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Accounts FAQs

Common questions for HSBC accounts

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Savings Accounts

How do I open a Current / Savings Account with HSBC?

Walk into any HSBC branch in India to open a Current / Savings Account or call us for more details. After that it is really simple - fill in the account opening form, provide us with the required documents and the minimum required amount (cash / cheque) and we will do the needful. You can also out quarterly for the account online, if you have an existing account with HSBC.

What is the Balance that is required for HSBC Savings Account?

Eligibility Criteria w.e.f. 1 April 2015
Maintain an Average Quarterly Balance (AQB) of ₹150,000 or more in a combination of savings account, current account and fixed deposit balances
OR
Hold a Corporate Salary Account under the Corporate Employee Programme (CEP) with monthly salary credits into this account
OR
Have a mortgage relationship with HSBC, with Equated Monthly Instalments (EMI) being debited from this account towards the mortgage loan repayment with HSBC

What is the Average Quarterly Balance (AQB) required to be maintained in the case of a HSBC Savings Account? How is the AQB calculated?

The minimum AQB required to be maintained for HSBC Savings Account is ₹150,000. The AQB is calculated by adding the end of day balances for each day in the quarter and dividing it by the number of days in that quarter.

Is there a charge for non-maintenance of Average Quarterly Balance (AQB)?

Customers need to fulfil the HSBC Savings Account AQB, failing which a quarterly Service Charge of 0.7% (plus applicable taxes) of the shortfall of the AQB will be levied for the quarters in which the eligibility criteria is not met. A notification will be sent to customers in the month immediately following the end of the quarter in case the account has had a shortfall. In the event the AQB is restored to the required level in the following quarter, there will be no charge. If there remains a shortfall, the Service Charge will be levied on the lower of the shortfalls in the two relevant quarters.

Do I need to give an advance notice for withdrawal of cash beyond a limit from a branch?

Prior notice (normally 24 hours) is to be given to the branch from where the cash withdrawal is to be made for an amount greater than ₹1,00,000.

How can I earn higher returns on funds in my Current / Savings Account?

Currently, you earn interest at 3.50% p.a. (paid quarterly) on your Savings Account balances and NIL interest on your Current Account balances. However, if you choose, the moment your savings cross the required balance amount, the excess amount will get transferred to a Fixed Deposit, thereby earning you a higher rate of interest.

With effect from 1st April 2010, interest on the savings bank accounts will be calculated on daily product basis. The interest will be credited to your account on a quarterly basis as per RBI Master Direction on Interest on Deposits dated March 03, 2016 with effect from 01 July 2016 . Customers are obligated to repay the principal and interest on their overdraft accounts which the bank may grant them from time to time.This should not be construed as an agreement, either expressed or implied, that the Bank is bound to grant any overdraft facility whatsoever. In the absence of any special arrangements, the Bank is not required to honour any cheques drawn by the account holder(s) if in doing so the account would become overdrawn and in these circumstances the Bank reserves the right to debit the account with the charge for each returned cheque.

What is the Method of interest rate calculation?

Rupee Time deposits held in Domestic, Ordinary Non-Resident (NRO) and Non-Resident (External) NRE Accounts - In case of cumulative deposits, interest is compounded quarterly and the basis of interest calculation is 28-31/365. For term deposit with tenor less than three months or where the terminal quarter is incomplete, interest is calculated proportionately for the actual number of days reckoning the year at 365 days (365 days for leap years).In case of non-cumulative deposits, interest is paid out quarterly or quarterly as preferred by customer. This is effective for all Term Deposits placed / renewed on or after 20 Jan 2009.

FCNR Deposit Accounts - In case of cumulative deposits, the interest on the deposits for more than one year accepted under this scheme is compounded at intervals of 180 days each and thereafter for remaining actual number of days. In case of non-cumulative deposits, interest is paid out quarterly.

Can I access my account when I am out of town / travelling in India?

Yes, you can check both the balances in your account as well as your transaction history at any of our branches or ATMs. Moreover you can also apply for our Internet Banking or Phone Banking facility which will give you access to your account balances and other services anytime, anywhere.

Can I withdraw cash in any other city where I do not have a Current / Savings Account?

It is possible to withdraw cash using the debit card at any HSBC or non HSBC VISA ATM in India or overseas (a transaction fee is applicable for withdrawals from non-HSBC ATMs in India and from any ATM overseas).

What if I need foreign exchange for private travel abroad?

