FAQs

1. Why should I register for Auto Bill Payment Service?
   With Auto Bill Payment Service, you can not only be free from standing in long queues but also be free from having to track bill payment due dates. You only need to register for Auto Bill Payment Service and issue payment instructions once, and the bill will be paid automatically when generated. Registering for this service is easy and free of charges.
   
   
2. How does the Auto Bill Payment Service work?
   You have to register for Auto Bill Payment Service by filling up the registration form, wherein you will need to mention the details of the billers whose bills you wish to pay via the Auto Bill Payment Service. Based on your instructions, the outstanding payment of the billers will be paid on due date by auto-debiting the amount from either your Credit Card or Bank Account, as specified by you.
   
   
3. How can I register for Auto Bill Payment Service?
   You can register in any of the following ways:
   1. Call our PhoneBanking service advisors in your city and register over the phone.
   2. Visit your nearest HSBC branch and fill up the registration form.
   3. Download the registration form and submit the same to your nearest HSBC branch. Click here to download the form, if you are an existing customer. Click here if you are a new customer.
4. Is there an additional cost for subscribing to Auto Bill Payment Service?
   No. Auto Bill Payment Service is absolutely free for HSBC Bank customers.
   
   
5. How do I deregister for Auto Bill Payment Service?
   You can deregister by calling us on any of our phone banking numbers or submitting a written request to your nearest branch.
   
   
6. Am I eligible to register for Bill Payment?
   You can register for bill payment services if you have a savings account with HSBC or hold a credit card from HSBC.
   
   
7. How long will it take to process the application and activate the billers that I register for?
   Your requests for registration of billers are sent to respective billers for validation. The time required to activate the biller for your account varies with each biller. Select your city and Biller from the Biller List to view the indicative time required by the billers to complete the registration process.
   
   
8. How do I know that my registration request for a biller has been processed?
   You will receive an e-mail (on the email address provided by you at the time of registration), informing your biller registration has been completed. Please pay your bills as you usually do until you receive this intimation.