How Bill Payment works?

With the Bill Payments Service through Internet Banking, you can register for your billers and begin making payments online. You can also setup your payment schedules in advance. Payments are automatically processed on the scheduled dates and sent to your billers.

Am I eligible to register for Bill Payment?

You can start registering your billers now through the Pay Bills option available in online@hsbc (Internet Banking), if you are already registered for online@hsbc.

Which billers can I make a payment to?

Select your city from the list of billers available through the Bill Payments service of online@hsbc.

How do I register for a biller?

You need to add each biller to your personal biller list before you can begin making bill payments. Please click on the Pay Bills and then Add Biller option in online@hsbc to register for billers. You will need to provide your consumer reference number with the billers to register.

What is a Consumer Reference Number?

You will set up your billers by providing your account numbers (consumer reference numbers) with them. Consumer Reference Number is the unique identification number assigned to you by each Biller/Payee, for example, with MTNL your telephone number would be you Consumer Reference Number. The Customer Reference Number appears on every bill you receive. During the registration process, you should keep your current bills with you to reference when you input account numbers with billers.

How long will take to process the application and activate the billers that I register for?

Your requests for registration of billers are sent to respective billers for validation. The time required to activate the biller for your account varies with each biller. Select your city and Biller from the Biller List to view the indicative time required by the billers to complete the registration process.

How do I know that my registration request for a biller has been processed?

You will receive an email (on the email address provided by you at the time of registration), informing your biller registration has been completed. Please begin paying your bills only after receipt of this intimation.

If I have moved the mobile number service provider for my mobile bill under the Mobile number Portability option, will my biller registration continue to remain the same?

Incase you have changed your mobile network service provider of your registered mobile number on HSBC Bill Pay Services ,(through the Mobile number portability 'MNP' option or otherwise) , kindly remember that you will be required to first de-register from the existing mobile service provider by making a pin verified call at the HSBC Phone Banking or send a secured message through HSBC on-line banking or visit your nearest branch and place a written request. Once the de-registration is successfully done you may once again register for the new mobile network service provider through 'Add Biller' option in online@hsbc .