Table of contents

Mobile Banking

What is the Mobile Banking facility offered by HSBC?

Mobile Banking facility offered by HSBC allows you to access account information and transact on your account through an application on your mobile device. The Mobile Banking facility is offered on the same platform as the Personal Internet Banking facility offered by the bank. Hence you must be registered for Personal Internet Banking before you register for the Mobile Banking facility.

How can I apply for the Mobile Banking facility?

You can apply for the Mobile Banking facility by downloading the Mobile Banking Application from Playstore for Android and App Store for iOS mobile devices.

Once you download the application, you need to accept the Terms and Conditions (T&Cs) of “End User License Agreement” which are related to the application download from the application store. Then you need to accept the second T&Cs of “Mobile T&Cs” governing Mobile Banking usage in India. You will need to accept both these T&Cs whenever you download or install the application on your mobile.

Which kind of mobile device can I access Mobile Banking on?

You can access Mobile Banking on the following types of mobile devices. The application cannot be downloaded on other devices.

  • Devices with iOS 6 or above and
  • Devices with Android 2.3.1 or above versions

Are the T&Cs for tablet different? Will I need to accept the mobile T&Cs again if I download the Mobile App on my tablet?

The T&Cs for mobile and tablet are the same. However, you will need to accept the T&Cs again if you download the application on a tablet even if you have downloaded them earlier on your mobile.

How do I login to the Mobile Banking facility?

You can login to Mobile Banking through the logon icon, by using your Personal Internet Banking user ID, your primary password and your secondary password or security device.

Can I use a different Personal Internet Banking username and password for Mobile Banking?

No, you have to use your existing Personal Internet Banking user ID and password for Mobile Banking, as Mobile Banking platform is set up on Personal Internet Banking platform.

Can I register for Personal Internet Banking on Mobile Banking?

No, you cannot register for Personal Internet Banking on your mobile. You have to register for Online Banking via our website.

Which are the transactions and services offered by the Mobile Banking facility?

You can access the below functions through the Mobile Banking facility

  • Open a Fixed Deposit account
  • Pay bills
  • National Electronics Funds Transfer (NEFT)/Real Time Gross Settlement (RTGS) transfers
  • Transfer to own accounts & other HSBC India accounts/credit cards
  • Balance/transaction enquiry
  • Send messages to HSBC India
  • Interest rate enquiry
  • Branch/ATM locator
  • See marketing offers on the pre-logon page

Which are the accounts that I will be able to access through the Mobile Banking facility? Can I see the history of my transactions through Mobile Banking?

You will only be able to access those accounts on Mobile Banking which you have registered on Online Banking. You can see the last 20 transactions on your account through the Mobile Banking facility.

Can I view my HSBC accounts in other geographies on Mobile Banking?

Yes, you can view your HSBC accounts in other geographies on Mobile Application under the “Global” tab provided you have registered them on Internet Banking. However, you will not be able to transfer funds between these accounts on Mobile Banking. You will need to login to Online Banking to transfer funds between your HSBC accounts held internationally.

Can I send any messages to the Bank on Mobile Banking?

Yes, you can send a message to the bank through the ‘Bank Mail’ option under the ‘messages’ menu of mobile banking. However, please note that sending this email to the bank will require Security Device re-authentication.

Can I do all transactions through Mobile Banking which I can through Online Banking?

No, certain transactions can only be done on Online Banking and not offered on Mobile Banking. Please refer to the appended table for details.

