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Security Device

New Security Device for HSBC Internet Banking

New Security Device

Note: - During 2013, we had sent new Security Device tokens with enhanced security features to our Internet Banking customers and requested them to activate the new tokens. If you have not yet activated your new security device token, we urge you to do the needful at the earliest and enjoy uninterrupted Internet Banking services.

If you have not received or are unable to trace your new Security device token, or if you need assistance to activate the same, please contact us.

Enhanced security for worry-free online banking

We are delighted to introduce a new Security Device for Internet Banking. The new Security Device, together with the enhanced new generation Security Code, brings to you a new level of convenient and efficient online banking services. Also, the lean design of the device makes it easy to carry wherever you are travelling

We really hope you enjoy banking online with HSBC India's Internet Banking.

  • Fraud protection
    With the new Security Device you have an extra layer of protection. You need your PIN number and your personal Security Device to log on.
  • Simple to use
    Just switch it on, enter your Security Device PIN and it'll give you a unique, onetime 4-6 digit security code each time. It is as simple as that.
  • Peace of mind
    Secure Device gives you greater peace of mind because you have this extra layer of security
  • Slim and portable
    The lean design of the device makes it easy to carry wherever you are travelling. You can take it with you and log on to your HSBC Internet Banking where you are.

   

How to upgrade your device

We are upgrading the existing Internet Banking Security Device in a phased manner from March 2013.

We will send you the new Security Device at your correspondence address registered with the Bank with instructions on how to activate and use the new Security Device.

To ensure that the new Security Device reaches you, we request you to update your correspondence address registered with the Bank. You can update your correspondence address by visiting the nearest HSBC branch with valid proof of address

Upgrading your security device - Ensure your device reaches you in time for migration to the new Security Device, Update you mailing address so that your new Security Device reaches you on time for activation.

Please DO NOT dispose your old Security Device until you have received and are able to logon using the same.

  

Activating your new device

If you are currently using the old model security device  from HSBC India and have received the new device, please activate your new security device immediately by following these simple steps:

  1. Turn-on your new security device and set-up your first PIN
  2. Logon to HSBC Internet Banking using your old security device. Click the Activate Now button when you have successfully logon.
  3. Enter the 10 digits serial number of your new security device found at bottom left of the back side of your new device
  4. Generate a security code using your new security device and enter it on the Internet Banking screen
  5. Generate a security code using your old security device, and enter in on the Internet Banking screen.

You are only able to use your existing device until 31 December 2013. Effective 1 January 2014, you will be required to log on to your HSBC Internet Banking with the new Security Device. To avoid any disruption to your Internet Banking service, we encourage you to upgrade to the new device as soon as you receive the new Security Device from HSBC India.

  

How to use your new device

Turning on the device

Press and hold the green button for 2 seconds to turn on the device.

Then enter your 4-6 digits PIN on your device.

Generating a Security Code for logon

When you have entered the correct device PIN, press green button to generate security code.

6 digits Security Code will be displayed on your device screen.

Enter the 6 digits Security Code to your Internet Banking screen.

Generating a Transaction Signing Code for 3rd party transfers

  1. When you have entered the correct device PIN, press yellow button. 
  2. Enter the last 8 digits of your "Beneficiary account number" using the keypad. Use the green button to delete wrong input.
  3. Press yellow button and 6 digits transaction signing code will appear for input to your Internet Banking screen. 

Generating a Re-authentication Code

When you have entered the correct device PIN press the 3 button to generate re-authentication code.

6 digits Re-authentication Code will be displayed on your device screen.

Enter the 6 digits Re-authentication Code to your Internet Banking screen.

Need Help?

Visit our contact page to speak to us over the phone, email or online enquiry

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