A Resident Indian can avail of foreign exchange up to US$ 10,000 per person in any financial year for tourism or private travel to any country other than Nepal and Bhutan. This allowance can be drawn in addition to exchange drawn for travel for any other purposes.

The document required to be produced is just your passport for verification and return.

Forms required to be completed by you will be given by the branch and this would consist of

  • Application in Form A2 
  • FEMA declaration 
  • Release of Forex application form 
  • Traveler's Cheque and /or currency note purchase form

In the event you need to avail of more than the stated limit, you will have to make an application by letter to RBI, which we will forward for their consent. The excess withdrawal shall only be allowed on receipt of RBI approval.

What if I need foreign exchange for business travel abroad?

A Resident Indian can avail of foreign exchange up to USD 25,000/- or its equivalent per trip per person irrespective of period of stay for business, conference or specialized training.

All you need to do is produce the following documents:

  1. The traveler's passport for verification and return
  2. Letter from the Company/firm giving details of the business trip and the person or persons traveling
  3. Cheque or debit authority if the same is not contained in the letter in item 2. 

Complete the following forms given to you by the branch:

  • Application in Form A2 signed by the traveler 
  • FEMA declaration
  • Traveler's Cheque and /or currency note purchase form

In the event you need to avail of more than the stated limit, the Company/firm will have to make an application by letter to RBI, which we will forward for their consent. The excess withdrawal shall only be allowed on receipt of RBI approval.

What if I need foreign exchange for overseas studies (as a parent or guardian)?

A Resident Indian can avail of foreign exchange upto USD 100,000/- or equivalent per academic year towards education abroad, based on self-certification.

All you need to do is produce the following documents:

  • Student's passport for verification and return 
  • Letter from the student/guardian giving details of the study overseas and certifying the same
  • Cheque or debit authority if not contained in the letter or given in the Traveler's cheque/currency notes/remittance purchase form 

Complete the following forms given to you by the branch:

  • Application in Form A2 signed by the Student/Parent 
  • FEMA declaration
  • Traveler's Cheque and /or currency note purchase form signed by the student. 
  • Remittance purchase form (signed by the student/parent) if remittance is by draft or telegraphic transfer 

In the event you need to avail of more than the stated limit of USD 100,000, you will have to submit a documentary support of the estimate from the overseas educational institution.

This amount can be released in tranches. In such instances you as a parent or guardian can apply for subsequent remittances certifying the quantum of exchange already drawn. 

What if I need foreign exchange for overseas medical treatment?

A Resident Indian can avail of foreign exchange upto USD 100,000/- or its equivalent to cover treatment costs.In addition to this amount upto USD 25,000 can be released for maintenance expenses of a patient. Any other person accompanying the patient as attendant can also draw upto USD 25,000.

All you need to do is produce the following documents:

  • The passport for verification and return
  • Letter detailing the medical treatment being sought overseas and self-certifying the details 

Complete the following forms given to you by the branch:

  • Application in Form A2 signed by the traveler 
  • FEMA declaration 
  • Traveler's Cheque and /or currency note purchase form 
  • Remittance form for remitting any part of the amount by demand draft or telegraphic transfer to the hospital or to be carried with the traveler

In the event you need to avail of more than the stated limit of USD 100,000, you will have to submit an estimate either from the overseas doctor/hospital or your doctor in India indicating the approximate cost.

This amount can be released in tranches and you can instruct the Bank to remit any portion of the amount after going overseas. Such instruction should be given with suitable authority for the Bank to debit the account and also reference to the earlier remittance made.

What if I need foreign exchange for employment overseas?

A Resident Indian can avail of foreign exchange upto USD 100,000/- or its equivalent per person leaving the country on employment.

All you need to do is produce the following documents: 

  • The passport for verification and return
  • Letter detailing the employment overseas and self-certifying the details 

Complete the following forms given to you by the branch:

  • Application in Form A2 signed by the traveler 
  • FEMA declaration 
  • Traveler's Cheque and /or currency note purchase form

In the event you need to avail of more than the stated limit, you will have to make an application by letter to RBI, which we will forward for their consent.

What if I need foreign exchange for emigration?

A Resident Indian can avail of foreign exchange upto USD 100,000/- or its equivalent per person leaving the country on emigration. Please note that this does not allow for remittance in advance for obtaining points or credits for eligibility to emigrate. This is primarily to cover stay and maintenance expenses on emigration.

