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As a HSBC debit cardholder you have nil lost debit card liability after reporting and registering the loss of the debit card to HSBC India. Please refer terms and conditions below for details.

Terms and conditions –

1. All fraudulent utilization of lost or stolen covered debit cards including at point of sale and merchant establishments transactions are covered under the Policy issued by ICICI Lombard General Insurance Co. Ltd.
   
2. ATM related transactions are not covered under this Policy.
3. All losses arising from breach of 2^nd level authorizations (Second Level authentications are requirement of additional security measures like PIN (Personal Identification Number), Password, Digital Keys or OTP (One Time Password). Any transactions which require additional security input apart from the card number and CVV (Card Verification Value Code) to complete the transactions falls under this policy) are not covered under this Policy.
4. Internet Banking Frauds is defined as fraudulent transactions being made on the internet by use of lost/stolen cards.
5. Pre-delivery Fraud (Any fraud before the delivery of the card to the customer are not covered under this policy) not covered under this Policy.
6. Claims arising due to an act of Terrorism are not covered under this Policy.
7. FIR (First Information Report) is required to be mandatory submitted by the card holder in case of Card loss.

Skimming i.e. Any Fraudulent Use of a Bank Card(s) where property, labor or services are sold and delivered by a merchant to an individual purporting to be the cardholder using telephone, fax machines, postal services or a computer based system or network is covered under this Policy up to the value of ‘Sum Insured’ mentioned above basis the type Debit card held. Please refer terms and conditions below for details.

Terms and conditions

1. Skimming i.e. Any Fraudulent Use of a Bank Card(s) where property, labor or services are sold and delivered by a merchant to an individual purporting to be the cardholder using telephone, fax machines, postal services or a computer based system or network is covered under this Policy.
2. Losses arising out of duplicate or counterfeit cards as issued by the Bank created without the Card holder’s Knowledge are covered under this Policy.
3. Claim for Counterfeit Card (shall mean a Card which has been embossed or printed so as to pass off as a Card issued by the Bank which is subsequently altered or modified or tampered with without consent of the Bank) is covered under this Policy.

Phishing/account takeover i.e. Any fraudulent loss or damage arising due to Information obtained by Unauthorized Access to sensitive information such as usernames, passwords and any card details by masquerading as a trustworthy entity in an electronic communication which is not owned, operated or contracted by the Insured or the Insured’s Bank Card processor is covered under this Policy up to the value of ‘Sum Insured’ mentioned above basis the type Debit card held. Please refer terms and conditions below for details.

1. Phishing/account takeover i.e. Any fraudulent loss or damage arising due to Information obtained by Unauthorized Access to sensitive information such as usernames, passwords and any card details by masquerading as a trustworthy entity in an electronic communication which is not owned, operated or contracted by the Insured or the Insured’s Bank Card processor is covered under this Policy.
2. The policy covers all online fraudulent utilization of debit cards using the authorized CVV issued to the Cardholder by the Bank.
3. This Policy covers Liability arising out of any loss or damage of Card transactions using the authorized PIN issued to the Cardholder by the Bank.
4. The ICICI Lombard General Insurance Co. Ltd, will not make any payment for any claim directly or indirectly arising from, or occasioned by, or due to:
   
   1. Loss incurred by the cardholder because of misuse of card by himself at any site not having authorized VeriSign Security status or any other equivalent security status at any point in time for the entire period of the insurance.
   2. Any failed/duplicate/declined transactions by host website/authorized bank.
   3. Any loss arising from errors made by the host Website/authorized bank.

1. HSBC, India holds an Insurance Policy, issued by ICICI Lombard General Insurance Co. Ltd, on behalf of Advance Platinum Debit Cardholders (cardholders).
2. All insurance benefits listed are provided directly to debit cardholders by ICICI Lombard General Insurance Co. Ltd, whose terms, conditions and decisions, for which the HSBC Bank is not liable, shall apply.
3. HSBC does not hold any warranty and/or make representation about quality, delivery of the cover, processing of the claims or settlement of the claims by ICICI Lombard General Insurance Co. Ltd in any manner whatsoever.
4. Gross negligence is not covered under this policy.
5. Any claim due to deliberate breach of law would not be payable.
6. Cardholder in every case is required to cancel the card as soon as practicable, but not more than 3 days from the date of notification of fraud transaction via SMS, card statement, email, net banking.
7. 30 days pre-reporting date and 7 days post reporting date claims are covered under the policy availed for up to sum insured for all type of claims.
8. Claims for settlement are required to be sent directly to ICICI Lombard General Insurance Co. Ltd.
9. The insurance benefits are available to cardholders you regardless of other existing insurance that he/she might have availed you may avail of. Cardholder may be asked to submit additional documents, as per the requirements of the case.
10. The Bank will not be liable for any delayed settlement of claims.
11. Both the Insurance coverage i.e one provided by VISA and one by ICICI Lombard General Insurance Co. Ltd above covers are reimbursable. However, Claim for a loss can be paid only once, either though VISA or ICICI Lombard General Insurance Co. Ltd.
12. Reimbursement would be restricted to the lower of loss incurred and maximum sum insured.
13. For any further queries or assistance related to the policy, exclusions and claim settlements, you can write to.
14. Losses arising out of duplicate or counterfeit cards as issued by the Bank created without the Card holder’s Knowledge are covered under this Policy.
15. Claim for Counterfeit Card (shall mean a Card which has been embossed or printed so as to pass off as a Card issued by the Bank which is subsequently altered or modified or tampered with without consent of the Bank) is covered under this Policy.

To submit a claim, please follow ICICI Lombard General Insurance Co. Ltd claims procedure for the following:

1. Lost card liability
2. Counterfeit Cards
3. Online fraud protection

Following are the guidelines to claim Insurance provided by ICICI Lombard General Insurance Co. Ltd.

1. ICICI Lombard General Insurance Co. Ltd will receive all the claims from Almondz team and all claims related queries and issues will be handled by Almondz Team.
2. While lodging the claim below mention details should be mentioned by cardholder:
   1. Card Number
   2. Type of card
   3. Name of the Cardholder
   4. Date of Loss
   5. Amount of Loss
   6. Place of Loss
   7. Nature of Claim
   8. Date and intimation to Bank

Checklist of documents

Counterfeit / Skimming claims:

1. Dispute form
2. Claim form
3. Month card statement
4. Passport pages (If fraud is outside India)
5. Card copy
6. Investigation report by Bank

Lost Card Claims:

1. Dispute form
2. Claim form
3. Month card statement
4. Passport pages (If fraud is outside India)

Contact point

Claims will be reported to – Marsh India Insurance Brokers Pvt Ltd at below e-mail ids:

Ravindra.More@marsh.com

Hiren.Shirsat@marsh.com

Shweta.Poojary@marsh.com