FAQs

Auto Bill Payment Service enables you to enjoy the freedom from tracking bill payment due dates!

  1. Why should I register for Auto Bill Payment Service?
    With Auto Bill Payment Service, you can, not only be free from standing in long queues but also be free from having to track bill payment due dates. You need to register for Auto Bill Payment Service and issue payment instructions once, and the bill will be paid automatically when generated. Registering for this service is easy and free of charges.

  2. How does the Auto Bill Payment Service work?
    You have to register for Auto Bill Payment Service by filling up the registration form, wherein you will need to mention the details of the billers whose bills you wish to pay via the Auto Bill Payment Service. Based on your instructions, the outstanding payment of the billers will be paid on due date by auto-debiting the amount from either your Credit Card or Bank Account, as specified by you.

  3. How can I register for Auto Bill Payment Service?
    You can register in any of the following ways:
    1. Call our PhoneBanking service advisors in your city and register over the phone.
    2. Visit your nearest HSBC branch and fill up the registration form.
    3. Download the registration form and submit the same to your nearest HSBC branch. Click here to download the form, if you are an existing customer.
  4. Is there an additional cost for subscribing to Auto Bill Payment Service?
    No. Auto Bill Payment Service is absolutely free for HSBC Bank customers.

  5. How do I deregister for Auto Bill Payment Service?
    You can deregister by calling us on any of our phone banking numbers or by submitting a written request to your nearest branch.

  6. Am I eligible to register for Bill Payment?
    You can register for bill payment services if you have a savings account with HSBC or hold a credit card from HSBC.

  7. How long will it take to process the application and activate the billers that I register for?
    Your requests for registration of billers are sent to respective billers for validation. The time required to activate the biller for your account varies with each biller. Select your city and Biller from the Biller List to view the indicative time required by the billers to complete the registration process.

  8. How do I know that my registration request for a biller has been processed?
    You will receive an e-mail (on the email address provided by you at the time of registration) & SMS message, informing you that your biller registration has been completed. Please pay your bills as you usually would, until you receive this confirmation.
  9. How long will it take to process the application and activate the billers that I register for?
    Your requests for registration of billers are sent to respective billers for validation. The time required to activate the biller for your account varies with each biller. Select your city and Biller from the Biller List to view the indicative time required by the billers to complete the registration process.

  10. Can I convert my existing Online biller to Auto pay biller? And how?
    You can convert your existing online biller to auto pay biller by sending a secured message through Personal internet banking or calling our Phone banking services.

  11. What will happen to bill payments that I have scheduled from my online Bill payment option if I choose to convert my biller from online biller to Auto pay biller?
    Before you give a request to convert a biller, you need to check that all your impending payments to the billers are made, as you will have to delete all existing scheduled payments to the biller. Once your conversion request is received by the bank, any scheduled payments which are due on this biller for online bill payment will not be processed.

  12. Once I give my conversion request from when will my payments get processed on the auto bill payment platform?
    If the new bill is uploaded after migration is successful, it will be processed via auto bill pay platform.
    If there is a bill uploaded and is pending for payment, you will need to make alternate arrangements to make the payment for that bill. If there is any scheduled transfer for the biller when we receive your conversion request, the particular payment transaction will be rejected.
    Once the biller has been successfully converted from online biller to auto pay biller, all subsequent payments will be processed as auto debit to your designated credit card / bank account based on your request. Any payments made or scheduled through the online bill pay facility subsequently will be deleted / rejected.
    All Auto bill pay request would be debited from your authorized account/ credit card at least 6 working days prior to actual bill due date.


  13. Can I convert my biller from Auto pay biller to online biller?
    If you want to convert a biller from auto payment to online biller payment, you need to de-register from auto payment by calling our Phone Banking service or sending a secured message through Personal Internet Banking or submitting a written request at any branch. Once you receive a confirmation that the auto payment biller is deleted, you can login to Personal Internet Banking as add the biller under the ‘Add biller’ option. New biller registration / addition timelines will be applicable.