HSBC's secure online payment services offer Verified by VISA and MasterCard® SecureCodeTM that provide you with a personal password for your HSBC Credit card, giving you added assurance that only you can use your HSBC Credit card to make purchases over the internet.
Verified by VISA and MasterCard® SecureCodeTM offer the added benefit of password protection to prevent the unauthorised use of your HSBC Credit card on the internet, giving you more confidence and peace of mind when you shop online.
You won't need to apply for a new personal credit card. You can register any of your existing VISA and MasterCard credit cards for HSBC's secure online payment services as long as your card is issued by HSBC. This service is not available for corporate credit card holders.
Yes, you can register all your VISA and MasterCard Credit cards from HSBC.
No, registration is free of charge.
Yes, you will need to register the replacement card to be able to use HSBC's secure online payment services for that credit card.
Your new card will have the same number as your expired card. Therefore, you will not need to re-register for HSBC's secure online payment services.
Once you have registered, you will be able to use HSBC's secure online payment services right away at participating online merchants.
You will need to have installed Microsoft Internet Explorer version 5.5 or above, or Netscape Navigator 4.7x.
When you register for either Verified by VISA or MasterCard® SecureCodeTM, you will be asked to create a personal message: a Personal Assurance Message (PAM) or SecureCode Personal Greeting respectively. When you pay online, always look for your Personal Message to ensure that you're using Verified by VISA or MasterCard® SecureCodeTM.
When you register for either Verified by VISA or MasterCard® SecureCodeTM, you will be asked to create a password or SecureCode respectively. You are requested to enter your password / SecureCode each time when you make an online purchase.
For security reason, please do not use your names, birthdays, ATM / Phonebanking / Personal Internet Banking PIN and / or User ID as your password / SecureCode. Memorise your password. Never write it down or reveal it to anyone.
For participating Verified by VISA/MasterCard® SecureCodeTM merchants , any online purchase made with your HSBC credit card will be declined if you have not yet registered the card for HSBC's Secure Online Payment Service. However, so as not to cause you any inconvenience for purchases you may make before registration, HSBC will exceptionally process your payment through a secure conditional authentication upon successful verification of your personal information.
For non-participating Verified by VISA/MasterCard® SecureCodeTM merchants , you may continue to make internet payments till such time the merchant enrols for the same.
It is strongly recommended that you register with SecurePay to ensure the maximum protection from online credit card fraud.
You can shop online at any store that displays the Verified by VISA or MasterCard® SecureCodeTM symbols. You can also look for the list of participating Verified by VISA and MasterCard® SecureCodeTM online stores on the VISA website: www.visa-asia.com/verified and the MasterCard website: www.mastercard.com/secured.
Participating online stores will recognise the credit card number of your VISA or MasterCard from HSBC if you have registered it for HSBC's secure online payment services.
You may access online@hsbc and view the Secure Online Payment Customer Profile Maintenance section to reset your password.
You can change your password at any time. Passwords should contain eight alpha numeric letters and/or numbers (with no spaces or symbols in between), and must be different from your User ID and your old password. Please note that passwords are case sensitive.
You should immediately report it to our PhoneBanking Officers. Click here for numbers where you can reach our Phone Banking Officers.