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Contact

Contact us today via Live Chat or Internet Banking Secure Message or Phone Banking

Contact Centre

Resident Customers

Within India

From Overseas

HSBC Premier (Toll Free)

1800 266 3456

1800 120 4722

+91-40-61268001

+91-80-71898001

HSBC Advance / Personal Banking / Credit Cards (Toll Free)

1800 267 3456

1800 121 2208

+91-40-61268002

+91-80-71898002

Corporate Cards (Toll Free)
1800 419 2266
1800 121 6922

+91-40-61268009

+91-80-61268009

Business Banking#
1800 123 2666
1800 419 2288
+91-040-61268010 
+91-040-71898010
+91-080-61268010
+91-080-71898010
Retail Business Banking (RBB) - For general queries (Toll Free)

1800 419 5400

1800 123 2979

+91-40-61268004

+91-80-71898004

Retail Business Banking (RBB) -
For HSBCNet queries (Toll Free)
1800 120 2210
+91-022-50323533

Contact Centre

Resident Customers

HSBC Premier (Toll Free)

Within India

1800 266 3456

1800 120 4722

From Overseas

+91-40-61268001

+91-80-71898001

Resident Customers

HSBC Advance / Personal Banking / Credit Cards (Toll Free)

Within India

1800 267 3456

1800 121 2208

From Overseas

+91-40-61268002

+91-80-71898002

Resident Customers

Corporate Cards (Toll Free)

Within India

1800 419 2266
1800 121 6922

From Overseas

+91-40-61268009

+91-80-61268009

Resident Customers

Business Banking#

Within India

1800 123 2666
1800 419 2288

From Overseas

+91-040-61268010 
+91-040-71898010
+91-080-61268010
+91-080-71898010

Resident Customers

Retail Business Banking (RBB) - For general queries (Toll Free)

Within India

1800 419 5400

1800 123 2979

From Overseas

+91-40-61268004

+91-80-71898004

Resident Customers

Retail Business Banking (RBB) -
For HSBCNet queries (Toll Free)

Within India

1800 120 2210

From Overseas

+91-022-50323533

For Premier & Advance - Our Phone Banking officers are available for enquries 24/7

For Personal Banking & Credit Cards - Our Phone Banking officers are available for enquries from 6:30 am to 8:30 pm

Emergency services are available 24/7 to report loss or misuse on card or account, stop cheque etc.

For Retail Business Banking (general queries) - Working hours: 8:00 am to 7:00 pm IST (Monday to Friday) and 8:00 am to 4:00 pm IST on Saturday

For Business Banking - Opening Hours (excluding public holidays): Monday to Friday 9:00 am to 6:00 pm

For Retail Business Banking (HSBC Net queries) - Opening Hours (excluding public holidays): Monday to Friday 9:30 am to 6:30 pm and 1st, 3rd and 5th Saturday of the month

Important Information

Terms & Conditions

#Our Business phone banking service is available between Monday to Friday 9:00 am to 6:00 pm Indian Standard Time (IST) to help you with your banking queries and transactions. For Interactive Voice Response (IVR) transactions, IVR enquiries and for emergency services like Lost Card Reporting and Stop Cheque Instructions our Phone Banking service is available 24/7.

Non-Resident Indian (NRI) Customers

Non-resident or overseas Indian, please contact the below for support:
Country and Territory HSBC Premier NRI customers HSBC Advance NRI customers Personal Banking NRI customers
Calls to India from overseas +91-40-61268001 +91-40-61268002 +91-40-61268002
-

+91-80-71898001

+91-80-71898002 +91-80-71898002
Australia - 1300 787 414 (Local Rates) 1300 787 414 (Local Rates)
Bahrain 8000 4619 (Toll Free) +973 1756 9645 (Local Rates) +973 1756 9645 (Local Rates)
Canada 011 800 177 36666 (Toll Free) 1877 NRI HSBC (1877 674 4722) (Toll Free) 1877 NRI HSBC (1877 674 4722) (Toll Free)
Hong Kong 001 800 177 36666 (Toll Free) +852 2822 3986
+852 2822 2767
(Free from landline)
+852 2822 3986
+852 2822 2767
(Free from landline)
India 1800 266 3456 1800 209 0100
1800 121 2209
1800 209 0100
1800 121 2209
-
1800 120 4722

