ATMs
What is an Automated Teller Machine?
Automated Teller Machine is a computerised machine that provides a bank's customers the facility of accessing their accounts for withdrawing cash and to carry out other financial transactions without the need of actually visiting a bank branch
What type of cards can be used at an ATM?
The ATM cards / Debit cards, Credit cards and prepaid cards (that permit cash withdrawal) can be used at ATMs for various transactions.
What are the services / facilities available at ATMs?
HSBC customers at HSBC ATMs and non-HSBC ATMs
- Cash Withdrawal
- Balance Enquiry
HSBC customers at HSBC ATMs
- Cash Withdrawal
- Balance Enquiry
- Transfer funds instantly within own account, own credit card or any third party account held within HSBC India
- Balance Enquiry
- Mini Statement
- Request for a new Cheque Book
- Request for Interim Statement
- Deposit Cash / Cheque in the ATM1
- Make Utility Bill Payment for billers registered through HSBC Internet Banking or HSBC Phone Banking2
How can one transact at an ATM?
What is a Personal Identification Number (PIN)?
Is there any minimum and maximum cash withdrawal limit per day?
Do banks levy any service charge for use of other bank ATMs?
What should be done in case during the cash withdrawal process, cash is not disbursed but the account gets debited for the account?
Can these cards be used at any bank ATM in the country/region?
Are the customers eligible for compensation for delay beyond 7 working days?
For any failure to re-credit the customer's account within 7 working days from the date of receipt of the complaint, the bank shall pay compensation of ₹100/-, per day, to the aggrieved customer. This compensation shall be credited to the customer's account automatically without any claim from the customer, on the same day when the bank affords the credit for the failed ATM transaction.
Providing credit within 7 working days would be applicable for domestic card transactions and not applicable for international card transactions.
In case the compensation is not credited as mandated, what recourse does the customer have?
For all such complaints customer may lodge a complaint with the local banking Ombudsman if the bank does not respond.
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Terms & Conditions
1 This facility requires separate registration. View details of registration
2 The services offered may vary from bank to bank, or may depend on the capacity of the machine to provide such services