These terms and conditions are applicable to the existing Customers of The Hongkong and Shanghai Banking Corporation Limited, India (HSBC India), who are eligible to download the Mobile Banking application (Customers), for use of Mobile Banking services (Service) provided by HSBC India.
The Customer must read these terms and conditions carefully before using the Service. By accepting these terms and conditions the Customer shall be deemed to have consented, to the use of Mobile Banking facility launched by HSBC India and will also be deemed to have accepted and will be bound by these terms and conditions, as amended from time to time, as displayed on HSBC India's website www.hsbc.co.in. For transacting through Mobile Banking these terms and conditions shall be in addition to the Personal Internet Banking Terms and Conditions applicable to the Customer. Any change in the Personal Internet Banking Terms and Conditions will be applicable for Mobile Banking customers also.
1. Terms of use for HSBC Mobile Banking
These Terms and Conditions explain the responsibilities and obligations relating to Service and information that the Customer may use or request from HSBC India, or HSBC India may provide to the Customer through HSBC Mobile Banking.
These Terms will be displayed at the time of Mobile Application Download and will not be displayed again on subsequent visits to the application site unless HSBC India changes them, at which time they will be displayed for Customer review and acceptance. These Terms will however be available for viewing, on a hyperlink on the Pre Logon page of HSBC Mobile Banking and on the Public Website.
2. Definition
In these Terms and Conditions, the following terms shall have the respective meanings as indicated below:
"HSBC India" means The Hongkong and Shanghai Banking Corporation Limited, India, a Company incorporated under the Companies Ordinance of the Hong Kong Special Administrative Region (HKSAR), having its Registered Office at 1 Queens Road Central, Hong Kong and its India corporate office at 52/60 Mahatma Gandhi Road, Fort, Mumbai 400 001 (hereinafter referred to as "HSBC India").
"Customer" means any person who holds an account with HSBC India.
"Data Connection" means any GPRS, 3G, wired/wireless internet connection, or any other network that permits the Customer to access the Facility from his Mobile Handset.
"HSBC Account" means any account of the Customer with HSBC India, which may be savings/current/fixed deposit/credit card account/loan or any other account with HSBC India.
"HSBC Mobile Facility" or "Services" means the facility, available as a mobile application which allows the Customer to carry out transactions from his Mobile Handset.
"Log on Credentials" or "Credentials" means the Personal Internet Banking/online banking User ID, and password/6-digit PIN and/or biometric authentication that are to be used by the Customer to authenticate himself prior to accessing the Facility.
"Mobile Handset" means a mobile phone, tablet, or any other remote access device that supports access to the Facility.
"6-digit PIN" means a confidential 6 character numeric personal identification number created by the Customer for accessing Mobile Banking Service.
"Password" - means a confidential 8-30 character alphanumeric Password created by the Customer for accessing Online Banking Service.
"Digital Secure Key" means a feature within the Mobile Banking app which is used to generate a unique, single use security code on supported mobile devices each time. Please refer the Mobile Banking FAQs section on the public website for list of supported devices.
"Security code" means a one-time 6 digit Password generated by the Digital secure key on the Mobile App for use by a Customer to access the Services including authorising transactions on Mobile Banking or Internet Banking as required by HSBC India.
"Terms and Conditions" means these Terms and Conditions including any amendments, modifications and any and all annexures, schedules, exhibits, appendices attached to it or incorporated by reference from time to time. Terms used hereunder but not defined herein shall have the meaning assigned to them under the HSBC Account Terms and Conditions and/or Personal Internet Banking Terms available on our website www.hsbc.co.in
"One-Time Password (OTP)" means a 6 digit dynamic passcode sent to the Customer's registered mobile number by HSBC India.
"Biometric authentication" means fingerprint and/or face ID recognition that the Customer can use to access the services and authorize transactions on the Mobile App, if the device supports this functionality.
The Customer understands and acknowledges that this Facility is an extension of accessing the Personal Internet Banking Facility on www.hsbc.co.in and that all users of this Facility shall also be bound by the same Terms and Conditions that govern the Personal Internet Banking Facility and Personal Internet Banking Terms and Conditions.