-

-
Indonesia 001 8030176404 (Toll Free) - -
Kuwait +965 22230782 (Local Rates) +965 2223 0727 (Local Rates) +965 2223 0727 (Local Rates)
Malaysia 00 800 177 36666 (Toll Free) - -
New Zealand
00 800 177 36666 (Toll Free)
- -
Oman +968 24762789 (Local Rates) +968 2476 2727 (Local Rates) +968 2476 2727 (Local Rates)
Qatar +974 4366852 (Local Rates) +974 4432 8325 (Local Rates) +974 4432 8325 (Local Rates)
Saudi Arabia 8008 140089 (Toll Free) +9661 276 4163
(Local Rates - Riyadh, Alkhobar, Dammam and Jeddah)
+9661 276 4163
(Local Rates - Riyadh, Alkhobar, Dammam and Jeddah)
Singapore 001 800 177 36666 (Toll Free) +65 6533 5462 (Local Rates) +65 6533 5462 (Local Rates)
Thailand 001 800 177 36666 (Toll Free) - -
United Kingdom 00 800 177 36666 (Toll Free) 080 03285902
080 00851264
080 03893587
(Local Rates)
080 03285902
080 00851264
080 03893587
(Local Rates)
United Arab Emirates 8000 177023 (Toll Free) 800 4393
(Toll Free - Dubai, Sharjah, Ajman, Fujairah, Al Ain,
Ras Al Khaimah, Umm Al Quwain)
800 4393
(Toll Free - Dubai, Sharjah, Ajman, Fujairah, Al Ain,
Ras Al Khaimah, Umm Al Quwain)
United States of America +1 800 952 7145 (Toll Free) 1877 NRI HSBC /1877 674 4722 (Toll Free)
1877 NRI HSBC /1877 674 4722 (Toll Free)
Non-resident or overseas Indian, please contact the below for support:
Country and Territory Calls to India from overseas
HSBC Premier NRI customers +91-40-61268001
HSBC Advance NRI customers +91-40-61268002
Personal Banking NRI customers +91-40-61268002
Country and Territory -
HSBC Premier NRI customers

+91-80-71898001

HSBC Advance NRI customers +91-80-71898002
Personal Banking NRI customers +91-80-71898002
Country and Territory Australia
HSBC Premier NRI customers -
HSBC Advance NRI customers 1300 787 414 (Local Rates)
Personal Banking NRI customers 1300 787 414 (Local Rates)
Country and Territory Bahrain
HSBC Premier NRI customers 8000 4619 (Toll Free)
HSBC Advance NRI customers +973 1756 9645 (Local Rates)
Personal Banking NRI customers +973 1756 9645 (Local Rates)
Country and Territory Canada
HSBC Premier NRI customers 011 800 177 36666 (Toll Free)
HSBC Advance NRI customers 1877 NRI HSBC (1877 674 4722) (Toll Free)
Personal Banking NRI customers 1877 NRI HSBC (1877 674 4722) (Toll Free)
Country and Territory Hong Kong
HSBC Premier NRI customers 001 800 177 36666 (Toll Free)
HSBC Advance NRI customers +852 2822 3986
+852 2822 2767
(Free from landline)
Personal Banking NRI customers +852 2822 3986
+852 2822 2767
(Free from landline)
Country and Territory India
HSBC Premier NRI customers 1800 266 3456
HSBC Advance NRI customers 1800 209 0100
1800 121 2209
Personal Banking NRI customers 1800 209 0100
1800 121 2209
Country and Territory -
HSBC Premier NRI customers 1800 120 4722
HSBC Advance NRI customers