Mobile Banking Transactions Available
Function
Internet Banking
Mobile Banking
Add Bill Payment Yes No
Recurring Bill Payments Yes
No
Pay Multiple Bills
Yes
No
Update Maturity Instruction for Fixed Deposit
Yes
No
Recurring Transfer
Yes
No
Order Security Device
Yes
No
Activate New Security Device
Yes
No
Increase / Set-up / Reduce Transfer Limits
Yes
No
Global Transfer through Me2M2
Yes
No
Mobile Banking Transactions Available
Function
Add Bill Payment
Internet Banking
Yes
Mobile Banking
No
Function
Recurring Bill Payments
Internet Banking
Yes
Mobile Banking
No
Function
Pay Multiple Bills
Internet Banking
Yes
Mobile Banking
No
Function
Update Maturity Instruction for Fixed Deposit
Internet Banking
Yes
Mobile Banking
No
Function
Recurring Transfer
Internet Banking
Yes
Mobile Banking
No
Function
Order Security Device
Internet Banking
Yes
Mobile Banking
No
Function
Activate New Security Device
Internet Banking
Yes
Mobile Banking
No
Function
Increase / Set-up / Reduce Transfer Limits
Internet Banking
Yes
Mobile Banking
No
Function
Global Transfer through Me2M2
Internet Banking
Yes
Mobile Banking
No

How do I set-up or increase my third party transfer limits for Mobile Banking?

You will need to set up your third party pre-designated and non-designated transfer limits by logging in to Personal Internet Banking on your desktop. Pre-designated limits and non-designated limits can be set up to INR1,500,000 each, per customer per day.

In context of the above, pre designated limit would mean the limit for Third Party Transfers to other accounts held within HSBC India. Non designated limits would mean limits for Third Party Transfers to accounts with other banks.

Do I get separate limits for Mobile Banking and for Personal Internet Banking?

No, the limits for Mobile Banking and Personal Internet Banking are daily combined limits, which are applicable for transactions through both the channels. Hence you need to remember the limits utilised on the Mobile Banking facility and Internet Banking.

Which functionalities will require a Security Token or Transaction Data Signing through Mobile Banking?

The following transactions conducted on Mobile Banking will need the security device for Transaction Data Signing i.e. re-authenticating transactions using a combination of the beneficiary account number and the 6 digit security code generated from the Security Device.

  • Make a transfer - all types of transfers except to own linked accounts
  • Saved transfer - NEFT, RTGS

Do I need to add beneficiary details every time I do a transfer using Mobile Banking?

You will need to add beneficiary details only once on Online Banking, after which the same will also be available for view and selection on Mobile Banking for all future transfers. Through Mobile Banking you can make transfers only to beneficiaries which have been already added on Online Banking. You will not be able to directly transfer through Mobile Banking to any beneficiary which has not been previously added through Online Banking.

Why do I get prompts to upgrade the Mobile Banking App?

Each time the Mobile App undergoes changes in features or enhancements you need to upgrade your app to the latest version to take benefit of these features.

Which languages can I use Mobile Banking in?

You can use Mobile Banking in English language only.

Can I access Mobile Banking when I am on national or international roaming?

Yes, you can access Mobile Banking when you are on national or international roaming. However you may incur Internet data charges from the mobile service provider/Internet service provider. To confirm details, please contact your mobile service provider to enquire about the current data plan.

Can I access Mobile Banking through a Wifi connection?

Yes, you can access Mobile Application through a Wifi connection.

What will happen if the mobile phone gets disconnected or switches off while I am conducting a transaction?

If your mobile phone gets disconnected or switches off before you click on the confirmation page, the transaction will not go through. We suggest you login to Mobile Banking again and check the transaction in the 'Account Summary' / 'Balances' menu before you proceed further.

Do I need to download the application again if I change my Mobile Phone number or handset?

If you change your mobile number, you will not need to download the application again on the same handset. But if you change your handset, you will need to download the HSBC mobile application on your new handset.

Are there any service charges for the Mobile Banking facility?

No, there are no service charges for the Mobile Banking facility. However, the standard banking fees and charges will apply for transactions done on Mobile Banking.

Additionally, you may incur Internet data charges from your mobile service or internet service provider. To confirm details, please contact your mobile service provider to enquire about the current data plan.

Can I change my password on Mobile Banking?

No, you cannot change your password on Mobile Banking. You will have to do that on Personal Internet Banking. In case you face any difficulties, please call into our phone banking services.

What happens if my phone is misplaced, lost or stolen?

Your account details are not stored on the Mobile Application. Hence you should not experience any threat to your data unless your password has been compromised. However, should you lose your mobile phone, we advise that you review your account transaction history on Personal Internet Banking (PIB) and immediately report any suspicious transactions to us through Phone banking.

