Make online shopping even more secure with the added power of 6 digit One Time Password (OTP) to protect your Credit Card payment on the internet/merchant IVR systems (Interactive Voice Response) in India. You will get an OTP on your registered mobile number automatically when you use the card for making online purchases at websites that support verified by VISA or Mastercard® SecureCode™ authentication and /or while using your card on merchant IVR systems *.
Please ensure mobile number’s of Primary & Add on Credit Cards (if any) are registered with HSBC to avail of authentication via an SMS OTP.
You may update the mobile number in any of the following ways:
Primary Credit cardholders can use either the OTP received by SMS or the Securepay password to authenticate the online transaction. To create the Securepay password or the OTP for IVR transactions, primary cardholders will need to login to Personal Internet Banking and access the Securepay menu option and follow the instructions therein to create the password/OTP.
To initiate the online transaction, you will be required to enter the following details on the payment page of the website :
In addition to the above, some websites may ask you to enter the cardholder name.
Next, you will be required to authenticate the transaction by entering the 6 digit OTP (One Time Password). Please refer the steps below :
Visit our contact page to speak to us over the phone, email or online enquiry
* This service is applicable for only those merchants who are registered with Verified by VISA and/or MasterCard® SecureCodeTM.
* Option available for HSBC bank account holders only.
** Option available in select cities only.
+ A 'Cash Payment Charge' of Rs.100, or any other sum as may be decided from time to time, will be levied for HSBC Credit Card bill payments made in cash at HSBC branches & drop boxes.
^This facility is for HSBC VISA Credit Cardholders only.
^^ Please note that post 31st December 2013, non CTS compliant cheques (cheques not compliant to the Cheque Truncation System (CTS) 2010 standards) will be cleared thrice a week only, until 30th April 2014. Thereafter, they will be cleared twice a week until 31st October 2014. From 1st November 2014, such cheques will be cleared once a week only. This is as per the Reserve Bank of India guidelines. Do ensure that you deposit CTS compliant cheques (i.e cheques with CTS INDIA watermark) for your Credit Card repayments to avoid facing delays in clearance and late payment fees. If you do not have a CTS compliant cheque book, please apply with your bank for the same.
Issuance of Credit Card is at the sole discretion of The Hongkong and Shanghai Banking Corporation Limited, India. All features and benefits are subject to Terms and Conditions.