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Important Notices

Please read these important notices related to HSBC products and services, and the use of this website.

Table of contents

SBI Merger

Kind Attention : All Account Holders – Changes in branch IFSC codes due to merger Of 5 State Bank Of India (SBI) subsidiaries with SBI

Dear Customer, post the merger of State Bank of Travancore, State Bank of Patiala, State Bank of Bikaner and Jaipur, State Bank of Mysore and State Bank of Hyderabad with the State Bank of India (SBI), their branch IFSC codes have changed to SBI IFSC codes. For fund transfers to an account held with any of these banks, please use the SBI IFSC codes. Do provide fresh standing instructions towards payment to any of these banks with the SBI IFSC codes.

Withdrawal of non-CTS cheque clearing

The RBI has advised complete withdrawal of non-CTS cheque clearing facility from 30 June 2017. Post this date non CTS cheques will not be honored. If you hold cheque books which were issued prior to 31 Mar 2012, please destroy the same and request for a new cheque book. 

Withdrawal of Portfolio Investment Services

We are withdrawing the 'Portfolio Investment Service (PIS)' accounts from 28th December 2016. We have written to existing PIS customers with the relevant details / forms, requesting them to close their PIS accounts. We regret the inconvenience caused and thank you for banking with us. 

Emergency encashment services discontinued

Clients with a Global Premier relationship, without a Premier account in Brazil:

On August 3rd, 2015 HSBC Group announced the signing of an agreement to sell its business in Brazil to Bradesco Group.

Please be advised that the sale of HSBC Bank Brasil S/A - Banco Múltiplo, HSBC Serviços e Participações Ltda. and controlled subsidiaries was approved on June 8, 2016. Bradesco and HSBC plan to complete the Transaction early in July.

We would like to take this opportunity to advise that as of July 1st, 2016, you will no longer be recognized as Global Premier clients in Brazil. This means you will not have access to HSBC’s exclusive services such as emergency encashment and services in branches when you travel to Brazil. Additionally, the use of HSBC or non HSBC ATMs in Brazil will be subject to fees and conditions as stated in your Card service guide and applicable FEMA Regulations.

Your debit card is secured

It has been widely reported in the media that a large number of cards may have been impacted due to use at a certain bank's ATM.

We assure you that there is no need to panic as the bank has taken necessary action to safeguard your interest. Our processes are stringent which help us in keeping your card secure.

We have sent individual alerts through SMS and email to certain customers where the card information may have been at a significant risk and had requested them to change their PIN immediately by any of the following ways: 

  • At any HSBC ATM 
  • Apply for a new PIN through PhoneBanking or through Online Banking
  • Apply for the PIN at any HSBC branch
     

Debit Card Enhancements

PIN validation for point of sale transactions at merchant establishments

As an enhanced security feature on debit cards, with effect from 1st December 2013, all HSBC India Debit Cards will mandatorily require PIN validation for point of sale transactions at merchant establishments. This is in line with RBI guidelines.

Do take note of the below mentioned important safety requirement in relation to PIN usage:

  • Your debit card PIN is your exclusive password and provides enhanced security to card transactions. It should not be written down or shared verbally with anyone, even if specifically asked for at merchant establishments. 
  • When you enter the PIN on the card machine, please ensure that an observer cannot obtain your PIN by watching you while you key it in.


Added security feature for international transactions

Your card will continue to provide you with the privileges as earlier, with an added security feature for international transactions only. For all international transactions, online and at point of sale, transaction limits have been set up . Details of the per transaction limit applicable on your debit card have been stated in the recent communication sent to you. The limit is applicable for:

  • Existing magnetic stripe cards
  • Chip embedded card used without PIN functionality i.e. as a magnetic stripe card 


Your HSBC debit card continues to be globally valid; however, you also have the option to set up your debit card for domestic use only by: 

  • Submitting the "Local / International Card Usage Form" at the nearest HSBC Branch in India. The request form can be downloaded from the quick access section on our website www.hsbc.co.in or
  • Call HSBC India Phone Banking or 
  • Send us a secured message through Online Banking


Click here for FAQs on Debit Cards

Depository Accounts Rights and Obligations

Securities Exchange Board of India (SEBI) has taken a number of steps to simplify the account opening and Know Your Customer (KYC) process in the securities markets.

