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COVID-19 information and support

The unprecedented outbreak of the coronavirus has likely brought about some worry over your finances and investments. We're here to support you with guidance and resources you'll find useful during these uncertain times.

We're here to help

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Help and advice for mortgages, credit cards, loans, savings accounts and business customers.

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Find out how to stay safe online and guard against coronavirus scams.

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See what you can do through online and mobile banking without leaving home.

Help with loans, credit cards and business accounts


Learn about the next steps available if you took up financial relief for your HSBC credit cards.


Find out about the further support we are offering for loan payments and deferrals. 


Learn about the financial support we have in place for our business banking customers.

Resolution Framework 2.0: Financial support for personal and small business customers

We've introduced relief programmes designed to help customers facing financial difficulties during these challenging times.

In accordance with the RBI circular, we're offering these relief programmes to our customers:

  • Payment holiday - See more details for credit card payment holidays here and more information on payment holidays for loans and mortgages here.
  • Reduced payment plan: Find out more about how this can help you if you need help with your loans and mortgages here.

If you have any questions or you would like to apply for one of these programmes, please call us on 18001214722 or 18004191144. Lines are open Mondays to Saturdays, 9am to 6:30pm.

Refund of Interest on Interest and Penal Interest as per RBI Guidelines for the period of 1 March 2020 to 31 August 2020.

HSBC India has set up a process for implementing the RBI Circular dated 7 April 2021 advising all lending institutions to put in place a Board – approved policy to refund / adjust the ‘interest on interest' charged to the borrowers during the moratorium period, i.e. 1 March 2020 to 31 August 2020 in conformity with the judgement passed by the Hon'ble Supreme Court of India on 23 March 2021. In accordance with the said circular, HSBC India will refund / adjust the interest on interest and penal interest to eligible retail and wholesale banking borrowers. 

In case you have any queries as a retail banking customer, we encourage you to refer to these Frequently Asked Questions.

In case you have any queries as a Wholesale banking customer, please feel free to connect with your Relationship Manager.

We have also set up a dedicated grievance redressal mechanism in line with the requirements of this circular. Please click here to submit your feedback or complaint.

Featured help and support articles


Check the guides to help you move forward.


We know that you are worried about how to handle your finances during COVID-19. So we'd like you to know that you don't need to go to a branch to handle most of your daily banking needs.


Manage your finances at your fingertips.


As the situation evolved we have had to update our branch services and hours. View the latest information.

Further support and information

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WHO advice and up-to-date information on the coronavirus.

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Check out latest coronavirus news updated by MoHFW.

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Download the Aarogya Setu app and help India win this fight against COVID-19!

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