Start using SimplyPay
Send and receive money from family and friends using UPI. Securely link your online accounts and bank on the move.
How to send money
Step-by-step guides on how to send money on SimplyPay.
How to send money to a contact
- Select 'Pay to mobile'
- Select the person you want to pay from the contact list
- Select 'Pay'
- Enter the amount, and add a note if you wish
- Choose the account to debit and select 'Pay'
- Enter your UPI PIN to confirm
How to send money to a UPI ID or UPI number
- Select 'Pay to UPI ID'
- Enter the UP ID or UPI number for the person you want to pay
- Select 'Continue'
- Check it's the right person, then select 'Pay'
- Enter the amount, and add a note if you wish
- Choose the account to debit and select 'Pay'
- Enter your UPI PIN to confirm
How to send money to a bank account
- Select 'Bank transfer'
- Enter the account number, IFSC code and recipient name. If it's someone you've paid recently, just select the previous transfer
- Select 'Continue'
- Enter the amount, and add a note if you wish
- Choose the account to debit and select 'Pay'
- Enter your UPI PIN to confirm
How to transfer money between your accounts
- Select 'Self transfer'
- Choose which of your bank accounts you want to send from and send. You can add them if they're not listed
- Select 'Continue'
- Enter the amount, and add a note if you wish
- Choose the account to debit and select 'Pay'
- Enter your UPI PIN to confirm
Scan and pay using UPI
- Select Scan and Pay
- Scan the QR code
- Choose the account to debit, add a note if you wish, and select 'Pay'
- Enter your UPI PIN to confirm
| How to make and accept requests |
| Step-by-step guides on how to how to make and accept requests on SimplyPay. |
How to send money to a contact
- Select 'Pay to mobile'
- Select the person you want to pay from the contact list
- Select 'Pay'
- Enter the amount, and add a note if you wish
- Choose the account to debit and select 'Pay'
- Enter your UPI PIN to confirm
How to cancel a money request
- Select the person from the Requests section
- Select 'Cancel request'
- Select 'Cancel'
- If you change your mind, open the cancelled request and select 'Resend request'
How to accept a request using UPI
- Log on to the HSBC SimplyPay app when you get a notification
- Select ‘Request’ from the ‘People and business’ section on the homepage
- Accept or decline the request. You can also block the requester to stop any further requests
- Once you accept the request, please confirm the debiting account from the drop down menu and select 'Continue'
- Verify your details and confirm
- You'll get an acknowledgement when your payment is complete
| How to pay bills and withdraw money |
Step-by-step guides on how to pay bills and withdraw money on SimplyPay.
How to pay your electricity bill
- Scroll down to the Bill payments section
- Select electricity bill
- Select your supplier or, if you've already linked it, your account
- To link your account, enter your consumer number and select 'Link account'
- View your bill and select 'Pay'
- Choose the account to debit, add a note if you wish, and select 'Pay'
- Enter your UPI PIN to confirm
How to set up a one-time mandate
- Select UPI mandates from main menu
- Select the option Create one time UPI mandate
- Enter the UPI ID or number of the beneficiary
- Fill in the details and select Create mandate
How to withdraw money from an ATM
- Visit any UPI-ATM enabled cash machine.
- Select 'Cardless cash withdrawal through QR code' on the ATM
- Select 'Scan & Pay' in SimplyPay to scan the QR code
- Proceed with the transaction
Frequently asked questions
Download the SimplyPay app
You're just a few taps away from easy mobile payments.
On a desktop computer? Scan the QR code with your mobile device.
You're just a few taps away from easy mobile payments.
On a mobile device? Select 'Download now'.
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