FAQs - Mobile Banking
What is the Mobile Banking service?
HSBC's Mobile Banking is a service that allows you to stay updated on your banking transactions on your mobile. All you need to do is simple send an SMS to the bank requesting information on your account.
How Do I register for Mobile Banking Services?
In order to register for Mobile Banking, you need to have an active Internet Banking account, i.e. you must have logged onto Internet Banking at least once since registration.
Steps for registering for Mobile Banking Services:
- Log on to your Internet banking account.
- Subscribe to Mobile Banking
- Enter your Mobile number, your country of residence
- Select a nickname for your account
- Accept terms & conditions
Are there any charges for the Mobile Banking service?
Our Mobile Banking service is a value added service and is made available to our customers completely FREE of cost.
What are the different kinds of alerts that I can get?
Balance Enquiry: An alert will be sent stating the balance amount available in your account.
Mini Statement: Details of last 5 transactions will be sent.
How often will I receive the alerts?
You will receive Mobile Banking Alerts whenever you request for the same.
Suppose I have more than one account - will I have to subscribe to the alerts separately for each or is one-time registration possible?
Is it possible to receive Mobile Banking alerts for the same account through more than one mobile number?
No, we will send the alerts on only one mobile number per customer. However for joint accounts, both account holders can give separate mobile numbers to receive the alerts.
In case I have a joint account with HSBC, do you send alerts to both account holders?
We will send the alerts to the individual registered for the service. If both account holders have registered, both of you will receive alerts. If one of the account holders has registered, only one will receive alerts.
Do I need a special phone for receiving SMS based alerts?
An ordinary GSM/CDMA mobile with an Indian number registered with any service provider, will be able to receive the SMS based alerts.
Can I get Mobile Banking alerts and reminders for my HSBC credit card?
Mobile Banking is presently not available for credit cards.
How do I unsubscribe from Mobile Banking Service?
If you wish to unsubscribe from our Mobile Banking services, then just call our Phone Banking numbers in your city and request for the same.
