Note: - During 2013, we had sent new Security Device tokens with enhanced security features to our Internet Banking customers and requested them to activate the new tokens. If you have not yet activated your new security device token, we urge you to do the needful at the earliest and enjoy uninterrupted Internet Banking services.
If you have not received or are unable to trace your new Security device token, or if you need assistance to activate the same, please contact us.
We are delighted to introduce a new Security Device for Internet Banking. The new Security Device, together with the enhanced new generation Security Code, brings to you a new level of convenient and efficient online banking services. Also, the lean design of the device makes it easy to carry wherever you are travelling
We really hope you enjoy banking online with HSBC India's Internet Banking.
We are upgrading the existing Internet Banking Security Device in a phased manner from March 2013.
We will send you the new Security Device at your correspondence address registered with the Bank with instructions on how to activate and use the new Security Device.
To ensure that the new Security Device reaches you, we request you to update your correspondence address registered with the Bank. You can update your correspondence address by visiting the nearest HSBC branch with valid proof of address
Upgrading your security device - Ensure your device reaches you in time for migration to the new Security Device, Update you mailing address so that your new Security Device reaches you on time for activation.
Please DO NOT dispose your old Security Device until you have received and are able to logon using the same.
If you are currently using the old model security device from HSBC India and have received the new device, please activate your new security device immediately by following these simple steps:
You are only able to use your existing device until 31 December 2013. Effective 1 January 2014, you will be required to log on to your HSBC Internet Banking with the new Security Device. To avoid any disruption to your Internet Banking service, we encourage you to upgrade to the new device as soon as you receive the new Security Device from HSBC India.
Press and hold the green button for 2 seconds to turn on the device.
Then enter your 4-6 digits PIN on your device.
When you have entered the correct device PIN, press green button to generate security code.
6 digits Security Code will be displayed on your device screen.
Enter the 6 digits Security Code to your Internet Banking screen.
When you have entered the correct device PIN press the 3 button to generate re-authentication code.
6 digits Re-authentication Code will be displayed on your device screen.
Enter the 6 digits Re-authentication Code to your Internet Banking screen.
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