All you need to do is produce the following documents:

  • The passport for verification and return
  • Letter detailing and self certifying the details of emigration

Complete the following forms given to you by the branch:

  • Application in Form A2 signed by the traveler
  • FEMA declaration 
  • Traveler's Cheque and /or currency note purchase form 

In all cases of Travel related exchange release the following apply: 

  • Unless you specifically request it, the Bank is not required to endorse release of exchange in the Passport 
  • Release of exchange in the form of currency notes is subject to restrictions. Travelers are allowed to purchase foreign currency notes / coins only upto USD 2000/-. Balance amount can be taken in the form of TC's / Bankers Draft. However travellers proceeding to Libya can draw foreign currency notes / coins not exceeding USD 5,000/- whereas travellers proceeding to the Islamic Republic of Iran, Russian Federation and other Republics of Commonwealth states can draw the entire entitlement in form of foreign currency notes / coins
  • In all cases traveler's cheques will be issued to the traveler in person and will be evidenced by the traveler's cheque being signed by the purchaser in the presence of the Bank official.

What if I need foreign exchange for donations or gifts to overseas beneficiaries?

A Resident Indian can remit upto USD 5,000 per year as gifts or donations to overseas beneficiaries.

The only document required to be produced is a letter detailing and certifying the details of remittance and the beneficiary to whom it is being made.

Complete the following forms given to you by the branch:

  • Application in Form A2 signed by the remitter
  • FEMA declaration
  • Draft or Telegraphic transfer application form

What if I need foreign exchange for maintenance expenses of close relatives abroad?

A resident Indian can remit upto USD 100,000 per financial year towards maintenance expenses of close relatives abroad.

A foreign national who is resident but not permanently resident in India and is a citizen of a foreign state other than Pakistan can transmit his entire net salary (after deduction of taxes, contribution to PF and other deductions) towards maintenance of his family abroad.

The only document required to be produced is a letter detailing and certifying the details of remittance and the beneficiary to whom it is being made. In case of a foreign national who is resident but not permanently resident in India we would also need Salary Certificate / slip or any other proof giving net salary. Foreign Nationals need to give a declaration stating that the source of funds for the remittance towards the maintenance of close relatives abroad is his / her salary.

Complete the following forms given to you by the branch:

  • Application in Form A2 signed by the remitter
  • FEMA declaration
  • Draft or Telegraphic transfer application form 

What if I need foreign exchange for other small value transactions?

The Reserve Bank has permitted, a resident Indian to remit upto USD 5000/- on current account towards sundry small value transactions like payment for services, subscriptions, and purchases, with minimum formalities. This foreign exchange cannot be used for purchase of prohibited items e.g. lottery tickets, banned or proscribed magazines, football pools, racing/riding tickets, participation in sweepstakes, payment of call-back services etc. If in doubt please contact the Bank for clarification.

The only document required to be produced is a simple letter from the applicant containing the basic information viz., name and address of the applicant, name and address of the beneficiary amount to be remitted and the purpose of remittance.

Complete the following forms given to you by the branch:

  • Draft or Telegraphic transfer application form

What if I need foreign exchange for my current account transactions?

In respect of any other current account transaction please approach the branch with:

  • A letter detailing and self-certifying the details of remittance and the beneficiary to whom it is being made.
  • Supporting document detailing the nature of the transaction, value and beneficiary

Complete the following forms given to you by the branch:

  • Application in Form A2 signed by the remitter
  • FEMA declaration
  • Draft or Telegraphic transfer application form

Once the Bank is satisfied with the nature of the transaction the Bank will be able to effect the remittance as required. While most transactions would be processed by the bank on the basis of the above, there could be situations that could call for supplementary information or reference to Reserve Bank. The Branch staff will guide you on this when they are contacted.

Can I use my International credit/debit card to meet my expenses?

Your International/debit card can be put to good use on various occasions:

  • While you are on holiday outside India to meet your expenses
  • When you are outside India to purchase an item of import
  • When you are in India, to make a payment in foreign exchange for purchase of books and other items through Internet

The use of international credit cards by residents while on visit abroad has been made free from all restrictions, without any item-wise limit within the overall ceiling of the credit card itself. International credit cards/debit cards cannot be used for purchase of prohibited items e.g. lottery tickets, banned or proscribed magazines, football pools, racing/riding tickets, participation in sweepstakes, payment of call-back services or for capital account transactions etc. If in doubt please contact the Bank for clarification.

What happens if I don't use my savings/current account for a very long time?

