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Service Requests

There are 3 easy ways to raise a service request with us, please contact us via any of the following secured channels.

Connect with us through an authenticated channel.

Please log in through your Mobile App and/or Personal Internet Banking at, and click on our "chat" icon for a faster response. Our Web and Mobile Chat services are operational from Monday to Saturday from 8:30 AM to 8:30 PM (except on Public holidays). Alternatively, please compose and send us a secured message upon logging into your Online Banking.

If you have already registered for internet Banking, please click here

If you wish to register, please click here

Please write to the below email id for any queries or service requests related to Credit card
Email id:

If your card has been lost or stolen or you suspect any fraudulent account activity or for any urgent matter, please contact HSBC Phone Banking.

If at any stage, you feel that our service levels are not up to your expectations, please register your complaint by completing an online form. Read more at our Feedback and Complaint page.

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If you are looking for information about our products or services or have other queries, please refer to our comprehensive FAQs.

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