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Grievance Redressal Mechanism - Demat Accounts

At HSBC, we want to make sure that you get only the best of service from us - service which you, our valued customer, deserves.

If at any stage, you feel that our service levels are not up to your expectations, here is what you can do:

Contacts for Regulatory /Stock Exchange /Depository

Regulatory /Stock Exchange /Depository Web address
Contact number
Email
Bombay Stock Exchange
https://www.bseindia.com/
91-22-22721233 / 91-22-22721234 bsehelp@bseindia.com
National Stock Exchange of India
https://www.nseindia.com/
91-22-26598100 / 66418100 nseiscmum@nse.co.in
Central Depository Services Limited
https://www.cdslindia.com/
91-22-23023333 complaints@cdslindia.com
Securities & Exchange Board of India https://www.sebi.gov.in/ 1800 266 7575 sebi@sebi.gov.in
National Securities Depository Limited
https://www.nsdl.co.in/
1800 1020 990 / 1800 224 430 relations@nsdl.co.in

Contacts for Regulatory /Stock Exchange /Depository

Regulatory /Stock Exchange /Depository Bombay Stock Exchange
Web address
https://www.bseindia.com/
Contact number
91-22-22721233 / 91-22-22721234
Email
bsehelp@bseindia.com
Regulatory /Stock Exchange /Depository National Stock Exchange of India
Web address
https://www.nseindia.com/
Contact number
91-22-26598100 / 66418100
Email
nseiscmum@nse.co.in
Regulatory /Stock Exchange /Depository Central Depository Services Limited
Web address
https://www.cdslindia.com/
Contact number
91-22-23023333
Email
complaints@cdslindia.com
Regulatory /Stock Exchange /Depository Securities & Exchange Board of India
Web address
https://www.sebi.gov.in/
Contact number
1800 266 7575
Email
sebi@sebi.gov.in
Regulatory /Stock Exchange /Depository National Securities Depository Limited
Web address
https://www.nsdl.co.in/
Contact number
1800 1020 990 / 1800 224 430
Email
relations@nsdl.co.in

Details of SEBI / NSDL Grievance Redressal mechanism

  1. Investor Complaint / Grievances
    Investor can lodge complaint / grievance against the Depository / DP in the following ways:
    Electronic mode
  2. Investor Grievance Redressal Committee of Depository
    If no amicable resolution is arrived, then the Investor has the option to refer the complaint/ grievance to the Grievance Redressal Committee (GRC) of the Depository. Upon receipt of reference, the GRC will endeavor to resolve the complaint/ grievance by hearing the parties, and examining the necessary information and documents.
  3. Arbitration proceedings
    The Investor may also avail the arbitration mechanism set out in the Byelaws and Business Rules/Operating Instructions of the Depository in relation to any grievance, or dispute relating to depository services. The arbitration reference shall be concluded by way of issue of an arbitral award within 4 months from the date of appointment of arbitrator(s). 

    For any queries, feedback or assistance, please contact Securities and Exchange Board of India Office on toll-free helpline at 1800 266 7575.
    Related Link(s): www.sebi.gov.in

Monthly complaints disclosure (October 2022)

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