If there is no withdrawal transaction in your account, for e.g. withdrawal of cash at a branch/ATM, payment by cheque, transfer of funds through Internet Banking / Phone Banking / HSBC India ATMs etc., for a period of one year and more, your account gets classified as 'inactive' in the bank's systems. Please be advised that system generated debits (like charges, debit interest etc) are not considered as 'withdrawal' for classifying an account as active or inactive.

As a result of your account being classified as 'inactive', you may not be able to operate your account through our ATMs / Phone Banking / Internet Banking channels during the time that it remains 'inactive' on our systems.

To avoid this scenario, you should effect a withdrawal transaction from your account by withdrawing cash at a branch/ATM, making a cheque payment, transferring funds through Internet Banking / Phone Banking / HSBC India ATMs etc. at least once a year so that your account remains active at all times.

How do I reactivate my 'Inactive' Account?

If your account does go into the 'inactive' state, you need to follow the below-mentioned procedure to reactivate it.

Procedure for reactivation - If the account has been 'inactive' for less than a year

If your account has become inactive, as elucidated above, but it has been less than two years since the last withdrawal, you can reactivate your account through any one of the following options:

  1. In case you have other accounts which are active (with 'Either or Survivor' mandate in case of joint accounts), you can send the Bank a secure message from your Personal Internet Banking ID instructing the Bank to pass Re 1 debit and credit entries into your account.
  2. You can visit your HSBC branch (in India) and perform a withdrawal transaction using your chequebook.
  3. NRI customers (except those resident in USA & Canada) can also visit the nearest NRI Centre in person and submit a written request instructing HSBC to pass Re 1 debit and credit entries into the account.
  4. NRI customers can mail/courier a written request to any of the NRI Centre addresses instructing HSBC to pass Re 1 debit and credit entries into the account.

Procedure for reactivation - If the account has been 'inactive' for more than a year

If your account has become inactive as elucidated above and it has been more than two years since the last withdrawal, you are required to provide the following to reactivate your account:
  1. A letter for activation of the account signed by each Account holder
  2. A proof of photo identification such as Passport, Driving License, etc. for each accountholder. Passport is the only form of identification proof acceptable for Non Resident Custome₹
  3. A duly filled in Account Opening Form signed by each accountholder.

All accountholders (including joint account holders) would need to visit in person, any HSBC branch (in India) or the nearest NRI Centre (if the accountholder is a Non-Resident Indian, except if the accountholder is a resident of USA or Canada) to submit these documents. If visiting a branch (in India), the accountholder is also required carry his/her chequebook along with the above documents.

NRI customers would also be able to mail/courier the above documents to any of the NRI Centre addresses after ensuring that the photo identification proof and the 'Customer Signatures' page on the NRI Account Opening Form are attested as 'Certified True Copy' by the Indian Embassy, an HSBC Group office or a Notary (in USA/UK/Canada/Australia/New Zealand).

Please be advised that charges as per our tariff shall be levied for all accounts where no withdrawal transaction has been performed for more than two years. In case the account does not have sufficient funds to recover the amount of such charge, the Bank shall be constrained to close such account.

Debit Card

What is a chip enabled debit card?

Chip enabled debit card is a more secure debit card with a global security standard in card technology. The embedded Smart Chip better protects your card against fraudulent usage.

How does this security feature impact the usage of HSBC India Debit Cards?

At HSBC India, it is our endeavour to offer you secure ways to transact by adopting the latest technology. Chip cards offer a global security standard in card technology. They contain a micro-processor Chip that uses encryption to prevent their contents from being replicated.

The Chip cards from HSBC India are classified as ‘Chip and PIN’ debit cards. These cards offer the safety of Chip cards and incorporate another layer of security in the form of PIN validation.

You will be required to authenticate your purchases at merchant establishments in India using your 6 digits ATM PIN at the Point Of Sale (POS) terminal.

Do I have to pay for my new HSBC India Debit Card?

No fees will be levied for the HSBC India Debit Card that has been replaced by the Bank. For replacements due to stolen/lost/damaged cards, and new debit card issued, charges will be applicable as per the existing tariff applicable to your debit card.

How does this impact my existing HSBC India Debit Card?

In order to offer this enhanced security to our debit Cardholders, HSBC India is in the process of replacing existing debit cards and issuing new debit cards with the Chip facility in the following manner:

  1. If the magnetic stripe debit card has been used at ATM/e-commerce and/or purchase transactions overseas, the card will be replaced.
  2. On expiry of the existing debit card.
  3. On replacement of an existing debit card that has been reported as lost/stolen or damaged.
  4. Debit card replacement request received through any of our channels.

