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Phone Banking

Convenience is just a phone call away

Features & Benefits

At HSBC, we are dedicated to make everyday banking simpler and more convenient for our valued customers. Our 24 hour phone banking services, satisfies your banking needs as you enjoy convenience from the comfort of your home or even when you're abroad. It’s quick, secure and best of all, right at your fingertips.

Some of the features you can now enjoy at your fingertips :

  • Check your account(s) balances and last transactions
  • Transfer funds between accounts
  • Make your Credit Card Payments
  • Redeem your Credit Card reward points
  • Generate your Phone Banking Personal Identification Number (T Pin)

HSBC's Phone Banking numbers are accessible 24 hours a day, 7 days a week*. Call us and experience the freedom that HSBC can offer you now.

Enter your 12 digit account number or 16 digit credit card number or 10 digit phone banking number followed by # then Select 1 to enter T-Pin

Phone Banking Options

Index

Benefits

Banking

Cards

1

Check Account balance /
Credit card balance

Select Bank Account Services.
(IVR reads out the account balance)

Select Card Services
( IVR reads out the Credit card balance)

 2

Check Debit / Credit transactions

Select Bank Account Services.
Select 1 then
Select 2 then
Select 1 then
Select 2 then
Select 1 for Debit transaction
( or )
Select 2 for Credit transactions

Select Card Services
Select 1 then
Select 2 then
Select 1 then
Select 2 then
Select 1 for Debit transaction
( or )
Select 2 for Credit transactions

Make Transfers / Payment

Select Bank A/c Services
Select 1 then
Select 2 then
Select 2 for transfer and payments

N/A

 4

Redemption of Bonus points

N/A

Select Card Services
Select 1 then
Select 2 then
Select 4 then
Select 2 for Rewards points redemption

5

Generate Phone Banking
Password

Select Language
Enter Bank account number
followed by #
Select 3 then
Enter Debit card
followed by #
Select 2 then
Enter Debit Card ATM PIN

Select Language
Enter Credit Card number
followed by #
Select 3 then
Enter Credit card
followed by #
Select 1 then
Enter Credit Card ATM PIN

Phone Banking Options

Index

1

Benefits

Check Account balance /
Credit card balance

Banking

Select Bank Account Services.
(IVR reads out the account balance)

Cards

Select Card Services
( IVR reads out the Credit card balance)

Index

 2

Benefits

Check Debit / Credit transactions

Banking

Select Bank Account Services.
Select 1 then
Select 2 then
Select 1 then
Select 2 then
Select 1 for Debit transaction
( or )
Select 2 for Credit transactions

Cards

Select Card Services
Select 1 then
Select 2 then
Select 1 then
Select 2 then
Select 1 for Debit transaction
( or )
Select 2 for Credit transactions

Index

Benefits

Make Transfers / Payment

Banking

Select Bank A/c Services
Select 1 then
Select 2 then
Select 2 for transfer and payments

Cards

N/A

Index

 4

Benefits

Redemption of Bonus points

Banking

N/A

Cards

Select Card Services
Select 1 then
Select 2 then
Select 4 then
Select 2 for Rewards points redemption

Index

5

Benefits

Generate Phone Banking
Password

Banking

Select Language
Enter Bank account number
followed by #
Select 3 then
Enter Debit card
followed by #
Select 2 then
Enter Debit Card ATM PIN

Cards

Select Language
Enter Credit Card number
followed by #
Select 3 then
Enter Credit card
followed by #
Select 1 then
Enter Credit Card ATM PIN

Phone Banking Service Fees and Charges

Services

Service Charges and Fees

Account enquires / Credit Card enquiries

Free

Open Fixed Deposits

Free

HSBC Credit Card Payment

Free

Transfer to own accounts within HSBC

Free

Change of maturity instructions

Free

E-Statement

Free

Cheque Book Request

Free

Transfer to third party accounts with HSBC

Free

Cashier Orders

25% of branch charge

Demand Drafts

25% of branch charge

Stop Payments (Savings Account)

INR 100 per request

Request for Duplicate Statement

INR 100 per statement cycle (Quarterly for Savings Accounts and Monthly for Advance Accounts)

Bill Pay Facility

Free

Phone Banking Service Fees and Charges

Services

Account enquires / Credit Card enquiries

Service Charges and Fees

Free

Services

Open Fixed Deposits

Service Charges and Fees

Free

Services

HSBC Credit Card Payment

Service Charges and Fees

Free

Services

Transfer to own accounts within HSBC

Service Charges and Fees

Free

Services

Change of maturity instructions

Service Charges and Fees

Free

Services

E-Statement

Service Charges and Fees

Free

Services

Cheque Book Request

Service Charges and Fees

Free

Services

Transfer to third party accounts with HSBC

Service Charges and Fees

Free

Services

Cashier Orders

Service Charges and Fees

25% of branch charge

Services

Demand Drafts

Service Charges and Fees

25% of branch charge

Services

Stop Payments (Savings Account)

Service Charges and Fees

INR 100 per request

Services

Request for Duplicate Statement

Service Charges and Fees

INR 100 per statement cycle (Quarterly for Savings Accounts and Monthly for Advance Accounts)

Services

Bill Pay Facility

Service Charges and Fees

Free

Contact Us

Visit our contact page to speak to us over the phone, email or online enquiry

More Information

Important Information

Terms & Conditions

* For Personal Banking and Credit Cards - Our PhoneBanking officers are available for enquires from 06:30 hrs to 20:30 hrs for general enquiries. IVR (Integrated Voice Recording) emergency services like Lost Card Reporting, Loss of Cheque book and Stop Cheque Instructions our PhoneBanking services are available 24 hours a day, 7 days a week to all customers.