Bill Payment

How does Bill Payment work?

With Bill Payment facility, you can register and make online payments towards a set of billers / vendors from your designated HSBC Account or Credit Card, through Internet Banking, after you have enrolled them under the Bill Payment service. You can also setup recurring payments to certain billers in advance for a specific day and value, and they will be automatically processed on the scheduled dates and sent to your billers.

Am I eligible to register for Bill Payment?

Any customer who is registered for Internet Banking can register for the Bill Payment facility as explained in the question “How do I register for a biller?” below.

Which billers can I make a payment to?

You can select from the list of billers available through the Bill Payments service for your respective city under the ‘Add Biller’ section on Online banking.

How do I register for a biller?

You need to add each biller to your personal biller list on Internet Banking before you can begin making bill payments. Please click on the Pay Bills option and then ‘Add Biller’ option in to register for billers. You will need to provide your consumer reference number with the billers when you register. You can also register your billers by calling our Phone Banking service.

What is a Consumer Reference Number?

A Consumer Reference Number is the unique identification number assigned to you by each Biller/Payee, which would appear on the bill received by you. For example, with MTNL your telephone number would be you Consumer Reference Number. During the registration process, you should keep your current bills handy as the Consumer Reference Number will need when you register the billers.

How long will take to process the application and activate the billers that I register for?

Your requests for registration of billers are sent to the respective billers for validation. Please select your city and Biller from the Biller List to view the indicative time required by the billers to complete the registration process. The time required to activate the biller for your account varies with each biller.

How do I know that my registration request for a biller has been processed?

You will receive an email (on the email address provided by you at the time of registration) and SMS confirming the registration of your biller/s. Please begin paying your bills only after receipt of such confirmation.

If I have moved the mobile service provider for my mobile bill under the Mobile number Portability option, will my biller registration continue to remain the same?

In case you have changed your mobile network service provider of your registered mobile number on HSBC Bill Pay Services, (through the Mobile number portability 'MNP' option or otherwise), you will need to de-register the biller by making a pin verified call at the HSBC Phone Banking or sending a secured message through HSBC on-line banking or visiting your nearest branch and giving a written request. Once it is de-registered after 3 days, you will have to register the new mobile network service provider through the 'Add Biller' option on Personal Internet baking.

What is Auto pay biller?

With Auto Bill Payment Service, you can, not only be free from standing in long queues but also be free from having to track bill payment due dates. You need to register for Auto Bill Payment Service and issue payment instructions once, and the bill will be paid automatically when generated. Registering for this service is easy and free of charges.

Can I convert my existing Online biller to Auto pay biller? And how?

You can convert your existing online biller to auto pay biller by sending a secured message through Personal internet banking or calling our Phone banking services.

What will happen to bill payments that I have scheduled from my online Bill payment option if I choose to convert my biller from online biller to Auto pay biller?

Before you give a request to convert a biller, you need to check that all your impending payments to the billers are made, as you will have to delete all existing scheduled payments to the biller. Once your conversion request is received by the bank, any scheduled payments which are due on this biller for online bill payment will not be processed.

Once I give my conversion request from when will my payments get processed on the auto bill payment platform?

If the new bill is uploaded after migration is successful, it will be processed via auto bill pay platform.
If there is a bill uploaded and is pending for payment, you will need to make alternate arrangements to make the payment for that bill. If there is any scheduled transfer for the biller when we receive your conversion request, the particular payment transaction will be rejected.
Once the biller has been successfully converted from online biller to auto pay biller, all subsequent payments will be processed as auto debit to your designated credit card / bank account based on your request. Any payments made or scheduled through the online bill pay facility subsequently will be deleted / rejected.
All Auto bill pay request would be debited from your authorized account/ credit card at least 6 working days prior to actual bill due date

Can I convert my biller from Auto pay biller to online biller?

If you want to convert a biller from auto payment to online biller payment, you need to de-register from auto payment by calling our Phone Banking service or sending a secured message through Personal Internet Banking or submitting a written request at any branch. Once you receive a confirmation that the auto payment biller is deleted, you can login to Personal Internet Banking as add the biller under the ‘Add biller’ option. New biller registration / addition timelines will be applicable.

How do I contact HSBC for any queries or service requests?

All account holders

The email address '' is no longer in use. If you are looking for information about our products or services or have other queries, please refer to our comprehensive FAQs. In case you’re still unable to find the answer to your question, you can talk to a representative by selecting the Live Chat tab on this page. Live Chat can provide general information on the products and services, but for information related to your accounts, please call HSBC Phone Banking.

There are three easy ways to raise a service request with us:

  1. Log on to Personal Internet Banking and send us a secured email. Click here if you have already registered for internet Banking. If you wish to register, please click here
  2. Call HSBC Phone Banking : Our Phone Banking executives can process the following requests only when you verify your Phone Banking Pin (subject to certain conditions). 
    1. Change in select demographic details such as mobile number, e-mail, mailing address.
    2. Request for select deliverables such as debit card, debit card Pin, credit card & credit card Pin.
    3. Maintenance requests such as placement of fixed deposit, change of maturity instructions, premature withdrawal of singly held deposits.
  3. Visit your nearest HSBC India branch.

If you wish to register a complaint, please complete an online form

If your card has been lost or stolen or you suspect any fraudulent account activity or for any urgent matter, please contact HSBC Phone Banking.

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This is brought to you by The Hongkong and Shanghai Banking Corporation Limited, India (HSBC). These FAQs are for the general information of the customers and should not be construed as any advise for availing any products / services. Customers before investing in any of the products are required to check with their financial adviser before investing or availing of any products / services. HSBC, India shall not be liable for any loss or damage arising out of any investments based on these FAQs. These FAQs are subject to regulatory changes from time to time and there may be a time lag/delay in updation of the same online.