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A mobile and laptop displaying HSBC banking services; image used for HSBC net banking payment gateway

Net Banking Payment Gateway

Pay for your online purchases via net banking.

What is a net banking payment gateway

A Net Banking payment gateway is a secure and reliable online payment gateway that enables hassle free payment for your online purchases in real-time from your bank account.

You can make payments using an HSBC Savings or Current account. Transactions on net banking payment gateway are permitted only in Indian Rupees.

Benefits of an internet banking payment gateway

  • Anytime, anywhere
    Pay for your online purchases at your convenience via online banking.
  • Safe and reliable
    Your payment is fully secured and your information safeguarded.
  • Cost saving
    HSBC payment gateway is free for HSBC Customers.
  • A variety of merchants
    Pay to a wide and ever expanding range of merchants.

How to use the net banking payment gateway?

Step 1. Shop for your favourite goods or service online.

Step 2. On the checkout page, select 'net banking' as the mode of payment.

Step 3. Select HSBC Bank and you will be directed to HSBC online banking login page.1

Step 4. Login using your Internet banking user ID and secondary password or security code generated form the Digital secure key on the 'HSBC India' Mobile app. Select account and preview the details.

Step 5. For transaction below INR10,000, an OTP would be sent to you through SMS to authenticate the transaction. Enter this OTP and confirm the payment.


For transactions above INR10,000 and below INR 250,00,000, re-authenticate the transaction using your security code generated from the digital secure key on the HSBC India Mobile app.

1 HSBC will feature only on participating merchant websites.

Categories of payments that can be made

  • Travel
  • Airlines
  • Entertainment book movie tickets
  • Utility Bill Payments like Mobile, telephone, gas, electricity etc.
  • Insurance premium
  • Online shopping

Pre-requisites to use net banking gateway

To be able to use this service you need to:

  1. Have an active savings / current bank account with HSBC
  2. Be registered for HSBC Personal Internet Banking


Terms and Conditions for Net Banking Payment gateway

  1. Scope
    This document lays out the "Terms and Conditions", which shall be applicable to all transactions initiated by the User vide the Internet Payment Gateway (facility) towards online payments made to merchants for products or services purchased by customer from the merchant's online store or online shopping sites (hereinafter referred to as online). The customer hereby agrees to abide by these Terms and Conditions as amended by the bank from time to time. These terms and conditions shall be in addition to and not in derogation of the Terms and Conditions relating to any account of the customer and / or the respective product or the service provided by HSBC unless otherwise specifically stated.
  2. Acceptance
    Before usage of the facility customers are advised to carefully read and understand these Terms and Conditions. Usage of the Internet Payment Gateway by the customer shall be construed as deemed acceptance of these Terms and Conditions mentioned herein below.
  3. Terms and Conditions
  • The customer using this facility authorizes the bank to honor instructions given by the customer, to debit their account for online payments to be made to merchants for products or services which are sold online.
  • The customer by using the facility has provided consent for the bank in receiving the billing details from the merchants who sell their products or services online
  • The customer agrees that that while the bank will take all reasonable steps to ensure the accuracy of the payment details, the bank is not liable for any error in the payment details and the bank shall not be responsible for any loss, damages, etc. that may be incurred/suffered by the customer in this regard.
  • The customer agrees that any disputes in relation to payment details will be settled directly by the customer with the merchant and the bank's responsibility is limited to provision of only payment details held by the bank in relation to the payment.
  • The customer agrees that the record of the instructions given and transactions with the bank shall be conclusive proof and binding for all purposes and can be used as evidence in any proceeding.
  • The bank will not be responsible for the quality or merchantability of any of the products sold or services offered/sold to the Customer by the merchant online. The customer agrees that any disputes regarding quality, merchantability, non-delivery and delay in delivery of the Products/Services or otherwise will be dealt with, by and between the merchant and the Customer directly and the Bank shall not be a party to such dispute.
  • The customer agrees that all refunds due to non-delivery of goods / rejection of the goods will be done at the request of the online store or online shopping site.
  • The bank is at liberty to withdraw at any time this facility, or any services provided hereunder, in respect of any or all the account(s) without assigning any reason whatsoever, after giving a 30 days'notice.
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