Do I have to ask for a new PIN for the replaced debit card?

No, The ATM PIN currently valid on your existing HSBC India Debit Card will also be valid for the new debit card issued by HSBC India. In case you don’t know the PIN of your existing debit card, you can call HSBC India PhoneBanking or visit the nearest branch in India and request for a new ATM PIN.

Can I continue to use my existing HSBC India Debit Card in case I do not use my new debit card for purchase transactions?

No, if you have an existing/earlier HSBC India Debit Card linked to any of your HSBC India Savings/Current Account, it will be deactivated 30 days from the date of the letter dispatched with your debit card. To prevent any misuse, please remember to destroy your earlier debit card across the magnetic stripe once you have used your new HSBC India Debit Card.

How do I activate the New or Replaced HSBC India Debit Card?

The debit card is in an inactive status for security reasons.
To activate your card, use your Chip card at:

  1. Use your HSBC India Debit Card at any Visa ATM worldwide, by entering the ATM PIN. This is applicable only to debit cards linked to HSBC India Resident and/or Non-Resident External (NRE) account, OR
  2. Use your debit card at a POS terminal that supports Chip and PIN capability. You will need to enter your 6 digits ATM PIN after the merchant dips the debit card on a POS terminal. Please note: In case your HSBC India Debit Card is linked to a Non-Resident Ordinary (NRO) account or is a Power of Atorney (POA) debit card linked to an HSBC India NRE Account you are requested to use the debit card at any Visa ATM/merchant establishments in India, by entering the ATM PIN issued by HSBC India, OR
  3. Make a Telephone Banking PIN verified call to HSBC India PhoneBanking/Customer Service Representative in your city to confirm receipt and they will activate your debit card. The debit card can also be activated through PIN verified call on the IVR.

Can I use the HSBC India Debit Card for online transactions as well as at ATMs in India?

Yes, you can use the HSBC India Debit Card for ATM transactions. You can also use it for online transactions at websites in India that accepts Visa debit cards.

Can I use the HSBC India Debit Card overseas?

Yes, depending on the Debit Card usage preference (Domestic/International) and also depending on the capability of the overseas POS terminal, you may be required to validate your purchases using your 6-digits ATM PIN and sign on the charge slip OR you will be asked to directly sign the charge slip without ATM PIN validation.

  1. All chip debit cards issued on or after 1 December 2013 will be by enabled for Domestic or International usage as per the preference stated by the Cardholder at the time of debit card application.,
  2. In case Chip debit card is used as a magnetic stripe card internationally (by swiping it at a POS machine) it will be treated as a magnetic stripe card transaction and a limit of USD 750 per transaction for HSBC India Premier Platinum Debit Card and USD 500 per transaction for all other HSBC India Debit Cards will thereby apply for international transactions.
  3. Cardholders can choose to allow international transactions also on their debit card or vice versa. For this the customer can call HSBC PhoneBanking OR submit a ‘Local/International Card Usage Form’ at the nearest HSBC Branch.

Also please note that, in some countries Chip cards are not prevalent and not all POS terminals can accept chip cards. Your card transactions in these countries will revert to using magnetic stripe instead. Such transactions are categorised as ‘fallback transactions’. Fallback transactions may also be initiated by the merchant in case the POS terminal is unable to read information from the Chip.

Would the HSBC India Debit Card be accepted by all merchants?

Yes, The debit card also has a magnetic stripe to ensure acceptance even at merchants whose POS terminals do not have Chip card capability. Hence the HSBC India Debit Card can be used at most card accepting merchants in the same way as the magnetic stripe cards are used.

I have received a replacement HSBC India Debit Card. Do I need to ask for a new PIN as well?

Your current ATM PIN will continue to work with your replacement HSBC India Debit Card for ATM and Purchase transactions. Please contact us in case you need a new ATM PIN to be issued.

What is the enhanced security feature on my HSBC India Debit Card?

We have added another layer of security for your purchase transactions upon usage of your HSBC India Debit Card at electronic Point Of Sale (POS) swipe machines, which are kept at merchant establishments. The POS swipe machine at merchant establishments in India will be enabled to accept debit card transactions with ATM PIN. This is in addition to the requirement to sign the charge slip. If you enter an incorrect ATM PIN, your purchase transaction will be declined. In that case, you may need to provide another card for payment or any other alternative method of payment. Accordingly it will be mandatory for you to enter the ATM PIN of your HSBC India Debit Card for purchase transactions at POS terminals at merchant establishments in India.