How secure is Mobile Banking?

The Mobile Banking facility offers the same set of security controls as Personal Internet Banking. Similar features like server authentication, customer authentication, transaction limit controls and data encryption are part of the Mobile banking facility. No customer data (including login credentials) will get stored in the mobile banking facility and authentication will be carried out at the server, making it relatively secure.

Need help?

Visit our contact page to speak to us over the phone, email or online enquiry

More information

Mobile Text Banking

What is the Mobile Banking service?

HSBC's Mobile Banking is a service that allows you to stay updated on your banking transactions on your mobile. All you need to do is simple send an SMS to the bank requesting information on your account.

How do I register for Mobile Banking Services?

In order to register for Mobile Banking, you need to have an active Internet Banking account, i.e. you must have logged onto Internet Banking at least once since registration.

Steps for registering for Mobile Banking Services:

  1. Log on to your Internet banking account.
  2. Subscribe to Mobile Banking
  3. Enter your Mobile number, your country of residence
  4. Select a nickname for your account
  5. Accept terms & conditions

Are there any charges for the Mobile Banking service?

Our Mobile Banking service is a value added service and is made available to our customers completely free of cost.

What are the different kinds of alerts that I can get?

Balance Enquiry: An alert will be sent stating the balance amount available in your account.

Mini Statement: Details of last 5 transactions will be sent.

How often will I receive the alerts?

You will receive Mobile Banking Alerts whenever you request for the same.

Suppose I have more than one account - will I have to subscribe to the alerts separately for each or is one-time registration possible? Is it possible to receive Mobile Banking alerts for the same account through more than one mobile number?

No, we will send the alerts on only one mobile number per customer. However for joint accounts, both account holders can give separate mobile numbers to receive the alerts.

In case I have a joint account with HSBC, do you send alerts to both account holders?

We will send the alerts to the individual registered for the service. If both account holders have registered, both of you will receive alerts. If one of the account holders has registered, only one will receive alerts.

Do I need a special phone for receiving SMS based alerts?

An ordinary Global System for Mobile Communication (GSM)/ Code Division Multiple Access (CDMA) mobile with an Indian number registered with any service provider, will be able to receive the SMS based alerts.

Can I get Mobile Banking alerts and reminders for my HSBC credit card?

Mobile Banking is presently not available for credit cards.

How do I unsubscribe from Mobile Banking service?

If you wish to unsubscribe from our Mobile Banking services, then just call our Phone Banking numbers in your city and request for the same.

HSBC India – our new mobile banking app

Q: If I have no internet access or phone signal on my mobile handset, can I still log on and use the HSBC India Mobile Banking app?

A: You do not need a phone signal to log on and use the HSBC India Mobile Banking app but you will need the internet connection (Wi-Fi or mobile data) to operate the app.

Please note that internet usage on a mobile data connection may be subject to your network provider's charges and usage allowance. Please check with your network service provider for more details.

Q: If I'm abroad, should I switch off roaming on my mobile if I need to use the HSBC India Mobile Banking app?

A: You do not need a phone signal to log on and use the HSBC India Mobile Banking app but you will need the internet connection (Wi-Fi or mobile data) to operate the app.

If you are unable to use a Wi-Fi network to access the internet, you would need to switch roaming onto access our Mobile Banking app. Standard roaming data charges may apply depending on your network. Please check with your network service provider for more details.

Q: What do you mean by "setting up my mobile handset"?

A: To simplify the log on experience while keeping your online banking secure, we will ask you to set up your mobile handset when you log on to the HSBC India Mobile Banking app on your mobile for the first time or whenever you uninstall and reinstall the app. Once the setup is complete, you can start using this mobile handset to access the HSBC India Mobile Banking app. 

Q: What happens if I want to use more than one mobile handset to access the HSBC India Mobile Banking app?

A: You will need to set up the HSBC India Mobile Banking app on your new mobile handset once you have downloaded the app on your new mobile. You do not need to remove the previous mobile handset from "Manage Devices" before you log on to the new mobile handset. 