In continuation of the efforts in the same direction, SEBI has decided to replace the existing Beneficial Owner-Depository Participant Agreement with the document "Rights and Obligations of the Beneficial Owner and Depository Participant". This document is mandatory and binding on all existing and new Clients and Depository Participants.

Read the "Rights and Obligations of the Beneficial Owner and Depository Participant (PDF, 27 KB)".

TDS e-certificates

In addition to receiving quarterly TDS certificates at your mailing address, kindly note effective 01 January 2013, you can also log on to HSBC India Personal Internet Banking to view and download your quarterly TDS e-certificate by following the steps given below :

Step 1 - Login to your HSBC India Personal Internet Banking

Step 2 - Go to the 'Statements / Advices' tab on the left hand side menu

Step 3 - Go to 'View and Download Wealth Management E-Statement / TDS Certificate' option

Step 4 - Click on the 'Statement Date' and download the TDS Certificate

Going forward, TDS e-certificates will be made available after the end of every quarter.

 

Discontinuation of acceptance of Traveller's cheques

Please be advised that HSBC India will cease to accept Traveller's cheques (TCs) for encashment or credit to the HSBC India account with effect from 18 December 2013.

Customers are requested to take note of the same and make alternate arrangements as may be necessary for the encashment of any Traveller's cheques held by them. For any clarifications, please feel free to contact our Phone Banking service, the nearest HSBC branch in India or your Commercial Banking Relationship Manager.

Requirement to disclose purpose of deposit & withdrawal on Non-resident account

Non Resident customers are required to mention the purpose of withdrawal for cheque issuances under the "Purpose Declaration" section on the cheque leaf or on the reverse of the cheque leaf. Additionally, for any cash or cheque deposits, Non Resident customers should continue to mention the source of funds on the deposit slip

 

Application Supported by Blocked Amount (ASBA)

HSBC has introduced the ASBA facility, a hassle free way to invest in Initial Public Offerings (IPOs).

ASBA is an application for subscribing to an issue, containing an authorisation to block the application money in a bank account.  The Bank shall then block the application money in the bank account specified in the ASBA, on the basis of an authorisation to this effect given by the account holder in the ASBA. The application money shall remain blocked in the bank account till finalisation of the basis of allotment in the issue or till withdrawal/ failure of the issue or till withdrawal/ rejection of the application, as the case may be.  Once the basis of allotment is finalised, the Registrar to the Issue shall send an appropriate request to the Bank for unblocking the relevant bank accounts and for transferring the requisite amount to the issuer's account. In case of withdrawal/ failure of the issue, the amount shall be unblocked by the Bank on receipt of information from the pre-issue merchant bankers.

By using ASBA customer will continue to earn interest during the application processing period and finalization of the bid.  The Bank will mark a lien on your account to the extent of the application

An Investor is eligible to apply through the ASBA process, provided he/she:

In Public Issues:

  • Is from any of the approved categories eligible to apply for an IPO, as per SEBI guidelines.
  • Is maintaining a Savings Bank or a Current Account with HSBC.
  • Is maintaining a Demat Account with any of the DPs along with a valid Permanent Account Number (PAN)
  • Is maintaining a sufficiently clear balance in his/her Savings Account or Current Account (including Overdraft Account) for application money.


In Rights Issues:

  • Holds shares in dematerialized form and has applied for entitlements and / or additional shares in the issue in dematerialized form.
  • Has not renounced his/her entitlements in full or in part.
  • Is not a renouncee to the Issue.
  • Is from any of the approved categories eligible to apply for an IPO, as per SEBI guidelines.
  • Is maintaining a Savings Bank or a Current Account with HSBC.
  • Is maintaining a Demat Account with any of the DPs along with a valid Permanent Account Number (PAN)
  • Is maintaining a sufficiently clear balance in his/her Savings Account or Current Account (including Overdraft Account) for application money.