What do I need to do as a HSBC India Debit Cardholder?

To continue to use your HSBC India Debit Card at Merchant POS terminals, please ensure that you know your ATM PIN, as the same ATM PIN will be required to validate your purchase transactions at POS terminals. If you have forgotten/do not hold your ATM PIN, please place a request with HSBC PhoneBanking for issuance of new ATM PIN.

What are the safety measures I should take while entering my ATM PIN at the POS terminals?

Please remember your ATM PIN and enter it yourself at the POS terminal. Do not reveal the same to merchants or anyone else so as to avoid any misuse of your card.

Is this security feature valid for all international transactions also?

No, this security feature is only valid for domestic purchases. In case of usage of your debit card for POS transactions abroad, you are not required to enter the ATM PIN unless the POS terminal specifically prompts for ATM PIN entry.

Will I need to use my PIN at every merchant establishment?

Effective 1 December 2013, every POS transaction done with your HSBC India Debit Card at a merchant establishment in India will require PIN validation. If the POS terminal does not ask for PIN entry and subsequently the transaction is received by the Bank without ATM PIN, the Bank may decline such transaction since they do not meet the RBI mandate of PIN validation.

How do I shop online using my HSBC India Debit Card?

Shopping online with HSBC India Debit Card is simple. You will first need to ensure that your debit card is activated.

When you visit a website to make a purchase online or make a bill payment, please check if the website accepts Visa debit cards for online transaction. We request you to visit the terms and conditions towards the usage of the website prior to undertaking any online transaction. Usually this information is given on the home page or the payment page.

To initiate the online transaction, you will be required to enter the following details on the payment page:

  • Card number
  • Card expiry date
  • Amount
  • CVV2 (the 3-digit number printed on the signature panel at the back of the card)

In addition to the above, some websites may ask you to enter the Cardholder’s name.

Next, you will be required to authenticate the transaction by entering the 6-digit OTP (One Time Password).

Please refer the steps below:

  1. The OTP will be automatically sent by our system to your registered mobile number via SMS, when you complete entry of the card details on the payment page.
  2. The website will open a new window and display a HSBC VbV authentication screen.
  3. At the VbV authentication screen, the transaction details (merchant name, amount, last 4 digits of the card number) will be displayed. Please confirm that the details are accurate.
  4. Please enter the 6-digit OTP sent to your registered mobile number to initiate the authentication process.
  5. The card details and the authentication results will be processed by our system and subject to correct card details and OTP being entered and account having adequate balance, the transaction will be approved.
  6. On transaction approval, the website will display a payment received acknowledgement.
  7. A transaction alert will be sent to your registered mobile number confirming the successful transaction.

Why is there need for a One Time Password (OTP) to complete an online transaction with the HSBC India Debit Card?

The OTP helps to protect against online fraud. It is a secure way to authenticate that the customer making the online transaction is the rightful owner of the card being used.

Will every website require the OTP to be entered for authentication?

No, you will be asked to enter the OTP only if the website supports Visa debit cards for online transactions and supports the VbV authentication protocol.

Please note that, two factor authentication is compulsory for online transactions originating from websites/internet merchants in India. The authentication is done using the VbV authentication service as explained above.

In case you initiate an online transaction from an Indian website without VbV authentication, the transaction will be eclined.

I am using my HSBC India Debit Card at an overseas website, do I need to enter the OTP for authentication?

As explained above, if the website supports the VbV authentication protocol, our system will automatically send you the OTP for authentication at the payment page.

However, if the overseas website does not support VbV authentication, the online transaction will be processed based on the card details without requiring the OTP for authentication.

However, please note that not all such transactions will be approved. If the online transaction is prohibited as per Indian regulations or is considered as high risk by HSBC, such transactions will not be approved.

Can I use the same One Time Password (OTP) for multiple transactions?

No, your One Time Password (OTP) can be used for single transaction only.

What happens if I enter wrong OTP multiple times?

In case of three successive wrong password attempts, your transaction will be declined.

If I do not have my mobile phone registered with HSBC India, can I still make an online transaction with my HSBC India Debit Card?

Online transaction requires a One Time Password (OTP) to authenticate your transaction on website which supports VbV authentication protocol. HSBC provides the OTP on your registered mobile number and therefore, absence of a registered mobile number will not allow you to complete the online transaction.