3. Governing Terms and Conditions
The Services are an additional means for the Customer to operate accounts, conduct transactions and dealings and obtain services, products, information, benefits and privileges from HSBC India and/or other members of the HSBC Group as shall be made available from time to time. Transactions and dealings conducted by using the Services are subject to these Terms and Conditions and other related terms issued by HSBC India including the Privacy and Security, Terms of Use and Hyperlink Policy currently published on the application. All other terms and conditions governing the relevant accounts, transactions, dealings, services, products, Information, benefits or privileges shall continue to apply but where there is any discrepancy, these Mobile Banking Terms and Conditions shall prevail for the purposes of the Services.
4. Use of the Services
a. To access the HSBC Mobile Banking facility, the Customer needs to be registered for Online banking and use the User id and Password for logging into Personal Internet and Mobile Banking will be the same. Any change in the passwords, will have to be done through Personal Internet Banking only, and will not be available through Mobile Banking. Customer can change the 6 digit Mobile Banking PIN on the Mobile App by selecting the option "manage security" under the profile section.
b. To access the HSBC Mobile Facility for the first time, the Customer is required to download the Mobile Banking Application from Play store on Android and App Store** on IOS.
c. The Customer can log into HSBC Mobile Facility either by using the User name along with the password, 6-Digit PIN or Biometrics authentication. Please note that HSBC India allows biometric authentication only on supported devices.
d. Whilst HSBC India facilitates basic Internet Banking access after validating the Username, Password, it may, in its sole discretion require a Customer to use the Digital secure code or an SMS passcode to access select services through Internet/Mobile Banking.
e. Customers will be using the following credentials:
i. Username in combination with any of the following credentials
1. Password and SMS OTP sent to their registered mobile number
2. 6-digit pin*
3. Biometric*
The Customer is allowed to have the mobile app in not more than the permitted devices provisioned by him/her and multiple users will not be able to use the app on the same device.
*For all mobile app supported iOS devices and select Android devices which support fingerprint access, the Customer may logon to Mobile Banking through biometric logon credentials which will be the fingerprint registered by the Customer on the device. iPhone app users will be able to use the Face ID functionality to log on to Mobile Banking.
Users will be able to use the app to view and disable other devices that have been provisioned using the same username. Users will be able to recover their 6-digit PIN if they forget it by leveraging the credentials used during initial set up.
By accepting the Terms and Condition's, the user is accepting that their registered biometric credentials (face/touchID/fingerprint) will be used to authenticate for log on to the Mobile Banking from the provisioned mobile device.
f. If the customer has opted for e-statement, they will receive only e-Statements, which is an electronic version of statement generated. This can be accessed through HSBC Personal Internet Banking and the Mobile App. If the Customer does not wish to access the statements through Internet/Mobile Banking and wants to receive paper statements, they need to reach out to the nearest HSBC India branch or contact HSBC Phone Banking.
g. Customers will get SMS alerts for financial and non-financial transactions made in the account in online and mobile banking.
h. The Customer shall act in good faith, exercise reasonable care and diligence in keeping the Username, the Password, the 6-digit PIN, the Security Questions, the Mobile Device and the Security Code in secrecy. At no time and under no circumstances shall the Customer disclose the Username, the Password, 6-digit PIN, the Security Questions and related details and/or the Security Code to any other person or permit the Mobile Device to come into the possession or control of any other person.
i. The Customer shall be fully responsible for any accidental or unauthorized disclosure of the Username, the Password, 6-digit PIN, the Security Questions by himself, and/or the Security Code to any other person and shall bear the risks of the Username, Password, 6-digit PIN, Security Questions, Mobile Device or Security Code being used by unauthorized persons or for unauthorized purposes.