However, you can only setup maximum number of 3 mobile handsets for each HSBC Mobile Banking account. If you have reached the maximum number of devices, you will not be able to set up on the fourth device. You can go to "Profile" tab and select "Manage Device" to remove any devices that are no longer being used. Click on "Remove Device" under the model number of the device you wish to remove. After removing one mobile handset from the list, another device can be set up in order to access your HSBC India Mobile Banking app.

Q: If I have already set up 3 devices and if I try to set up the fourth device to access my HSBC India Mobile Banking app, what will happen?

A: If you have reached the maximum number of devices (i.e. 3 devices), you will not be able to set up on the fourth device. You can go to "Profile" tab and select "Manage Device" to remove any devices that are no longer being used. Click on "Remove Device" under the model number of the device you wish to remove. After removing one mobile handset from the list, another device can be set up in order to access your HSBC India Mobile Banking app. 

Q: How do I set up my mobile handset?

A: Once you have downloaded the app and opened it for the first time on your mobile, you'll need to enter your username. After this, you have two ways to set up the device

  1. Device setup using your log on password and SMS authentication
    You will be prompted to enter your secondary password. You will then receive an activation code on your registered mobile number. Once you receive the one time passcode, you need to input the same for validation on the app.
    On successful passcode authentication, you will be asked to create a 6-digit PIN which you will use to log on to the app going forward. Once you have confirmed the 6-digit PIN, you will be automatically logged off the app and would need to input the 6-digit PIN again to log on.
  2. Device setup using a security device
    If you have a security device, you can use your security device to generate a code and input this code into the app instead of entering your secondary password and receiving a one-time passcode over SMS. On successful authentication, you will be asked to create a 6-digit PIN which you will use to log on to the app going forward. Once you have confirmed the 6-digit PIN, you will be automatically logged off the app and need to input the 6-digit PIN again to log on.

Q: What if I want to sell the mobile handset which I have set up the HSBC India Mobile Banking app on?

A: Before you sell your mobile handset we advise you to remove the device from your profile. Go to "Profile" tab in the app and select "Manage Device", click on "Remove Device" under the model number of the device you wish to remove. This can be done on any mobile handset you have set up the HSBC India Mobile Banking app on. We recommend that you also reset the phone to factory settings to protect your privacy. If you are unsure, please call HSBC Phone Banking to help you to completely remove the device.

Q: What happens if I change my mobile handset that I have set up the HSBC India Mobile Banking app on?

A: If you change your mobile handset, you will need to set up the HSBC India Mobile Banking app on your new mobile handset once you have downloaded the app. You will need to remove the older mobile handset on which you are no longer using the app. This can be done on any mobile handset you have set up the app on. We recommend that you also reset the phone you are no longer using to factory settings to protect your privacy.

Q: What if I accidentally delete or uninstall the HSBC India Mobile Banking app?

A: If you accidentally delete the HSBC India Mobile Banking app, you can search for 'HSBC India' on the App Store or Google Play Store with your compatible device or tablet. After downloading the HSBC India Mobile Banking app, you are required to set up your mobile handset again. 

Q: What happens if a mobile handset that I have set up for the HSBC India Mobile Banking app is lost or stolen?

A: You must remove the lost or stolen device under "Manage Devices" in the "Profile" section of the HSBC India Mobile Banking app on any other device that you have set up our app on. You can also call Phone Banking to help you to de-provision the device. If you subsequently find your old phone and want to use it to access HSBC India Mobile Banking app again, you will need to set up the device again.

Q: Can I use Touch ID to log on to the HSBC India Mobile Banking app?

A: Once you have set up your mobile handset, set up your PIN and log on for the first time using your PIN, you will be able to activate and use Touch ID instead of typing in your PIN. Please note that all IOS devices and only certified Android devices* can be enabled for a touch-based login.

*Please refer to Question: I am not getting the option to set up touch ID on my mobile handset?

Q: How can I start using Touch ID to log on to the HSBC India Mobile Banking app in place of my PIN?