An Investor can apply for ASBA through HSBC by way of a Physical application:

  • Visit the nearest designated HSBC Bank branch.
  • ASBA bid-cum application forms are available for download and printing, from websites of the Stock Exchanges which provide electronic interface for ASBA facility i.e. Bombay Stock Exchange (BSE) and National Stock Exchange (NSE). 
  • HSBC Bank account number, PAN Details, Demat account particulars, etc. need to be filled in the ASBA application form of the IPO and submitted at any of the designated branches.
  • The customer shall be responsible for maintaining sufficient funds equivalent to the IPO application amount in his/her account and for furnishing correct & accurate details in the ASBA application form of the IPO. 
  • In case of insufficient amount in the bank account or any discrepancy in the application form, the bank shall reject the IPO application and shall not be able to send the bid to the stock exchange. 
  • An Investor can also modify, revise or delete the bid within the bidding period.
  • An Investor can make a maximum of 5 applications from a single deposit account.


Most Important Terms & Conditions

  • An investor should be from the approved category as per SEBI guidelines. 
  • An investor should maintain a Savings Bank or Current Account with HSBC. 
  • An investor should have a Demat account with any of the DP. 
  • An investor should have Permanent Account Number (PAN). 
  • An investor should have sufficient clear balance in his/her Savings Bank or Current account (including overdraft account) for application money. 


Cut off time - During the IPO period, customers can submit their ASBA applications at any of the Bank's designated branches till 1 pm from Monday to Saturday (on all working days)

Complete list of Designated Branches (PDF, 35 KB)

Need Help?

Visit our contact page to speak to us over the phone, email or online enquiry

More Information

Basel - Pillar 3 Disclosures

Threshold limit for fixed deposit

With effect from June 2015

The threshold limits (i.e. ₹10,000) for fixed deposit interest under section 194A of the Act considered for the purpose of deduction of tax by the banking company is computed at the branch level.

As per provisions of budget 2015, w.e.f. 01 Jun 2015, the said threshold limits would be considered at the customer level rather than at the branch level.

Aadhaar Guidelines

For existing customers:

As per the RBI KYC Master Direction dated 20 April 2018, existing customers need to conduct e-KYC i.e biometric or OTP based authentication of Aadhaar with Unique Identification Authority of India (UIDAI). Customers whose Aadhaar was updated in bank records without OTP or biometric authentication would need to re-authenticate their Aadhaar using either of these e-KYC modes.

Here is how you can complete e-KYC authentication of Aadhaar for our records.

  1. Visit our website www.hsbc.co.in
  2. Click on the ‘Update Aadhaar’ link under 'Quick Access' menu option
  3. Select the appropriate customer category (1) Retail Individual OR (2) Corporate Connected person
  4. Select if you are (1) a new customer OR (2) an existing customer
  5. Enter details of Aadhaar and PAN and enter captcha
  6. You will receive an OTP on your mobile number registered with UIDAI
  7. Enter the OTP to authenticate your Aadhaar with UIDAI
  8. You will view a confirmation message post authentication

Update Aadhaar at HSBC branch

You may also visit the nearest HSBC India branch to conduct e-KYC authentication of your Aadhaar

For new customers:

As per Gazette notification from Government of India dated 01 June 2017 and subsequent RBI Know Your Customer (KYC) Master Direction dated 20 April 2018, e-KYC i.e. biometric or OTP based authentication of Aadhaar is mandatory for individuals and persons associated with legal entities, opening a new account. This guideline is applicable to –

“Resident”* individual opening a new account or applying for a credit card.

Resident Individual who is an authorized signatory or the power of attorney holder related to any legal entity. Beneficial owners of a legal entity also need to submit Aadhaar but e-KYC is not required.

Virtual ID: UIDAI has introduced a 16-digit identification number called Virtual ID, as an alternative to Aadhaar number to verify an individual's identity. Individuals holding Aadhaar can generate Virtual ID for themselves on UIDAI's portal. You may submit your Virtual ID instead of Aadhaar for the purpose of authentication.

* “Resident”, as defined under the Aadhaar Act, means an individual who has resided in India for a period or periods amounting in all to one hundred and eighty-two days or more in the twelve months immediately preceding the date of application for enrolment for Aadhaar."

Important notification on discontinuation of Optional SMS Alert facility

The Reserve Bank of India has advised Banks to mandatorily send SMS alerts for electronic banking transactions. Hence, you have now been registered to receive SMS alerts on your registered mobile number for all debit or credit transactions including electronic banking transactions in your HSBC account(s) and HSBC Credit card(s).

