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FAQs

How do I protect my assets?

Protecting your assets entails purchasing insurance to cover your house, your household contents and personal belongings and your vehicles.
To protect your vehicle you can purchase a comprehensive insurance plan which not only covers you for the liability arising out of third party damage but also covers the loss or damage to your vehicle.
To protect your house and its contents you can rely on a home insurance plan which offers you an optimum and customized home insurance solution. It should insure your property from natural and man-made calamities.

How do I make a claim?

You should contact your HSBC branch/RM or the insurance company's claims department as soon as the event covered during the policy period.

If you have a Life Insurance Policy from Canara HSBC Oriental Bank of Commerce Life Insurance Co Ltd:
For Life claims, please contact Canara HSBC Oriental Bank of Commerce Life Insurance Co Ltd at their toll free number 1800-103-0003 / 1800-180-0003 from any BSNL or MTNL landline . You can also send an email to customerservice@canarahsbclife.in or send an sms to 9779030003

If you have a Non - Life Insurance Policy from Tata AIG General Insurance Co Ltd:
For Non-Life claims, please contact Tata AIG General Insurance Co Ltd at their toll free number 1800-119955 from any BSNL or MTNL landline or toll number 022-66939500. You can also send an email to hsbchelpline@tata-aig.com or sms 'claims' to 5616181

If you have a Life Insurance Policy from Tata AIG Life Insurance Co Ltd:
For Life claims, please contact Tata AIG Life Insurance Co Ltd at their toll free number 1800-119966 from any BSNL or MTNL landline or toll number 022-66939500. You can also send an email to HSBCcare@TATA-AIG.com or send an sms to 5676799

You will then be asked to fill in a claim form and submit documentary evidence to support your claim.
  • Invoices, receipts and/or estimates for property damage, loss or theft will be required in the case of home insurance.
  • Full medical evidence and receipts for medical treatment will be called for in the case of medical claims.
  • Birth and death certificates are needed for personal accident/life insurance policies, wherein a death benefit is payable.
In liability cases, it is the third party (the person who actually faces the damage) that makes the claim. So, to a large extent, the claim is out of your hands. Once the third party provides all the necessary information and evidence to the insurer, he or she receives the payment.

How do I measure my insurance needs?

Your HSBC RM can help you do a detailed personal financial review which will help assess your insurance needs and requirements.

The general insurance policies are underwritten by Tata AIG General Insurance Company Ltd. (Tata AIG), whose registered office is at Peninsula Corporate Park, Nicholas Piramal Tower, 9th Floor, Ganpatrao Kadam Marg, Lower Parel, Mumbai-400 013. This information is given by The Hongkong and Shanghai Banking Corporation Limited (HSBC), India, whose India Management office is at 52/60, M.G. Road, Fort, Mumbai 400001, and which is a corporate agent of Tata AIG. HSBC India does not accept any responsibility for Tata AIG's actions or decisions. Conditions Apply.

Insurance is the subject matter of solicitation.
The Hongkong and Shanghai Banking Corporation Limited, India (License Number: 961387) whose registered office is at 52/60, M. G. Road, Fort, Mumbai 400 001, is the Corporate Agent of Canara HSBC Oriental Bank of Commerce Life Insurance Company Limited. The Hongkong and Shanghai Banking Corporation Limited, India does not underwrite the risk or act as an insurer.

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