Claim Procedure

For Lost Card Reporting and Online Fraud Protection cover on HSBC Platinum Credit Card, cardholder will contact, report & register the claim at

  • Toll free: 1800-209-8888
  • E-mail: customersupport@icicilombard.com

Within 7 Days ICICI Lombard General Insurance Company Ltd. will communicate with the claimant & ask for the required documents. The following documents needs to be submitted along with the duly filled claim form:

  • Copy of the front side of your credit card (in case of Online Fraud Protection cover only)
  • FIR : Original / Attested copy by a Gazetted officer.
  • Copy of charge slips / statement indicating fraudulent transactions
  • Occurrence / incident report indicating how and when the card was lost
  • Resident proof of the claimant
  • ID Proof of the Claimant.
  • Recent photo of the Claimant.
  • Any other document as may be required by the Company.

Customer shall submit to ICICI Lombard the required Documents as given above.
In Case where the documents are not received from the customer within 3 months of intimation, the claim shall be considered as closed.  However, before closing the claim, ICICI Lombard shall send a letter to the customer that the claim is closed because of the non-receipt of documents.

  • In case of incomplete forms, ICICI Lombard shall write back to customer asking for the pending documents.
  • ICICI Lombard's Customer service department shall decide on the admissibility of any claim as per the terms and conditions of the policy, after receiving the documents and investigation report, if applicable.
  • On admissibility ICICI Lombard shall make the payment to the beneficiary. The payment shall be made within 7 days of receipt of all complete documents.
  • The settlement amount will be paid by an account payee cheque in favour of the nominee after the deduction of any amount outstanding that is due on the Credit Card account.

The Documents to be dispatch at:

The Customer Service Manager, PA Claims Department, ICICI LOMBARD GIC Ltd, TGV Mansions, 5th and 6th Floor, Khairatabad, Above ICICI Bank, Hyderabad ? 500 004

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