A: If you have a Mobile Handset that supports Touch ID functionality, you can activate this function by going to "Manage Security" tab in the app and activating Touch ID by switching on the corresponding toggle. Input your PIN and press "Continue". You will be able to log on to the HSBC Mobile Banking app with Touch ID going forward.

Q: Can I change the PIN I use to log on to the HSBC India Mobile Banking app?

A: Yes, you can change your PIN by going to "Manage Security" tab in the app and selecting "Change PIN" option.

Q: I am not getting the option to set up touch ID on my Mobile Handset?

A: Please check if your device is one of the below categories. There are a limited number of devices that are certified for touch ID by India.

Fingerprint is available only on the following devices. Note: this is an indicative list and may change from time to time.
Maker
Brand
Model
Samsung
Galaxy S8
SM-G9500
Samsung
Galaxy C9 Pro
SM-C9000
Samsung
Galaxy Note 5
SM-N9200
LG
G6, G6+
H870-DS
LG
V20
H990-DS
Samsung
Galaxy Note 8
SM-N950F
Samsung
Galaxy S6
SM-G920F
Google
Pixel
G-2PW4200
Google
Pixel 2, Pixel 2 XL
N/A
Samsung
S9, S9+
SM-G9600
LG
V30+
H930DS
Sony
(Xperia XZ2)

(Xperia XZ2 Premium)
H8296
Samsung
J6
SM-J600
HTC
U12+
HTC U12+
Fingerprint is available only on the following devices. Note: this is an indicative list and may change from time to time.
Maker
Samsung
Brand
Galaxy S8
Model
SM-G9500
Maker
Samsung
Brand
Galaxy C9 Pro
Model
SM-C9000
Maker
Samsung
Brand
Galaxy Note 5
Model
SM-N9200
Maker
LG
Brand
G6, G6+
Model
H870-DS
Maker
LG
Brand
V20
Model
H990-DS
Maker
Samsung
Brand
Galaxy Note 8
Model
SM-N950F
Maker
Samsung
Brand
Galaxy S6
Model
SM-G920F
Maker
Google
Brand
Pixel
Model
G-2PW4200
Maker
Google
Brand
Pixel 2, Pixel 2 XL
Model
N/A
Maker
Samsung
Brand
S9, S9+
Model
SM-G9600
Maker
LG
Brand
V30+
Model
H930DS
Maker
Sony
Brand
(Xperia XZ2)

(Xperia XZ2 Premium)
Model
H8296
Maker
Samsung
Brand
J6
Model
SM-J600
Maker
HTC
Brand
U12+
Model
HTC U12+

Q: I have the android device mentioned above. However, I am still unable to use HSBC India Mobile Banking app.

A: Mobile handset without Trusted Execution Environment (TEE) are not able to use HSBC India Mobile Banking app due to security issues. These may include any rooted devices or jail broken devices. Please contact your local authorized dealer for more information. 

Q: Can I use Face ID to log on to the HSBC India Mobile Banking app?

A: Once you have set up your mobile handset, set up your PIN and log in for the first time using your PIN, you will be able to activate and use Face ID instead of typing in your PIN. Please note that Face ID is currently available only on iPhone X devices. 

Q: I have forgotten my PIN to login to Mobile App, how do I reset the same?

A: Tap on the "Reset PIN" button at the bottom of the page on the login page. You can choose to reset the PIN with the ‘secondary password & SMS OTP’ or security device option. If you select the ‘secondary password and SMS OTP Option, you will then receive an activation code on your mobile number updated in our records. Input the one time passcode for validation on the app. Once completed, you can then create a 6-digit PIN which you will use to log on to the app going forward. Once you have confirmed the 6-digit PIN, you will be automatically logged off the app and need to input the 6-digit PIN again to log on.

Q: Which kind of mobile handset can I access HSBC India Mobile Banking app on?

A: You can access the HSBC Mobile Banking app on the following types of mobile handsets/tablets. The application cannot be downloaded on other devices. 