Please note that our optional SMS Alerts facility is being discontinued effective 30 July 2018. Any optional SMS alerts that you may have subscribed to, will cease from the effective date.

If you do not have a mobile number registered with the bank to receive SMS alerts, we urge you to register the same at the earliest. Do note that the Bank will NOT charge any fee for the SMS alert facility.

Misuse of Logos of Commercial Banks by Fraudulent Websites

The Hongkong and Shanghai Banking Corporation Limited, India (HSBC)'s official website is www.hsbc.co.in

HSBC does not permit any non-HSBC websites or third party websites to use its logo in any communication asking people to make deposits with us.  We therefore, advice you not to disclose your bank account details on  any website which claims to represent HSBC or its officials promising to be the Customer Service Points (CSPs)* of HSBC  or to have a banking relationship with HSBC for the purpose of collection of deposits.

In case you have disclosed your bank account details on any such fraudulent sites for placing deposits with HSBC, we strongly recommend that you report the matter to the police at the earliest.

HSBC endeavours to raise awareness on the risks associated with such financial scams and we will be grateful if you bring any such suspicious activities to our notice.

HSBC cannot be held responsible if its name, logo and address are misused on other non-HSBC websites or third party websites posing as CSPs and which are intended to defraud public. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of HSBC or its officials, please call on HSBC PhoneBanking or visit the nearest HSBC India branch before taking any further action.

* CSPs are banking outlets run through outsourced agencies for carrying out limited transactions and sourcing of business.

Policy on Limited Liability of customers (Debit and Credit Cards, UPI, Internet Banking, Mobile Banking)

How to report unauthorized electronic Banking transactions

You can report unauthorized electronic banking transactions carried out over Internet Banking, Mobile Banking, Unified Payments Interface (UPI), ATM, Point of Sale etc. & block your HSBC Debit or Credit card in the following ways:

Call our India toll free number 18602662667 if you are calling within India or PhoneBanking if you are calling from overseas, to block your card immediately.

Send an SMS - ‘BLOCK<space>HSBC<space>DC/CC*<space>Last four digits of your card number’ to ‘575750’ from your registered mobile number

Send us a secure message through HSBC Personal Internet Banking (if you have registered for it)

Visit the nearest HSBC India branch

*DC – Debit Card, CC – Credit Card

You may access the Customer transaction dispute form via the “Application Forms” section of our website

Withdrawal of EXTRA Points programme for HSBC Debit/Credit Cards

For Debit Cards

The "EXTRA Points" debit card loyalty programme will be withdrawn from 28 February 2018

You will stop earning EXTRA Points under the current programme from 1 March 2018

Your accumulated EXTRA Points will be available for redemption only till 31 March 2018

Any points not redeemed by the above date will lapse and will be unavailable for redemption thereafter

Register your HSBC Debit Card (if not already registered) to be able to redeem your accumulated points

To redeem, visit www.extrapoints.co.in/hsbc and log in with your login ID and your password

For any assistance, call the EXTRA Points toll free number 1800 209 5141 (Monday to Friday, from 9 am-6 pm) or email your query to: contact_hsbc@extrapoints.co.in
We are coming up with a new rewards programme and we will communicate the programme details shortly

For Credit Cards

You will stop earning EXTRA Points under the EXTRA Points programme from 28 February 2018. Also, the option to convert HSBC reward points to EXTRA Points will be discontinued w.e.f. 28 February 2018

The EXTRA Points earned by you will be available for redemption only till 31 March 2018

If you have registered your HSBC Credit Card for EXTRA Points programme, as of 1 April 2018 any unredeemed EXTRA Points on your HSBC Credit Card will be automatically transferred to your HSBC Credit Card rewards programme, in the ratio of 1.5 HSBC Reward Points for every 1 EXTRA Point. For example, 100 EXTRA Points transferred will be equal to 150 HSBC Reward Points

If you have not registered your HSBC Credit Card for EXTRA Points programme by 31 March 2018, any accumulated points will lapse. The EXTRA Points account will get deactivated effective 01 April 2018

