P.O. Box Address:

HSBC
BOM / USA / 100002 / HSBC(IN)
P.O BOX 688,
BUFFALO
NY 14240-0688
USA.

Instructions for the P.O. Box

1. Please mention your Name, Email id and Account number of your NR account held with The Hongkong and Shanghai Banking Corporation Limited, India (HSBC India), with each request.
2. The P.O. Box facility can be used only for sending the following Service Requests related to your accounts held with HSBC India:
   • Request for adding another individual as a Joint Applicant to an existing NR account with HSBC India.
   • Request for change of Address of the Customers.
   • Request for change of maturity instructions for existing Term Deposits with HSBC India.
   • Request for placing New / Add-On Term Deposits.
   • Request for Nomination updation.
   • Documentation pertaining to Updation of Customer identification data (KYC documentation).
   • Dormant account updation.
   • Unclaimed account activation.
   • Request for Account closure.
   • Request for NRE / NRO to SVR or SVR to NRO - Account conversion.
   • Request for minor to major account conversion.
   • Request for change of Account Operating Instructions.
   • Request for addition of POA on account.
   • Request for PIN generation (Phone Banking Pin, Internet Banking Pin).
   • Request for PIN generation (Duplicate ATM / Debit Card Pin).
   • Request for ATM/ Debit Card / Mandate card re-issuance.
   • Request for Account Statement.
   • Request for Account TDS certificate.
   • Request for FD Advice.
   • Request for credit card statement.
   • Request for setting up of Standing Instruction on account.
3. The indicative delivery schedule for documents dispatched to HSBC India through the P.O.Box is approximately 10-12 days. The delivery schedule is only indicative and should not be construed to refer to any commitment. Alternatively you may also contact the NRI Contact Center or log on to Personal Internet Banking offered by HSBC India for assistance on the above service requests.
4. Courier service should not be used for sending documents to the P.O. Box.
5. Customers are advised to send the service requests to the P.O. Box using an ordinary postal service.
6. Please refer to the detailed Terms and Conditions prior to using the P.O. Box.

Terms & Conditions:

1. This P.O Box (PB) facility is offered to Non-Resident Indian (NRI) Customers (Customers) of The Hongkong and Shanghai Banking Corporation Limited, India (HSBC India), residing in United States of America (USA).
2. The Customers should send service requests to HSBC India as per the prescribed format communicated on HSBC India?s website. PB facility can be used only for sending the above mentioned Service Requests related to your accounts held with HSBC India.
3. The Service Requests will be delivered to HSBC India in approximately 10-12 days from USA. Reference to any service levels including the delivery timeline are only indicative and should not be construed to refer to any commitment.
4. Customers are advised not to send any monetary instruments such as Cheques, Demand Drafts or cash ( hereinafter collectively referred to as "Financial Instruments") using the PB. as these will not be processed and will be returned to the Customer on a best effort basis . HSBC India may destroy such Financial Instruments in case it deems fit, at its sole discretion. HSBC India  shall not be responsible for any monetary loss including loss on account of change in exchange rates, interest rates, deposit value date etc. arising due to the time elapsed on account of return of the Financial Instruments.
5. The Customers shall avail the PB facility at their own risk. HSBC India will not be responsible or liable to the Customer or any third party for the "Envelopes / Consignments or its Contents" (collectively referred as "Consignments") during transit from the Customer to the PB.
6. The Customer agrees that he/she shall be solely responsible for the contents of the Consignments sent through the PB and shall indemnify HSBC India for any loss or damage suffered to it on account of handling the contents or if the Consignments sent to the PB are illegal or are in contravention of any  legal, regulatory or contractual requirements.
7. HSBC India is not responsible for any suit, action, loss caused to the Customer if the Consignments are sent to a wrong address or are lost in transit before reaching the  PB.
8. Usage of the PB facility shall be deemed to be acceptance of the aforesaid terms and conditions.