At HSBC, we want to make sure that you get only the best of service from us - service which you, our valued customer, deserves.
If at any stage, you feel that our service levels are not up to your expectations, here is what you can do:
Please contact the Compliance Officer of HSBC:
Name: Mr. Parnil Bector
Email: complaints.india@hsbc.co.in
Phone number: +91 80 - 71898015 / +91 40 - 61268015
You may also approach the Chief Executive Officer of HSBC:
Name: Mr. Hitendra Dave
Email: ceosoffice@hsbc.co.in
Phone number: +91 80 - 71898015 / +91 40 - 61268015
If you are not satisfied with the resolution which you receive, you may contact the concerned Stock Exchange / Depository below.
| Regulatory /Stock Exchange /Depository | Web address |
Contact number |
Email |
|---|---|---|---|
| Bombay Stock Exchange |
https://www.bseindia.com/ |
91-22-22721233 / 91-22-22721234 | bsehelp@bseindia.com |
| National Stock Exchange of India |
https://www.nseindia.com/ |
91-22-26598100 / 66418100 | nseiscmum@nse.co.in |
| Central Depository Services Limited |
https://www.cdslindia.com/ |
91-22-23023333 | complaints@cdslindia.com |
| Securities & Exchange Board of India | https://www.sebi.gov.in/ | 1800 266 7575 | sebi@sebi.gov.in |
| National Securities Depository Limited |
https://www.nsdl.co.in/ |
1800 1020 990 / 1800 224 430 | relations@nsdl.co.in |
| Regulatory /Stock Exchange /Depository |
Bombay Stock Exchange |
|---|---|
| Web address |
https://www.bseindia.com/ |
| Contact number |
91-22-22721233 / 91-22-22721234 |
| Email |
bsehelp@bseindia.com |
| Regulatory /Stock Exchange /Depository |
National Stock Exchange of India |
| Web address |
https://www.nseindia.com/ |
| Contact number |
91-22-26598100 / 66418100 |
| Email |
nseiscmum@nse.co.in |
| Regulatory /Stock Exchange /Depository |
Central Depository Services Limited |
| Web address |
https://www.cdslindia.com/ |
| Contact number |
91-22-23023333 |
| Email |
complaints@cdslindia.com |
| Regulatory /Stock Exchange /Depository | Securities & Exchange Board of India |
| Web address |
https://www.sebi.gov.in/ |
| Contact number |
1800 266 7575 |
| Email |
sebi@sebi.gov.in |
| Regulatory /Stock Exchange /Depository |
National Securities Depository Limited |
| Web address |
https://www.nsdl.co.in/ |
| Contact number |
1800 1020 990 / 1800 224 430 |
| Email |
relations@nsdl.co.in |
Details of SEBI / NSDL Grievance Redressal mechanism
- Investor Complaint / Grievances
Investor can lodge complaint / grievance against the Depository / DP in the following ways:
Electronic mode- SCORES (a web based centralized grievance redressal system of SEBI)
- Respective Depository's web portal dedicated for the filing of compliant
- Email to relations@nsdl.co.in of Depository
The complaints/ grievances lodged directly with the Depository shall be resolved within 30 days
- Investor Grievance Redressal Committee of Depository
If no amicable resolution is arrived, then the Investor has the option to refer the complaint/ grievance to the Grievance Redressal Committee (GRC) of the Depository. Upon receipt of reference, the GRC will endeavor to resolve the complaint/ grievance by hearing the parties, and examining the necessary information and documents. - Arbitration proceedings
The Investor may also avail the arbitration mechanism set out in the Byelaws and Business Rules/Operating Instructions of the Depository in relation to any grievance, or dispute relating to depository services. The arbitration reference shall be concluded by way of issue of an arbitral award within 4 months from the date of appointment of arbitrator(s).
For any queries, feedback or assistance, please contact Securities and Exchange Board of India Office on toll-free helpline at 1800 266 7575.
Related Link(s): www.sebi.gov.in