Register your HSBC Credit Card by 31 March 2018 (if not already registered) to be able to redeem your accumulated EXTRA Points. To register visit www.extrapoints.co.in/hsbc

Redeem your accumulated EXTRA Points by 31 March 2018. To redeem, visit www.extrapoints.co.in/hsbc and log in with your login ID and your password

For any assistance, call the EXTRA Points toll free number 1800 209 5141 (Monday to Friday, from 9 am-6 pm) or email your query to: contact_hsbc@extrapoints.co.in

Revision of eligibility criteria for HSBC Advance under CEP effective October 01 2017

Revision in interest rate for Indian Rupee Savings Bank Accounts

We have revised our interest rate for Indian Rupee savings deposits for Resident and Non-Resident customers from 4% to 3.5% per annum effective from 16 Aug '17.

FAQs on Withdrawal of Legal Tender Character

Kind attention: Demat accountholders

Know Your Customer (K.Y.C.)for Demat account

Know Your Customer (K.Y.C.) is a one time exercise and is required while dealing in the securities markets. Please note that you can update your KYC documents at any one of the Securities. Exchange Board of India (S.E.B.I.) registered intermediaries, i.e. a broker, or a Depository Participant (D.P.) or a Asset Management Company (A.M.C.), etc. If you have updated your K.Y.C. documents at any one registered intermediary, then you need not undergo the same process of K.Y.C. update, when you approach an alternate S.E.B.I. registered intermediary.

Mobile / S.M.S. alerts for Demat account

Prevent unauthorised transactions on your Demat account. Update your mobile number with us, your Depository Participant. Receive S.M.S. alerts on your registered mobile number for all debit and other important transactions on your Demat account, directly from National Securities Depository Limited (N.S.D.L.)/Central Depository Services (India) Limited (C.D.S.L.) on the same day. Please provide your written instructions to update your number at the Demat Service Desk of your nearest HSBC India branch. This notice is issued in the interest of investors.

Initial Public Offering (I.P.O.) related information

No need to issue cheques by investors while subscribing to I.P.O. Just write the Bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account.

New format - Demat Delivery Instruction Slips (D.I.S.)

New format of the Demat Delivery Instruction Slips (DIS) have been sent to you recently and we urge you to use them going forward. Delivery instructions received in the old D.I.S. format would not be processed and is liable to be rejected if the same is received after 30 days of the receipt of the new DIS booklet or after 6 January 2016, whichever is earlier. For any assistance, do approach the Demat service desk at your nearest HSBC India branch.

Changes in the Account Rules / Terms and Conditions for Commercial Banking customers

Threshold limit for fixed deposit - w.e.f 01 Jun 2015

The threshold limits (i.e. ₹10,000) for fixed deposit interest under section 194A of the Act considered for the purpose of deduction of tax by the banking company is computed at the branch level.

As per provisions of budget 2015, w.e.f. 01 Jun 2015, the said threshold limits would be considered at the customer level rather than at the branch level.

Beware of fictitious ATM set up offers

HSBC cautions the general public not to respond to Phishing Mails with offers to set up HSBC ATMs in their premises.

It has come to our notice that fraudulent e-mails have been sent and phone calls are being made by fraudsters posing as HSBC staff promising high rentals for property to set up HSBC ATMs. Most of these offers have been made to people who own property in Eastern India.

We would like to make it known that these are fraudulent offers and are in no way endorsed by HSBC. The bank will not undertake responsibility for any losses incurred by anyone who undertakes dealings with fraudsters in response to these e-mails/ calls. If it is established that you have been targeted by fraudsters, we strongly recommend that you also report the matter to the police.

Submit Cancelled Cheque Leaf From Your Account Of Debit For Any Fund Transfer

With an objective of enhancing security for banking transactions, we would like to inform you that for all requests for funds transfer or making demand drafts for an amount greater than ₹2,00,000, a cancelled cheque of the account through which the transaction is being carried out will have to be submitted along with the requisite documentation from 7th March 2015.

Fund Transfers comprise of :

  • National Electronic Funds Transfer (N.E.F.T.)
  • Real Time Gross Settlement (R.T.G.S.)
  • Telegraphic Transfers (T.T.)

