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Feedback and complaints

Contact our Grievance Redressal Officer (GRO) and Nodal Officer

Your feedback is key to improving the products and services we offer.
- Details
Name

Mr. Berlin Varghese

Grievance Redressal Officer ("GRO") and Nodal Officer

Address

9th Floor, Nesco IT Park, Gate #3, Western Express Highway

Near HUB Mall, Goregoan East, Mumbai 400 063

Contacts

Phone: +91 22 6122 3036

Mobile: 8238040078

Your feedback is key to improving the products and services we offer.
- Name
Details

Mr. Berlin Varghese

Grievance Redressal Officer ("GRO") and Nodal Officer

- Address
Details

9th Floor, Nesco IT Park, Gate #3, Western Express Highway

Near HUB Mall, Goregoan East, Mumbai 400 063

- Contacts
Details

Phone: +91 22 6122 3036

Mobile: 8238040078

If the complaint / dispute is not redressed within a period of 30 days, the customer may appeal to the Ombudsman.

The complaint can be made to the Ombudsman within one year after the complainant has received the reply or, where no reply is received, within one year and 30 days from the date of the complaint.

Online portal

Central office

Centralised Receipt and Processing Centre,

Reserve Bank of India,

4th Floor, Sector 17, Chandigarh (160017)