We suggest that you register your mobile number with the Bank so that you are able to receive the OTP for online transaction authentication and also to receive transaction alerts.

You can call the HSBC PhoneBanking numbers for immediate updation of the mobile number subject to successful verifications.

Can the Bank resend the OTP to me due to non-receipt?

The OTP will be sent to your registered mobile number as soon as the online transaction request is received by the Bank from the website. However, due to network issues there could be a delay in receipt of the OTP via SMS. To factor this, the OTP sent to your registered mobile number is valid for 5 minutes. In the event that you do not receive the OTP in 5 minutes, there will be an option provided in the HSBC VbV authentication screen to generate another OTP, which again would be valid for 5 minutes.

What should I do if I change my mobile phone number?

As your mobile phone number will be the primary contact for your Bank to send you an OTP or SMS alert, you will need to ensure your new mobile phone number is updated with the Bank at the earliest. Please call PhoneBanking or use Internet Banking to get your mobile number updated on the Banks records.

Can I opt out of the OTP authentication service for online transactions?

No, the OTP is mandatory for authentication at websites that accept Visa debit cards and support the VbV protocol.

I have a joint account and both accountholders have a HSBC India Debit Card. Can any of the debit cards be used for online transactions?

Yes, however, please ensure you have updated your mobile number against each of your individual debit card to receive the OTP for completion of VbV authentication during the online transaction.

Is there any limit on the number of online transactions on my debit card?

There is no limit on the number of online transactions, provided you have adequate balance in your account. Please note that cumulative value of your online transactions in a day cannot exceed the daily purchase limit on your debit card.

Do I have to pay for this service?

No, you do not need to pay for this service.

Smart Money Account

Am I eligible?

To apply for a Smart Money Account:

  • You should be a Resident Indian
  • You should be minimum 18 years of age
  • You should deposit a minimum deposit of ₹25,000

What is the balance I need to maintain in the savings account?

You do not need to maintain any balance in your Savings Account. In fact you can overdraw upto 90% of the total amount of all your linked fixed deposits.

How much will I be charged if I use the overdraft?

Interest on amount overdrawn will be charged at the rate of 2% over the weighted average of the interest rates applicable to the linked fixed deposits subject to a maximum of the Bank's Prime Lending Rate as may be declared by the Bank from time to time.

Does this mean that my fixed deposits will be broken before the due date?

Not at all. Your fixed deposits will remain untouched and will continue to earn interest at the rate fixed at the time of placement.

How can I use the overdraft, do I get a chequebook for my savings account?

Yes, you will definitely get a free personalised chequebook for your savings account. You also earn savings interest on the credit balance that you may maintain in your savings account.

I have a savings account at your Fort branch and fixed deposits at Peddar Road branch. Can I open a SmartMoney Account?

Yes. Enjoy a SmartMoney Account even if you have your accounts across different HSBC branches.

Demat Account

What is Dematerialisation or Demat?

Dematerialisation (Demat) is the process of converting your physical (paper) shares into electronic form. Almost all share transactions now take place in Demat form.

How do I benefit from Demat?

With Demat Services, you won't have to worry about bad deliveries, forgery and duplicate or stolen share certificates. Apart from safety, you can also save time required for executing transactions.

How can I open a HSBC Demat Account?

You have to open a separate account for dematerialisation. Please visit any of our branches to open a demat account. If you already have a Demat account elsewhere, you could also transfer the balance by requesting for a transfer.

How can I buy and sell my shares after Demat?

You can continue to buy and sell shares, as usual, through your broker. After you sell shares, you need to instruct HSBC in writing by submitting a duly filled in Delivery Instruction Form to transfer your shares held in the demat form. Shares bought by you will be automatically credited into your account.

What happens to my Bonus and Rights Issues?

You don't have to worry at all. We'll receive New Issues, Rights and Bonus Issues in Demat form on your behalf. Do remember to instruct your company accordingly.

How can I keep a track of my share portfolio?

We will provide to you statements monthly if you have transacted in the preceding month and annually which shows the current portfolio of your shares.This helps you keep a record of your shares and further ensures their safety. Opting for IDeAS on NSDL website (nsdl.co.in) enables you to view details of your holdings on the Internet.

Why is HSBC the right choice?

