Automated Teller Machine is a computerised machine that provides a bank's customers the facility of accessing their accounts for withdrawing cash and to carry out other financial transactions without the need of actually visiting a bank branch
The ATM cards / Debit cards, Credit cards and prepaid cards (that permit cash withdrawal) can be used at ATMs for various transactions.
For any failure to re-credit the customer's account within 7 working days from the date of receipt of the complaint, the bank shall pay compensation of ₹100/-, per day, to the aggrieved customer. This compensation shall be credited to the customer's account automatically without any claim from the customer, on the same day when the bank affords the credit for the failed ATM transaction.
Providing credit within 7 working days would be applicable for domestic card transactions and not applicable for international card transactions.
For all such complaints customer may lodge a complaint with the local banking Ombudsman if the bank does not respond.
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1 This facility requires separate registration. View details of registration
2 The services offered may vary from bank to bank, or may depend on the capacity of the machine to provide such services