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Grievance Redressal Mechanism - Non Demat Accounts

At HSBC, we want to make sure that you get only the very best of service from us - service which you, our valued customer, deserves. For any service requests or queries, you can approach your nearest Branch or Contact Centre.

If at any stage, you feel that our service levels are not upto your expectations, here is what you can do:

Nodal officer Escalation contacts

Region Regional Nodal Officer Address
Andhra Pradesh Ms. Soumya P Rajam

The Hongkong and Shanghai Banking Corporation Limited

6-3-1107 & 1108, Raj Bhavan Road, Somajiguda, Hyderabad - 500082

Chandigarh Mr. Vivek Pal

The Hongkong and Shanghai Banking Corporation Limited

SCO 1, Sector 9-D, Chandigarh - 160017

Delhi / Haryana / Uttar Pradesh Mr. Sandeep Kumar Sharma

The Hongkong and Shanghai Banking Corporation Limited

Birla Towers, 25 Barakhamba Road, New Delhi - 110001

Gujarat Mr. Rohit Moza

The Hongkong and Shanghai Banking Corporation Limited

Mardia Plaza, C G Road Ahmedabad - 380006

Karnataka Mr. T M Prakash

The Hongkong and Shanghai Banking Corporation Limited

No - 7, M.G.Road Banglore Karnataka - 560001

Kerala Ms. Suneeta Sudhakaramenon

The Hongkong and Shanghai Banking Corporation Limited

Pulikkal Estates. M G Road, (Near Medical Trust Hospital), Kochi - 682016

Maharashtra Mr. Arijit Chakraborti

The Hongkong and Shanghai Banking Corporation Limited

46B, Asha Mahal, Dr G Deshmukh Marg, Mumbai - 400026

Rajasthan Mr. Ashish Misra

The Hongkong and Shanghai Banking Corporation Limited

61-A, Sardar Patel Marg, C-Scheme, Jaipur - 302001

Tamil Nadu Mr. Santosh Anand

The Hongkong and Shanghai Banking Corporation Limited

Rajalakshmi, No 5 & 7 Cathedral Road, Chennai - 600086

West Bengal

Ms. Sheetal Mundle

The Hongkong and Shanghai Banking Corporation Limited

31, BBD BAG, Dalhousie Branch, Kolkata - 700001

Nodal officer Escalation contacts

Region Andhra Pradesh
Regional Nodal Officer Ms. Soumya P Rajam
Address

The Hongkong and Shanghai Banking Corporation Limited

6-3-1107 & 1108, Raj Bhavan Road, Somajiguda, Hyderabad - 500082

Region Chandigarh
Regional Nodal Officer Mr. Vivek Pal
Address

The Hongkong and Shanghai Banking Corporation Limited

SCO 1, Sector 9-D, Chandigarh - 160017

Region Delhi / Haryana / Uttar Pradesh
Regional Nodal Officer Mr. Sandeep Kumar Sharma
Address

The Hongkong and Shanghai Banking Corporation Limited

Birla Towers, 25 Barakhamba Road, New Delhi - 110001

Region Gujarat
Regional Nodal Officer Mr. Rohit Moza
Address

The Hongkong and Shanghai Banking Corporation Limited

Mardia Plaza, C G Road Ahmedabad - 380006

Region Karnataka
Regional Nodal Officer Mr. T M Prakash
Address

The Hongkong and Shanghai Banking Corporation Limited

No - 7, M.G.Road Banglore Karnataka - 560001

Region Kerala
Regional Nodal Officer Ms. Suneeta Sudhakaramenon
Address

The Hongkong and Shanghai Banking Corporation Limited

Pulikkal Estates. M G Road, (Near Medical Trust Hospital), Kochi - 682016

Region Maharashtra
Regional Nodal Officer Mr. Arijit Chakraborti
Address

The Hongkong and Shanghai Banking Corporation Limited

46B, Asha Mahal, Dr G Deshmukh Marg, Mumbai - 400026

Region Rajasthan
Regional Nodal Officer Mr. Ashish Misra
Address

The Hongkong and Shanghai Banking Corporation Limited

61-A, Sardar Patel Marg, C-Scheme, Jaipur - 302001

Region Tamil Nadu
Regional Nodal Officer Mr. Santosh Anand
Address

The Hongkong and Shanghai Banking Corporation Limited

Rajalakshmi, No 5 & 7 Cathedral Road, Chennai - 600086

Region West Bengal
Regional Nodal Officer

Ms. Sheetal Mundle

Address

The Hongkong and Shanghai Banking Corporation Limited

31, BBD BAG, Dalhousie Branch, Kolkata - 700001

OR

 