  • Devices with iOS 10.3.3 or above versions and 
  • Devices with Android 5.0 or above versions 

Q: Can I use a different Personal Internet Banking username and password for mobile banking apps?

A: No, you have to use your existing Personal Internet Banking user ID and password for mobile banking, as mobile banking platform is set up on Personal Internet Banking platform.

Q: Can I register for Personal Internet Banking on mobile banking?

A: No, you cannot register for Personal Internet Banking on your mobile. You have to register for Personal Internet Banking through our website www.hsbc.co.in 

Q: Which functionalities will require a Security Token or Transaction Data Signing through mobile banking app?

A: In the new HSBC India Mobile Banking app, security device is no longer needed. However, you will need to set up your mobile handset after downloading the app from Google Play store or App store. Only properly set up mobile handset can be used to logon to the respective HSBC accounts and make transactions. 

Q: How do I authorise transactions on the mobile banking app? Will I need to use the Security Device to authorise the transactions?

A: In the new HSBC India Mobile Banking app, security device is no longer needed. However, users will need to set up their mobile handset after downloading the app from Google Play Store or App Store. Only properly set up mobile handset can be used to logon to the respective HSBC accounts and make transactions.

Q: What happens if I make a transaction of more than 1 million on my mobile handset?

A: Our new HSBC India Mobile Banking app does not support a transaction of more than INR1 million per transaction at the moment. Please visit HSBC Personal Internet Banking through browser to carry out a transaction that is more than INR1 million. Please stay tuned, we will enhance the transaction limit on our Mobile banking app soon. Total daily limit between Personal Internet Banking and mobile banking app is combined to maximum INR1,500,000.

Q: How secure is it to use the mobile application? What are the security features available on the app?

A: Keeping your information safe online is a top priority for us. Find out more about our online security measures.

Q: I cannot find Term Deposit service in the new mobile banking app, HSBC India. What should I do?

A: Our new HSBC India Mobile banking app does not support the Term Deposit service at the moment. Please kindly visit HSBC Personal Internet Banking through browser for Term Deposit service or use the old HSBC Mobile Banking app. Please stay tuned. We will launch this feature on our new mobile banking app soon.

Q: Why are there only 20 transactions shown in the transaction history on new mobile banking app?

A: For credit cards, more than 20 transactions will be shown; but for other account types, a maximum of 20 transactions will be shown at the moment. Please visit HSBC Personal Internet Banking for detailed transaction history. We are constantly enhancing the mobile banking app for a better customer experience. Please stay tuned.

Q: I have received an email from <sender name – India customer mailing address> with the subject line "<email subject line>". How do I know this is a genuine email sent by HSBC and not a phishing email?

A: The sender's identity and the email subject line that you have provided indicate that the email was sent by us. We email our customers about changes to HSBC Personal Internet Banking and HSBC India Mobile Banking app. For your security, genuine emails from HSBC will never request you to reply to any email that asks you to provide or confirm your online banking log on details.

If you believe you have received a suspicious email, don't click on any link or open any attachment. Just forward the email to phishing@hsbc.com and we'll investigate it.

Q: How can I view my eStatements using HSBC India app?

  1. After logging in, select the credit card/bank account for which you wish to view statements
  2. Select ‘View statements’ icon
  3. Select the required statement date 

It will take a while for the statement to load.

Q: How can I share my eStatements?

You can use the share function by pressing the ‘share’ icon at the top-right corner when viewing the statement. You can then download the PDF version of the statement or share the statement with others via email, message or AirDrop. To protect your information, sharing the statement on social media is not allowed.

Q: What eStatements are available on the app?

Last 15 bank account statements (individual and composite)

Last 12 months’ credit card statements

Q: Why is the HSBC India app requesting access to my photos, media and files when I try to view my statement?

Android device users will be asked to give this access, as the eStatements will be downloaded on your device and opened via a PDF viewer. When you see the prompt, please select ‘allow’ button and then you’ll be able to view your eStatement. If you do not allow access, you will not be able to view and download the statements through the mobile app.

iPhone users will not be asked for this access, as the technology allows for the statement to be viewed in the default app.