FAQ's

About HSBC's secure online payment services

What is HSBC's secure online payment services?

HSBC's secure online payment services offer Verified by VISA and MasterCard® SecureCodeTM that provide you with a personal password for your HSBC Credit card, giving you added assurance that only you can use your HSBC Credit card to make purchases over the internet.

 

How do HSBC's secure online payment services work?

  1. Register the secure online payment service with HSBC Credit card by creating your password and personal message.

  2. Shop online at participating merchants and pay with your personal HSBC Credit card which you have registered for the secure online payment services.

  3. Verify that the authentication screen is genuine by checking that the personal message is the one you created at the time of registration.

  4. Enter your password to authenticate the transaction and complete your online purchase.

 

What are the benefits of using HSBC's secure online payment services?

Verified by VISA and MasterCard® SecureCodeTM offer the added benefit of password protection to prevent the unauthorised use of your HSBC Credit card on the internet, giving you more confidence and peace of mind when you shop online.

 

Registration for HSBC's secure online payment services

Can I register my existing HSBC Credit card or will I need to apply for a new card to use HSBC's secure online payment services?

You won't need to apply for a new personal credit card. You can register any of your existing VISA and MasterCard credit cards for HSBC's secure online payment services as long as your card is issued by HSBC. This service is not available for corporate credit card holders.

 

Can I register more than one VISA or MasterCard?

Yes, you can register all your VISA and MasterCard Credit cards from HSBC.

 

Is there any charge for registration?

No, registration is free of charge.

 

If I lose / damage a registered HSBC Credit card, will I need to register the replacement card with the secure online payment services?

Yes, you will need to register the replacement card to be able to use HSBC's secure online payment services for that credit card.

 

When I renew my HSBC Credit card, will I need to re-register for the secure online payment services?

Your new card will have the same number as your expired card. Therefore, you will not need to re-register for HSBC's secure online payment services.

 

How do I register either my VISA or MasterCard for HSBC's secure online payment services?


  • Register for HSBC's secure online payment services in the secure online payment registration section of online@hsbc, our internet banking service, or the Card Services section of www.hsbc.co.in

  • Create your own password for online payment authentication and your own personal message, which will be used to authenticate you as the cardholder.

  • After confirmation of your registration information, the Terms and Conditions for the services will be displayed for your acceptance to complete the registration process.

 

After I have registered, how long will it take for Verified by VISA or MasterCard® SecureCodeTM to become active?

Once you have registered, you will be able to use HSBC's secure online payment services right away at participating online merchants.

 

Using HSBC's secure online payment services

What are the browser requirements for HSBC's secure online payment services?

You will need to have installed Microsoft Internet Explorer version 5.5 or above, or Netscape Navigator 4.7x.

 

What is a Personal Assurance Message (PAM) / SecureCodeTM Personal Greeting?

When you register for either Verified by VISA or MasterCard® SecureCodeTM, you will be asked to create a personal message: a Personal Assurance Message (PAM) or SecureCode Personal Greeting respectively. When you pay online, always look for your Personal Message to ensure that you're using Verified by VISA or MasterCard® SecureCodeTM.

 

What is a Password and SecureCode?

When you register for either Verified by VISA or MasterCard® SecureCodeTM, you will be asked to create a password or SecureCode respectively. You are requested to enter your password / SecureCode each time when you make an online purchase.
For security reason, please do not use your names, birthdays, ATM / Phonebanking / Personal Internet Banking PIN and / or User ID as your password / SecureCode. Memorise your password. Never write it down or reveal it to anyone.

 

If I have not registered, can I use HSBC's secure online payment services when I shop online?

For participating Verified by VISA/MasterCard® SecureCodeTM merchants , any online purchase made with your HSBC credit card will be declined if you have not yet registered the card for HSBC's Secure Online Payment Service. However, so as not to cause you any inconvenience for purchases you may make before registration, HSBC will exceptionally process your payment through a secure conditional authentication upon successful verification of your personal information.

For non-participating Verified by VISA/MasterCard® SecureCodeTM merchants , you may continue to make internet payments till such time the merchant enrols for the same.
It is strongly recommended that you register with SecurePay to ensure the maximum protection from online credit card fraud.

 

What shops offer HSBC's secure online payment services?

You can shop online at any store that displays the Verified by VISA or MasterCard® SecureCodeTM symbols. You can also look for the list of participating Verified by VISA and MasterCard® SecureCodeTM online stores on the VISA website: www.visa-asia.com/verified and the MasterCard website: www.mastercard.com/secured.

 

How will the online store know that I am a user of HSBC's secure online payment services?

Participating online stores will recognise the credit card number of your VISA or MasterCard from HSBC if you have registered it for HSBC's secure online payment services.

 

Customer Services

What if I forget my password?

You may access online@hsbc and view the Secure Online Payment Customer Profile Maintenance section to reset your password.

 

Can I change my password?

You can change your password at any time. Passwords should contain eight alpha numeric letters and/or numbers (with no spaces or symbols in between), and must be different from your User ID and your old password. Please note that passwords are case sensitive.

 

If I suspect someone has stolen my password or used it to make a fraudulent purchase, what should I do?

You should immediately report it to our PhoneBanking Officers. Click here for numbers where you can reach our Phone Banking Officers.