Call the Nodal Officer

Call the Nodal Officer Team between 09:30 AM to 06:00 PM, Monday to Friday on contact number: 040-61268015 / 080-71898015. Fax number: +91-022-66476011 and +91-022-49146011

 

OR

 

Write to Code Compliance Officer

Code Compliance Officer for Business Banking

Code Compliance Officer for Credit Cards and Personal Loan

Code Compliance Officer for Mortgages

Code Compliance Officer for Branch

Code Compliance Officer for Business Banking

Code Compliance Officer
Address
Email ID
Mrs. Leena R Shinde
The Hongkong and Shanghai Banking Corporation Limited
52/60 Mahatma Gandhi Road Fort, Mumbai - 400001 India 
leena.r.shinde@hsbc.co.in

Code Compliance Officer for Business Banking

Code Compliance Officer
Mrs. Leena R Shinde
Address
The Hongkong and Shanghai Banking Corporation Limited
52/60 Mahatma Gandhi Road Fort, Mumbai - 400001 India 
Email ID
leena.r.shinde@hsbc.co.in

Code Compliance Officer for Credit Cards and Personal Loan

Code Compliance Officer
Address
Email ID
Mr. Deepak Sarup
The Hongkong and Shanghai Banking Corporation Limited
NESCO - IT Park Bldg 3, 9th Flr, Nesco Complex, Western Express Highway, Goregaon (East), Mumbai - 400063
Deepaksarup@hsbc.co.in

Code Compliance Officer for Credit Cards and Personal Loan

Code Compliance Officer
Mr. Deepak Sarup
Address
The Hongkong and Shanghai Banking Corporation Limited
NESCO - IT Park Bldg 3, 9th Flr, Nesco Complex, Western Express Highway, Goregaon (East), Mumbai - 400063
Email ID
Deepaksarup@hsbc.co.in

Code Compliance Officer for Mortgages

Code Compliance Officer
Address
Email ID
Mr. Tarun Kapur
The Hongkong and Shanghai Banking Corporation Limited
NESCO - IT Park Bldg 3, 9th Flr, Nesco Complex, Western Express Highway, Goregaon (East), Mumbai - 400063
tarun.kapur@hsbc.co.in

Code Compliance Officer for Mortgages

Code Compliance Officer
Mr. Tarun Kapur
Address
The Hongkong and Shanghai Banking Corporation Limited
NESCO - IT Park Bldg 3, 9th Flr, Nesco Complex, Western Express Highway, Goregaon (East), Mumbai - 400063
Email ID
tarun.kapur@hsbc.co.in

Code Compliance Officer for Branch

(a) Mumbai Main Office, Peddar Road, Juhu, Pune and Prabhadevi contact details
Code Compliance Officer 
Address
Email ID 
Mr. Sarish Menon

The Hongkong and Shanghai Banking Corporation Limited

52/60 M G Road, Fort, Mumbai 400001

sarishmenon@hsbc.co.in

(a) Mumbai Main Office, Peddar Road, Juhu, Pune and Prabhadevi contact details
Code Compliance Officer  
Mr. Sarish Menon
Address

The Hongkong and Shanghai Banking Corporation Limited

52/60 M G Road, Fort, Mumbai 400001

Email ID 

sarishmenon@hsbc.co.in

(b) Bandra, Borivali, Andheri, Chembur, Powai and Ahmedabad contact details
Code Compliance Officer
Address 
Email ID 
Mr. Shubham Golash

The Hongkong and Shanghai Banking Corporation Limited
HSBC Centre, Dr Ambedkar Road, Bandra (West), Mumbai 400050

shubhamgolash@hsbc.co.in
(b) Bandra, Borivali, Andheri, Chembur, Powai and Ahmedabad contact details
Code Compliance Officer
Mr. Shubham Golash
Address 