Please note that this guideline is applicable for transactions made by you or your authorized bearer in person at the branch and do not apply for Internet or Mobile Banking transactions.

Instructions For The Post Office (P.O.) Box

N.R.I. service desk at Muscat in Oman would be shifting from Bait Al Falaj Branch to Al Khuwair branch with effect from 1 July 2018.

The new address is mentioned below for your reference:

HSBC Bank Oman S.A.O.G.
Al Khuwair Branch,
P.O Box 1727, PC 111, CPO, Seeb, SULTANATE OF OMAN
Working Hours - 8 am-2 pm (Oman Time)
Working Days - Sunday to Thursday

Email: nrioman@hsbc.com

Contact Numbers: 0096824947679, 0096824947680"

Important Notice on National Pension System (N.P.S.) by Non Resident Indians (N.R.I.)

Important Information on the Portfolio Investment Scheme (P.I.S.) for N.R.I’s

Half Yearly Savings Account Interest Payout Cycle

With effect from 1st April 2010, interest on the savings bank accounts will be calculated on daily product basis.

The interest will be credited to your account on a quarterly basis as per Retail Bank of India (R.B.I.) Master Direction on Interest on Deposits dated March 03, 2016 with effect from 01 July 2016.

Communication on important enhancements to your HSBC India Debit Card

PIN validation for point of sale transactions at merchant establishments

As an enhanced security feature on debit cards, with effect from 1st December 2013, all HSBC India Debit Cards will mandatorily require PIN validation for point of sale transactions at merchant establishments. This is in line with R.B.I. guidelines.

Do take note of the below mentioned important safety requirement in relation to PIN usage:

  • Your debit card PIN is your exclusive password and provides enhanced security to card transactions. It should not be written down or shared verbally with anyone, even if specifically asked for at merchant establishments.
  • When you enter the PIN on the card machine, please ensure that an observer cannot obtain your PIN by watching you while you key it in.

Added security feature for international transactions

Your card will continue to provide you with the privileges as earlier, with an added security feature for international transactions only. For all international transactions, online and at point of sale, transaction limits have been set up.

Details of the per transaction limit applicable on your debit card have been stated in the recent communication sent to you. The limit is applicable for:

  • Existing magnetic stripe cards
  • Chip embedded card used without PIN functionality i.e. as a magnetic stripe card

Your HSBC debit card continues to be globally valid; however, you also have the option to set up your debit card for domestic use only by:

Submitting the "Local / International Card Usage Form" at the nearest HSBC Branch in India. The request form can be downloaded from the quick access section on our website or Call HSBC India PhoneBanking or Send us a secured message through Personal Internet Banking

Notice for Customers holding Depository accounts

"Securities Exchange Board of India (S.E.B.I.) has taken a number of steps to simplify the account opening and Know Your Customer (K.Y.C.) process in the securities markets.

In continuation of the efforts in the same direction, S.E.B.I. has decided to replace the existing Beneficial Owner-Depository Participant Agreement with  the document "Rights and Obligations of the Beneficial Owner and Depository Participant". This document is mandatory and binding on all existing and new Clients and Depository Participants.

Requirement to disclose purpose of deposit & withdrawal on Non resident account

Non Resident customers are required to mention the purpose of withdrawal for cheque issuances under the "Purpose Declaration" section on the cheque leaf or on the reverse of the cheque leaf. Additionally, for any cash or cheque deposits, Non Resident customers should continue to mention the source of funds on the deposit slip

HSBC’s 30 Day Service Pledge

In our continuous endeavour to put our customers at the heart of everything that we do, the Service Pledge offers a 30 day free look and cancellation period to all individual customers for retail banking and wealth management products purchased from us.

From 16 September 2013, for the eligible products purchased from us during the programme period, the customer is entitled to exercise the right to terminate or withdraw from these products within 30 days of the purchase, if a customer changes his mind. He will be given a refund or waiver of charges and fees received by the bank, which are related to the purchase of the product or early termination of the same. Read on for the details on the products and the terms and conditions.

Important Information

Issued by The Hongkong and Shanghai Banking Corporation Limited, India (HSBC). Incorporated in Hong Kong SAR with limited liability.