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Bill Payment FAQs

Common questions for HSBC bill payments

Bill Payment

How does the Bill Payment System work?

With our bill payment facility, you can register and make online payments towards a host of billers from your designated HSBC Savings Account or Credit Card, through Personal Internet Banking (PIB), after you have enrolled them under the bill payment service.

Am I eligible to register for the Bill Payment System?

Any customer who is registered for Internet Banking can register for the Bill Payment System as explained in the below question 'How do I register for a biller?'.

Which billers can I make a payment to?

You can select any biller available from 11 biller categories (Prepaid & Post-paid Mobile, DTH, Water, Gas, Electricity, Broadband, Landline, Insurance, Mutual Fund & Credit cards) under the ‘Add Biller’ section on Personal Internet Banking (PIB).

How do I register for a biller?

You need to add each biller to 'Your biller' list on PIB before you can begin making bill payments. Please click on the 'Pay Bills' option and then 'Add Biller' option in to register for billers. You will need to provide your consumer reference number when you register.

What is a Consumer Reference Number?

A Consumer Reference Number/Customer ID/Subscription ID is the unique identification number assigned to you by each biller/payee, which would appear on the bill received by you. For example, with MTNL your telephone details would be your Consumer Reference Number. During the registration process, you should keep your current bills handy as the Consumer Reference Number is required while registering the billers.

How long does it take to process the application and activate the billers that I register for?

Your requests for registration are shared with respective billers for validation. The time required to activate varies with each biller.

How do I know that my registration request for a biller has been processed?

You will receive an email on your registered email ID and SMS on your registered mobile number confirming the registration of your biller/s. Please begin paying your bills only after receipt of such confirmation.

How do I know if my online bill payment has been made?

You will get an SMS & email alert on your registered mobile number & email address once the payment has been processed. Please ensure your mobile number and email address are updated with us.

Are there any fees for bill payment?

No, we do not charge any fees for this service.

What is the view and pay functionality?

You will be able view your bill details before making payment to biller. Please note, this functionality is only available for billers who present the bills e.g. electricity, water and gas.

If I have moved the mobile service provider for my mobile bill under the Mobile Number Portability option, will my existing biller registration for the mobile bill payment continue to remain the same?

In case you have changed your mobile network service provider of your registered mobile number on the bill pay system, (through the Mobile number portability 'MNP' option or otherwise), you will need to de-register and then re-register the new mobile network service provider through the 'Add Biller' option on Personal Internet banking.

Can I set recurring online bill payments?

Setting up a new SI (Standing Instruction) for your added billers will be available from Q2’2020. However, your existing SIs will continue to get processed.

Can I cancel already set recurring payment (auto bill pay)?

You can de-register a standing instruction (SI) through by reaching out to HSBC PhoneBanking. This will ensure no further bills are processed for the biller. However, if you have already made a payment using one-time payment option in personal internet banking, you will have to get in touch with the biller directly to check if the biller supports cancellation of payment.

How do I contact HSBC for any queries or additional information on bill payment service?

If you are looking for information about our products or services or have other queries, please refer to our comprehensive FAQs. In case you’re still unable to find the answer, you can connect with a representative by selecting the Live Chat tab on our website Live Chat can provide general information on the products and services, but for information related to your accounts, please call HSBC PhoneBanking.

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Terms and conditions

This is brought to you by The Hongkong and Shanghai Banking Corporation Limited, India (HSBC). These FAQs are for the general information of the customers and should not be construed as any advise for availing any products / services. Customers before investing in any of the products are required to check with their financial adviser before investing or availing of any products / services. HSBC, India shall not be liable for any loss or damage arising out of any investments based on these FAQs. These FAQs are subject to regulatory changes from time to time and there may be a time lag/delay in updation of the same online.

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