The Hongkong and Shanghai Banking Corporation Limited
HSBC Centre, Dr Ambedkar Road, Bandra (West), Mumbai 400050

Email ID 
shubhamgolash@hsbc.co.in
(c) Bangalore, Jayanagar, Kochi , Chennai, Hyderabad and Coimbatore contact details
Code Compliance Officer
Address 
Email ID 
Mr. Rajeev P B
The Hongkong and Shanghai Banking Corporation Limited
No. 7, M G Road, Bangalore - 560001

rajeevpb@hsbc.co.in
(c) Bangalore, Jayanagar, Kochi , Chennai, Hyderabad and Coimbatore contact details
Code Compliance Officer
Mr. Rajeev P B
Address  
The Hongkong and Shanghai Banking Corporation Limited
No. 7, M G Road, Bangalore - 560001

Email ID  
rajeevpb@hsbc.co.in
(d) Dalhousie, Gariahat contact details
Code Compliance Officer
Address
Email ID 
Ms. Ruma Bhadra
The Hongkong and Shanghai Banking Corporation Limited
Dalhousie Square, 31 BBD Bagh, Kolkata 700001

rumabhadra@hsbc.co.in

(d) Dalhousie, Gariahat contact details
Code Compliance Officer
Ms. Ruma Bhadra
Address
The Hongkong and Shanghai Banking Corporation Limited
Dalhousie Square, 31 BBD Bagh, Kolkata 700001

Email ID 

rumabhadra@hsbc.co.in

(e) New Delhi, Greater Kailash, Noida, South Extension, Gurgaon, Chandigarh and Jaipur contact details
Code Compliance Officer
Address 
Email ID 
Mr. Praveen Chandna
The Hongkong and Shanghai Banking Corporation Limited
Birla Tower, 25 Barakhamba Road, New Delhi 110001

praveenchandna@hsbc.co.in

(e) New Delhi, Greater Kailash, Noida, South Extension, Gurgaon, Chandigarh and Jaipur contact details
Code Compliance Officer
Mr. Praveen Chandna
Address 
The Hongkong and Shanghai Banking Corporation Limited
Birla Tower, 25 Barakhamba Road, New Delhi 110001

Email ID 

praveenchandna@hsbc.co.in

OR

Please quote the complaint reference number provided by the Customer Service officer in case you wish to correspond further on the same issue.

If you do not receive a response within 10 days from the channels under L-2, or, if you are not satisfied with the response received, please click below for the next level of escalation.

Escalation to Banking Ombudsman

In the event that you do not receive any response within one month from the date the Bank first received your representation, or if you are dissatisfied with the response given by the Bank, you may write to the Banking Ombudsman, a statutory body appointed by the Reserve Bank of India under its Banking Ombudsman Scheme 2006, to look into the provision of satisfactory service by banks. Brief details of the scheme are as follows:

The Reserve Bank of India has appointed an Ombudsman, who can be approached for redressing customer grievances if they have not already been redressed by HSBC. The salient features of the Scheme are as follows, and the following conditions will apply before the Ombudsman can be approached: 

The complainant, before making a complaint to the Ombudsman, had made a written representation to HSBC, and the Bank had either rejected the complaint, or the complainant had not received a reply within a period of one month after the complaint was received by the Bank, or the complainant was not satisfied with the reply given by the Bank

  • The complaint is made not later than one year after the complainant has received HSBC's reply to his / her representation or, where no reply is received, not later than one year and one month after the date of the representation to HSBC
  • The complaint has not been settled by the Ombudsman in any previous proceedings
  • The complaint is not the subject matter of proceedings before any court, tribunal, arbitrator or any other forum
  • The complaint is not frivolous or vexatious in nature
  • The complaint is made before the expiry of the period of limitation prescribed under the Indian Limitation Act, 1963 for such claims

If you have any issue, which you wish to take up at this forum, please contact your Branch who will advise you in this regard. To obtain details of the scheme and the address and area of operation of Banking Ombudsman, follow the below link Banking Ombudsman Scheme 2006 & Address and area of operation of Banking Ombudsman.

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