| Step 1 of 4

Dispute debit or credit card transactions

If you spot transactions on your statement which are fraudulent or incorrect, you have:

30 days from the date on your statement to report them
45 days from the date of the transaction to send in any relevant documents to support your dispute

You can dispute up to 10 transactions online. If you have more transactions to dispute, please download and complete our Customer Dispute Form.

If you suspect fraud, you must contact us so we can block your card and send a replacement.

Complete all fields marked with an asterisk (*).

Personal details

Title

Preferred title

First name

Last name

Contact details

Phone number

Email

| Step 2 of 4

About your card

Which card was used?

Debit card

Credit card

HSBC debit card number

HSBC credit card number

Have you lost your card?

Yes

No

Where did you lose your card?

When did you lose your card?

Have you given your card or PIN to someone else to use?

Yes

No

| Step 3 of 4

Transactions details

Did you authorise the transactions?

Yes

No

Do you suspect fraud?

Yes

No

Do you recognise the names of the merchants?

Yes

No

Number of transactions

Transaction 1

Date

Merchant's name

Amount

Transaction 2

Date

Merchant's name

Amount

Transaction 3

Date

Merchant's name

Amount

Transaction 4

Date

Merchant's name

Amount

Transaction 5

Date

Merchant's name

Amount

Transaction 6

Date

Merchant's name

Amount

Transaction 7

Date

Merchant's name

Amount

Transaction 8

Date

Merchant's name

Amount

Transaction 9

Date

Merchant's name

Amount

Transaction 10

Date

Merchant's name

Amount

| Step 4 of 4

Review and submit

Please check the information you gave us and select 'Back' if you need to make any changes. When you're ready, select 'Submit'.

Personal details

Title

Values will appear here

Preferred title

Values will appear here

First name

Values will appear here

Last name

Values will appear here

Contact details

Phone number

Values will appear here

Email

Values will appear here

About your card

Which card was used?

Values will appear here

HSBC debit card number

Values will appear here

HSBC credit card number

Values will appear here

Have you lost your card?

Values will appear here

Where did you lose your card?

Values will appear here

When did you lose your card?

Values will appear here

Have you given your card or PIN to someone else to use?

Values will appear here

Transaction details

Did you authorise the transactions?

Values will appear here

Do you suspect fraud?

Values will appear here

Do you recognise the names of the merchants?

Values will appear here

Number of transactions

Values will appear here

Transaction 1

Date

Values will appear here

Merchant's name

Values will appear here

Amount

Values will appear here

Transaction 2

Date

Values will appear here

Merchant's name

Values will appear here

Amount

Values will appear here

Transaction 3

Date

Values will appear here

Merchant's name

Values will appear here

Amount

Values will appear here

Transaction 4

Date

Values will appear here

Merchant's name

Values will appear here

Amount

Values will appear here

Transaction 5

Date

Values will appear here

Merchant's name

Values will appear here

Amount

Values will appear here

Transaction 6

Date

Values will appear here

Merchant's name

Values will appear here

Amount

Values will appear here

Transaction 7

Date

Values will appear here

Merchant's name

Values will appear here

Amount

Values will appear here

Transaction 8

Date

Values will appear here

Merchant's name

Values will appear here

Amount

Values will appear here

Transaction 9

Date

Values will appear here

Merchant's name

Values will appear here

Amount

Values will appear here

Transaction 10

Date

Values will appear here

Merchant's name

Values will appear here

Amount

Values will appear here

Important note

You can only dispute unauthorised transactions on your card account within 30 days from the statement date.
To prevent further misuse, you must call us so we can block your card and send a replacement to your registered address.
For security reasons, we will always block your card and send a replacement when you report unauthorised transactions.
When you submit this form, we'll contact you and may ask you to send in evidence to support your dispute.
As per Visa and Mastercard's guidelines, any evidence to support your dispute must reach us within 45 days from the transaction date.

| Complete

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