j. Upon notice or suspicion of the Username, the Password, 6-digit PIN , the Security Questions and/or the Security Code being disclosed to, and/or the Mobile Device being lost or otherwise come into the possession or control of any unauthorized person or any unauthorized use of the Services being made, the Customer shall notify HSBC India at the earliest by telephone at such telephone number(s) as HSBC India may from time to time prescribe (and it may ask the Customer to confirm in writing any details given) or email or report it at the branch or any other channel as provided by the bank and, until HSBC India's actual receipt of such notification, the Customer shall remain responsible for any and all use of the Services by unauthorized persons or for unauthorized purposes.
k. The Customer hereby understands and acknowledges that certain category of transactions carried out through Facility can only be done to the linked accounts or the accounts pre-registered payee list on HSBC Personal Internet Banking and Mobile Banking and the Bank shall not be liable in any manner for any delay or failure in transaction due to non-compliance of such pre-requisites by the Customer. The Customer shall confirm compliance of all such pre-requisites for the transactions.
l. Transfer limits: In order to use the transfer facility through mobile banking, the customer will need to set up third party pre-designated and non-designated transfer limits on Personal Internet Banking prior to making transfers through mobile banking. Pre-designated limits cannot be set up through Mobile Banking. Pre-designated limits and non designated limits can be set up to INR 30 lakhs per customer per day. For high value transactions, customers will need to re-authenticate transactions on the mobile app. Customers are requested to visit the nearest HSBC India branch for executing outward RTGS/NEFT transaction above INR 30 lakhs. In context of the above, pre designated limit would mean the limit for Third Party Transfers to other accounts held within HSBC India. Non designated limits would mean limits for Third Party Transfers to accounts held with other banks.
m. Setting up of recurring transfers will not be allowed on Mobile Banking Facility
There will be no separate limit for Mobile Banking Facility. The same transfer limits assigned/setup on Internet Banking will be applicable for Mobile Banking Facility. Thus the limit will be a daily combined limit for transactions done through both Internet Banking and Mobile Banking Facility.
n. The Customer will be able to open a new fixed deposit through Mobile Banking Facility. For more information on Terms & conditions of fixed deposits, please visit the Fixed deposit section on internet banking.
5. Security
The Customer agrees to take all reasonable precautions to keep safe and prevent fraudulent use of his/her mobile device and security information. These precautions include:
a. never writing down or otherwise recording the security credentials in a way that can be understood by someone else;
b. not choosing security credentials that may be easy to guess;
c. taking care to ensure that no one hears or sees the security credentials when using it;
d. keeping the security credentials unique to Internet Banking and the Mobile Banking app;
e. ensuring that the biometric credentials stored on the mobile device are their own and do not store anyone else's biometric credentials on the device and that they only use their own biometric credentials to log on to the Mobile Banking app (and any other mobile applications that HSBC India may support from time to time (for compatible devices only));
f. not using facial recognition for authentication purpose if the Customer has an identical twin sibling, in which case it is recommended instead to use the 6-digit Mobile PIN to log on to the Mobile Banking;
g. not disclosing the security credentials to anyone;
h. changing the security credentials immediately and informing HSBC India as soon as possible if one becomes aware, or even suspect, that someone else knows the security credentials,
i. keeping the security credentials and mobile device safe;
j. complying with all reasonable instructions HSBC India will issue from time to time regarding safe keeping of security credentials;
k. after logging on to the Mobile Banking app in not leaving mobile device unattended or allowing anyone else to use the mobile device;
l. logging out of the Mobile Banking app once having finished using the Mobile Banking app services, and in particular not leaving the Mobile Banking app running in the background whilst logged in (for example, whilst multi-tasking, or running other apps);
m. follow all security measures provided to by the manufacturer of the mobile device operating system that apply to your use of the Mobile Banking app or the mobile device but ensuring never to disclose security credentials to anyone including the manufacturer of the mobile device operating system or information about the accounts held with HSBC India; and
n. undertake reasonable and adequate precautions to scan for computer viruses or other destructive properties;
o. Ensuring that Mobile Banking app and its updates are downloaded from official supplying app store and not from any unofficial sources.
