Mobile banking

Discover the different ways you can bank with us on your mobile.

HSBC IN
Ways To Bank
Mobile banking

Find the right mobile banking app for your needs

Whether you're applying for and managing your HSBC accounts, or simply sending instant payments, we have an app for you.

HSBC India Mobile Banking app

Join the 17 million customers worldwide using HSBC mobile apps for the smartest way to bank.

close up of human hand using smartphone outdoors

HSBC SimplyPay app

Pay bills and send money to family and friends quickly and securely with UPI.

Mobile banking FAQs

Read our most frequently asked questions about mobile banking.

Mobile banking support

Find out how to make the most of your HSBC India Mobile Banking app.

Get set up in SimplyPay

Find out how to set up and manage your SimplyPay app.

How to use SimplyPay

Find out how to send and receive different types of payment.

SimplyPay frequently asked questions

Find out more about using and managing your SimplyPay app.

How to keep your device secure

Dos

Only install apps from official app stores, such as the App Store or Google Play.
Always type in the full web address or download the HSBC India Mobile Banking app from the app store to avoid phishing websites.
Keep your mobile device's operating system updated and enable data encryption if possible.
Install the latest anti-virus or anti-spyware software on your mobile device and keep them updated.
Clear all your data on your old device before replacing it.
Check your transactions in online banking if you lose your device, and call us if you see anything unusual.
Check for new devices in 'Manage device' if you lose your device, and remove them immediately.
Set up auto lock and enable passcode lock to prevent unauthorised access to your mobile device.
Use trusted networks or service providers when using Wi-Fi, and enable security such as Wi-Fi Protected Access.

Don'ts

Don't store your HSBC digital banking username and password on your mobile device.
Don't respond to pop-ups, messages or emails with links asking you to download apps as they may be phishing attempts.
Don't leave your mobile device unattended after logging on to online banking. Always log off properly after your session.
Don't use any jailbroken or rooted devices to log on to mobile banking.
Don't install apps from untrustworthy sources and understand what permissions the app is asking for.
Don't use untrusted custom virtual keyboards.
Don't install new browsers from other sources, always use the default browser that came with your mobile device.
Don't share your mobile device with others, and only use your own device to log on.
Don't keep Bluetooth active if you aren't using it, and set your device to non-discoverable.

Frequently asked questions

Mobile banking is a service that allows you to access your bank account and perform financial transactions using your phone or another mobile device.

You can manage cards, invest in wealth, make deposits, and buy insurance, as well as access services like payments and updating your KYC.

The way you activate mobile banking will vary depending on who you bank with, but it's usually straightforward. Typically, you'll need to download your bank's official app, verify your identity and then set up some security measures. Once you've done that, you'll be ready to bank from the comfort of your phone.

Here's how to activate mobile banking with HSBC:

Download the HSBC India Mobile Banking app from Google Play or the App Store and open it up.
Verify your identity using either your PAN or telephone banking number.
Create a username and password.
Set up your security details.
That’s it – you’re ready to start using mobile banking.

The main difference between mobile banking and internet banking – also known as online banking – is the way you access your account. With internet banking you use a browser, whereas with mobile banking you use an app on your phone or another mobile device.

Being able to do your banking using your mobile device is generally more convenient, as you can access your account wherever you are, as long as you've got a mobile internet connection and enough data. You may also have access to additional features that aren’t available through online banking. For example, you can often log on using your fingerprint or facial recognition.

Both mobile banking apps and online banking are safe ways to access your bank account and make transactions. Banks use sophisticated security technology and practices to help safeguard your account from any unauthorised access.

Even with these measures in place, however, it's important for you to do your bit by following good online security habits. For example, stay alert to attempted scams, keep your operating systems up-to-date, and download anti-virus software from a reputable company to help protect your devices.

If you're using mobile banking, make sure you only ever use your bank's official mobile banking app. And only download it from an official app store, as these are vetted by Apple and Google.

For more information about keeping your money safe, visit our online security page.

No. You need a mobile or Wi-Fi data connection to access the app. Charges from your service provider may apply.

The daily limit for third party transfers is INR3,000,000 (30 lakhs). Please note this is the combined limit for online and mobile banking. To know more about the current transfer limits, log on to online banking.

There is a 24-hour cooling-off period when you set a new limit. During this time, your previous limit will apply.

Mobile banking

Find the right mobile banking app for your needs

You can enjoy both of these apps

Mobile banking help

How to keep your device secure

Dos

Don'ts

Frequently asked questions

What is mobile banking?

How do I activate mobile banking?

What's the difference between mobile banking and internet banking?

Are banking apps safer than websites?

Can I still log on to the HSBC India Mobile Banking app if I have no internet access on my mobile phone?

Is there a transfer limit in the HSBC India Mobile Banking app?

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