Emergency Card Replacement

To avail of the Emergency Card Replacement Service incase your card is lost or stolen, you can make a call to the Emergency Hotline* which puts you in touch with a multilingual customer service representative, 24 hours a day, 365 days a year. The representative will work with you to report your lost/stolen card instantly and arrange the delivery of a replacement card worldwide in 3 days. He/she will also assist you with an optional emergency cash advance pending delivery of the replacement card.

Services available under this scheme are:

  • An Instant blocking of your lost or stolen card
  • A replacement HSBC Platinum credit card for use in 3 days of reporting or an Emergency Cash Advance pending delivery of the replacement card
  • Emergency cash advance at over 22,000 outlets globally

Terms and conditions apply
Issuance of credit card is at the sole discretion of The Hongkong and Shanghai Banking Corporation Limited, India. All features and benefits are subject to local country regulatory restrictions and applicable terms and conditions.

* If the country or region you are from is not listed above, you can reach the VPCC by making a collect call to (61 2) 9235 0260 through the international telecom operator.

Privacy and Security   |   Terms of Use   |   Hyperlink Policy
© Copyright 2012. The Hongkong and Shanghai Banking Corporation Limited, India (HSBC India). Incorporated in Hong Kong SAR with limited liability. All rights reserved.