6. Fees
HSBC India reserves the right to charge fees in relation to the use and/or termination of the Services including, without limitation to revise such fees. HSBC India shall give 30 days' notice in line with extant regulatory guidelines, to the Customer of the change in any fees from time to time before they become effective, which shall be binding on the Customer if the Customer continues to maintain or use the Services on or after the effective date. Fees may be collected from the Customer in such manner and at such intervals as HSBC India may specify as per the above guidelines.
7. Grievance Redressal & Contact Centre
Customers can connect with us using multiple channels. To see them all, visit Contact Us.
Complaints are reviewed to reduce the likelihood of similar issues in future. Our Grievance Redressal policy follows the following principles:
a. Customers are treated fairly at all times
b. Customer complaints are managed with courtesy and in a timely manner
c. Customers are told how to escalate their complaints, and their rights if they aren't satisfied with the resolution
d. Complaints are treated efficiently and fairly
e. We work in good faith and without prejudice, in the best interests of our customers
This policy is available on our website and at our branches on request. Employees are aware of our complaint handling and grievance redressal processes.
To find out more, please visit Feedback and Complaints.
Customers are guided by Limited Liability policy as prescribed by RBI. The policy can be reviewed here: policy (PDF) .
8. Customer's Undertakings and Responsibilities
HSBC India will take reasonable care to ensure that information about the Customer which is stored or transmitted using the Services remains confidential and is not disclosed to any third parties outside the HSBC Group without the Customer's written permission. However, the Customer authorizes HSBC India to disclose or share Information relating to him or his accounts (as the case maybe):
a. to any agent, contractor or Third Party service provider who provides services to HSBC India in connection with the operation of its business;
b. in respect of the Customer's application for Third Party Product (if and when made available, apply for any Third Party Product by submitting the relevant application through the intermediary of HSBC India), to the relevant Third Party provider to the extent necessary for the purpose thereof; and
c. where HSBC India is obliged to comply with the orders/directions of regulators, courts, government agencies or other lawful authorities anywhere in the world or where it reasonably thinks it is necessary in order to give effect to any instruction to HSBC India or generally to enable HSBC India to provide the services. The Customer and HSBC India shall comply with all applicable data protection laws.
The Customer confirms that all persons whose personal or other data is transmitted, processed or otherwise handled, have consented to such transmission, processing or other handling under these terms in accordance with the extant laws, or the Customer shall obtain their consent prior to any such transmission, processing or other handling.
The Customer understands and agrees to ensure that he keeps the Mobile Banking app updated with periodical and latest updates received through App Store/Play Store so as to have a continued access to the Mobile Banking App and services thereto.
The Customer understands that certain services, use information about the physical location sent from his/her/their mobile device (for example, GPS signals). The customer agrees that by using these services, they consent that HSBC India, its assigns and licensees, and also Google in accessing, monitoring, transmitting, collecting, maintaining, disclosing, processing and using their location data to enable HSBC India and Google to provide the relevant functionality in accordance with the terms and conditions, and privacy policy, of the Mobile Banking app and those of Google. The Customer when downloading the Mobile Banking app or the first time when using the relevant services will be asked to provide consent for using location services for tracking the physical location of the mobile device. The Customer understands that they can withdraw their consent at any time by turning off the location services settings on their mobile device.
The Customer further agrees to indemnify and hold HSBC India harmless from and against all and any actions, suits, claims, proceedings, damages, liabilities, losses, expenses or costs to which HSBC India may become subject to and related to or arising out of any act, deed, thing or undertaking done or committed to be done or due to any willful default and/or negligence or otherwise by the Customer, either by him or any person claiming through the Customer.