You can expect the same high quality service from our Depository Services that is synonymous with HSBC. The Annual Maintenance Charges incase you maintain a bank account with HSBC is ₹600 for HSBC Premier account, ₹750 for linked savings account other than HSBC Premier account and ₹5000 incase you don't maintain and link a savings account with HSBC.

Fixed Deposit Account

What is the minimum tenure for which I can place a fixed deposit?

7 Days.

Do I get the facility of crediting my interest earned to another account when I place a fixed deposit?

Yes, you get to choose between placing a cumulative or non-cumulative deposit at the time of account opening. In a non-cumulative deposit, the interest earned will be paid on a periodical basis whereas in a cumulative deposit the interest earned will be ploughed back with the principal deposit amount.

Will my deposit get automatically renewed?

On maturity of your deposit, we will undertake the necessary action as per the maturity instructions specified by you in the account opening form. In case there are no maturity instructions provided in the form or we do not receive any other instructions from you prior to maturity, we will automatically renew your deposit for the same period at the prevailing rates of interest on maturity.

What interest rate will I get if I encash my fixed deposit prematurely?

The Bank, on request from a depositor, would allow withdrawal of a Fixed Deposit before completion of the period of the deposit agreed upon at the time of placement of the deposit subject to penalty on premature withdrawal of Fixed Deposit as may be applicable at the time of withdrawal. With effect from 01 October 2013, fixed deposits will attract a penal rate of 1%, on premature withdrawal, irrespective of the amount placed under the fixed deposit, the date of placement or the date of premature withdrawal.

The interest paid will be lower by the Penal Rate i.e. 1%, from the rate prevailing on the date of placement of the deposit for the period for which the deposit remained with the Bank or the contractual rate, whichever is lower. No interest will be paid on premature withdrawals of deposit which has remained with the Bank for less than the minimum period for which deposits were being accepted for the said currency and deposit type, as on the date of placement of deposit

Permanent Account Number

What is the new provision regarding mandatory quoting of Permanent Account Number (PAN)?

Finance (No.2) Act, 2009 (Act) with the introduction of new section 206AA in the Income-tax Act,1961 has made it mandatory for payers to withhold tax at higher rates if payee does not provide its Permanent Account Number (PAN).

As per this provision, if PAN is not updated or is incorrect, tax will be deducted at source at the higher of the following rates:

  1. At the rates prescribed in the Act; or
  2. At the rates in force (which includes the tax treaty rates); or
  3. At the rate of 20%.

Is this provision applicable even if the customer submits Form 15 H/Form G?

Yes, this provision is applicable even if the customer submits Form 15G/15H. Customer needs to furnish the PAN to avail the benefit available under Form 15G/15H.

Is this provision applicable to senior citizens also?

Yes, this provision applies to all assesses i.e. it is applicable to senior citizens as well.

In case the customer's interest income does not exceed the threshold; would this provision be applicable to him as well?

No, this provision is applicable only when tax is deductible under the provisions of the Income-tax Act, 1961. In cases where income credited or likely to be credited is not exceeding the threshold limit, this provision would not be applicable.

In case customer has not provided PAN and tax gets deducted at a higher rate, will Bank be able to reverse the same if PAN is provided by the customer subsequently?

No, when tax is deducted by the bank, it is duly deposited with the government within the applicable due date. Hence once tax is deducted at a higher rate, due to non-availability of the PAN at the time of deduction, the bank would not be able to reverse the same if PAN is provided by the customer post deduction of tax.

In case TDS is deducted at higher rates, will the customer be able to take refund from IT authorities if he provides PAN at the time of filing the return?

Yes, if customer has PAN at the time of filing of his return of income, then he can claim the excess tax amount deducted. Income tax authorities will scrutinize his claim and then issue the refund accordingly.

In case customer has applied for a PAN, can the Bank deduct TDS at the normal rate based on the PAN application?

No, unless the customer furnishes his PAN, the bank will not be able to deduct TDS at the normal rate on the basis of his PAN application.

In case customer does not have PAN, will he be able to place Fixed Deposit with Form 60?

Customer can place deposit with Form 60, however, interest accrued on his deposit will be liable for TDS at higher rates if (1) interest accruing on his deposit is exceeding the threshold limit on which tax is not deductible and (2) the customer has not submitted his PAN to the Bank.

Whether this provision applies to Non-resident also?

Yes, this provision is applicable to non-residents also.

Can customer claim the benefit of lower rate of tax deduction on the basis of tax treaty even if he does not have PAN?

No, customer would not be eligible to claim the benefit under the tax treaty if he does not furnish the PAN.

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