Grievance Redressal Mechanism - Non Demat Accounts
At HSBC, we want to make sure that you get only the very best of service from us - service which you, our valued customer, deserves. For any service requests or queries, you can approach your nearest Branch or Contact Centre.
If at any stage, you feel that our service levels are not up to your expectations, please register your complaint at any of the following access channel.
Grievance Escalation and Redressal Procedure
Second level escalation
Escalation to RBI ombudsman
In the event that you do not receive any response within one month from the date the bank first received your representation, or if you are dissatisfied with the response given by the bank, you may write to the ombudsman appointed by the Reserve Bank of India under The RBI – Integrated Ombudsman Scheme 2026, to look into the provision of satisfactory service by banks.
The salient features of the scheme are also available in English, Hindi and regional languages in all our offices and branches. A copy of the scheme may be provided to customers for reference upon request.
How to file a complaint
- Online: on RBI's complaint management portal
- By post: send the form specified in Annexure ‘A’ in the Scheme to Centralized Receipt and Processing Centre, 4th Floor, Reserve Bank of India, Sector -17, Central Vista, Chandigarh - 160017
- By email: send full details to crpc@rbi.org.in
Help and support
Complainants may also contact the RBI Contact Centre for help.
- Toll-free IVRS: 14448, available 24/7 for information
- Contact centre: Monday to Saturday (excluding national holidays), 8:00 am to 10:00 pm
Languages supported: English, Hindi, and 10 regional languages.