 1

• Banking customers may contact the customer service executive(s) at our branches or write to the Branch Manager explaining the details of their issues. To locate a branch near you, please follow this link: HSBC Branch and ATM locator. Credit card customers may contact our Phone Banking service executives who will be glad to assist you. For a list of contact numbers please follow this link: Call Us. Please quote the complaint reference number provided by the Customer Service Agent in case you wish to correspond further on the same issue.
• Customers preferring electronic mail should write to info@hsbc.co.in. We recommend that you send an email to us via secured channel i.e. by logging to your Internet Banking account. This is to ensure that we maintain customer confidentiality and security.
• In case you have any complaints regarding an RTGS or NEFT transaction that you have initiated, you can contact the Customer Facilitation Centre (CFC) of the Bank. A directory of CFC of member banks is provided for redressal of RTGS / NEFT related complaints. Please refer to this list for your enquiry.

If you do not receive a response within 10 days from the channels under Level 1, or, if you are not satisfied with the response received, please click here for the next level of escalation.

Please click if you wish to make a complaint.