9. Push Notifications facility on Mobile App
The customer understands and agree that
a. To enroll for the Push Notification Alerts Service, the customers are required to advise on the type of Push Notification Alerts that the customers want to receive. The customers may vary their consent from time to time after enrolment in such manner or form accepted by the bank.
b. The customers need to register one mobile device (iOS or Android OS device) on which the customers will be receiving push notifications. The registered mobile device should use the updated iOS or Android OS version, specified as part of the Terms & Conditions and updated from time to time.
c. The customers understand that HSBC India holds the right to specify or vary the scope, frequency, and extent of (or otherwise discontinue) the Push Notification Alerts Service and its features from time to time with prior notice. This may include information relating to transactional, service and personalized offers.
d. The customers agree that HSBC India holds the right to modify or stop providing the Push Notification Alerts Service (or provide limited Push Notification Alerts Service) without prior notice in order to comply with restrictions under applicable laws or regulations or internal policies relating to such restrictions.
e. The customers understand that the delivery of push notifications depends on the mobile data or Wi-Fi connectivity, operating system compatibility. The customers understand that the push notifications are dependent on the service provided by Apple Inc. ("Apple") or Google Inc. ("Google"), as applicable and any delay or failure in delivering push notification messages due to Apple's or Google's service is beyond the control of HSBC India.
f. The customers understand that HSBC India is not liable for any loss, cost or damage of any kind incurred or suffered by the customers as a result of any interruption, delay or failure (whether total or partial) in providing the Push Notification Alerts Service to the customers to the extent that it is attributable to any cause or circumstance that is beyond reasonable control by HSBC India.
g. The customers understand to ensure and never respond to a request for sharing a password or account or security details.
h. The customers understand that the push notifications may not be encrypted and may not be secure from corruption by third party. The customers are responsible for ensuring that their mobile device is enabled with auto lock and passcode lock or such other security controls to prevent unauthorized access.
10. Amendments
HSBC India may revise these Terms and/or introduce additional terms and conditions at any time and from time to time. Any revision and/or addition to these Terms will be made with prospective effect subject to HSBC India giving notice of 30 days, in line with the extant regulatory guidelines, to the Customer which may be given by posting it on the Internet site( s) or by display, advertisement or other means as HSBC India thinks fit, and shall be binding on the Customer if the Customer continues to maintain or use the Services on or after the effective date of variation.
11. Variation and Termination
a. HSBC India may, at any time, without giving notice or reasons suspend or terminate all or any of the services or their use by the Customer. However, 30 days notice will be given to the Customer in case of any impact and/or modification to their online banking account and related services.
b. The Customer may terminate the use of the Services at any time by giving prior written notice to HSBC India.
c. All provisions of these Terms and Conditions which in order to give effect to their meaning need to survive the suspension or termination of the Services and/or the use of the Services by the Customer shall remain in full force and effect after suspension or termination including, without limitation, Clauses 4(b), 5, 7, 8,10 and 11. Notwithstanding such suspension or termination, the Customer shall continue to be bound by these Terms and Conditions to the extent that they relate to any obligations or liabilities of the Customer which remain to be performed or discharged.
12. Governing Law and Jurisdiction
a. The Services and these Terms shall be governed by and construed in accordance with the laws of India.
b. HSBC India and the Customer submit to the exclusive jurisdiction of the Courts in Mumbai.
c. HSBC India may, however, in its absolute discretion, commence any legal action or proceedings arising out of these terms in any other court, tribunal or other appropriate forum, and the Customer hereby consents to that jurisdiction. Any provision of these terms which is prohibited or unenforceable in any jurisdiction shall, as to such jurisdiction, be ineffective to the extent of prohibition or unenforceability but shall not invalidate the remaining provisions of these terms or affect such provision in any other jurisdiction.
Please note that we, not app stores, are responsible for this app. You should contact us regarding:
- Maintenance and support issues, or anything to do with the app's content
- Any malfunctions
- Any claims relating to this app
Your safety is important to us, so please make sure that you
- Keep your device safe and secure
- Always install security updates for this app. If you don't, you may not be able to use the app safely
- Check the information you provide when you're using the app carefully to make sure it’s correct
- Don't use the app for any purpose which is unlawful, obscene, offensive, improper or threatening
- If you've chosen to access the app using biometrics, such as fingerprint or facial recognition, make sure that your device recognises only you
App stores are considered as third party beneficiaries while you're using our app, and they can rely on the above terms in the same way as we can.
**All trademarks are acknowledged and are properties of their respective owners.
App Store is a service mark of Apple Inc.
Google Play is a trademark of Google Inc.
Android is a trademark of Google Inc.