-

Personal Banking NRI customers -
Country and Territory Indonesia
HSBC Premier NRI customers 001 8030176404 (Toll Free)
HSBC Advance NRI customers -
Personal Banking NRI customers -
Country and Territory Kuwait
HSBC Premier NRI customers +965 22230782 (Local Rates)
HSBC Advance NRI customers +965 2223 0727 (Local Rates)
Personal Banking NRI customers +965 2223 0727 (Local Rates)
Country and Territory Malaysia
HSBC Premier NRI customers 00 800 177 36666 (Toll Free)
HSBC Advance NRI customers -
Personal Banking NRI customers -
Country and Territory New Zealand
HSBC Premier NRI customers 00 800 177 36666 (Toll Free)
HSBC Advance NRI customers -
Personal Banking NRI customers -
Country and Territory Oman
HSBC Premier NRI customers +968 24762789 (Local Rates)
HSBC Advance NRI customers +968 2476 2727 (Local Rates)
Personal Banking NRI customers +968 2476 2727 (Local Rates)
Country and Territory Qatar
HSBC Premier NRI customers +974 4366852 (Local Rates)
HSBC Advance NRI customers +974 4432 8325 (Local Rates)
Personal Banking NRI customers +974 4432 8325 (Local Rates)
Country and Territory Saudi Arabia
HSBC Premier NRI customers 8008 140089 (Toll Free)
HSBC Advance NRI customers +9661 276 4163
(Local Rates - Riyadh, Alkhobar, Dammam and Jeddah)
Personal Banking NRI customers +9661 276 4163
(Local Rates - Riyadh, Alkhobar, Dammam and Jeddah)
Country and Territory Singapore
HSBC Premier NRI customers 001 800 177 36666 (Toll Free)
HSBC Advance NRI customers +65 6533 5462 (Local Rates)
Personal Banking NRI customers +65 6533 5462 (Local Rates)
Country and Territory Thailand
HSBC Premier NRI customers 001 800 177 36666 (Toll Free)
HSBC Advance NRI customers -
Personal Banking NRI customers -
Country and Territory United Kingdom
HSBC Premier NRI customers 00 800 177 36666 (Toll Free)
HSBC Advance NRI customers 080 03285902
080 00851264
080 03893587
(Local Rates)
Personal Banking NRI customers 080 03285902
080 00851264
080 03893587
(Local Rates)
Country and Territory United Arab Emirates
HSBC Premier NRI customers 8000 177023 (Toll Free)
HSBC Advance NRI customers 800 4393
(Toll Free - Dubai, Sharjah, Ajman, Fujairah, Al Ain,
Ras Al Khaimah, Umm Al Quwain)
Personal Banking NRI customers 800 4393
(Toll Free - Dubai, Sharjah, Ajman, Fujairah, Al Ain,
Ras Al Khaimah, Umm Al Quwain)
Country and Territory United States of America
HSBC Premier NRI customers +1 800 952 7145 (Toll Free)
HSBC Advance NRI customers 1877 NRI HSBC /1877 674 4722 (Toll Free)
Personal Banking NRI customers 1877 NRI HSBC /1877 674 4722 (Toll Free)

For Credit Card queries please call 1800 267 3456 / 1800 121 2208

Withdrawal of info@hsbc.co.in email ID

All account holders

The email address 'info@hsbc.co.in' is no longer in use. If you are looking for information about our products or services or have other queries, please refer to our comprehensive FAQs. In case you’re still unable to find the answer to your question, you can talk to a representative by selecting the Live Chat tab on this page. Live Chat can provide general information on the products and services, but for information related to your accounts, please call HSBC Phone Banking.

There are three easy ways to raise a service request with us:

  1. Log on to Personal Internet Banking and send us a secured email. Click here if you have already registered for internet Banking. If you wish to register, please click here
  2. Call HSBC Phone Banking : Our Phone Banking executives can process the following requests only when you verify your Phone Banking Pin (subject to certain conditions). 
    1. Change in select demographic details such as mobile number, e-mail, mailing address.
    2. Request for select deliverables such as debit card, debit card Pin, credit card & credit card Pin.
    3. Maintenance requests such as placement of fixed deposit, change of maturity instructions, premature withdrawal of singly held deposits.
  3. Visit your nearest HSBC India branch.

If you wish to register a complaint, please complete an online form

If your card has been lost or stolen or you suspect any fraudulent account activity or for any urgent matter, please contact HSBC Phone Banking.

UAE Contact Details

The Hongkong and Shanghai Banking Corporation Limited, Representative office, UAE

Plot  124-119, Al Nujoum Building, Mezzanine Floor

Next to Hamarain Centre,Abu Baker Al Siddique Road

Al Muraqqabat, PO Box 66, Deira, Dubai, UAE.

Working Hours – 9:00 AM to 2.00 PM

Working Days – Saturday to Thursday

Email : nriservicesdubai@hsbc.com

Phone numbers : +9714 3028575 / +9714 3028529

Oman Contact Details

HSBC Bank Oman S.A.O.G.

Al Khwair Branch,

P.O. Box 1727, PC 111, CPO, Seeb, SULTANATE OF OMAN

Working Hours – 8 am-2 pm (Oman Time)

Working Days – Sunday to Thursday

Email: nrioman@hsbc.com

Contact Numbers: 0096824947679, 0096824947680

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