Important information

Temporary closure of The Hongkong and Shanghai Banking Corporation Limited Representative office based in Deira Branch

Dear Customer,

We are continuously monitoring the situation around COVID-19 and doing our best to extend the necessary support you may need through our office. Owing to the challenging situation, we write to inform you that our office will be temporarily closed from 4 April 2020 and until further notice.

During this time, NRI banking services will be available to you (Saturday to Thursday - 8am to 3pm.) You can reach us through:

Telephones Lines: +9714 3028575 / +9714 3028529

Email address:

If you wish to meet the staff for any urgent request, the NRI staff will be available on appointments (by writing or calling us) in the HSBC Bank Bur Dubai Branch address as below. 

HSBC BUR DUBAI Branch address

312/45, HSBC Bank Building, 

Al Suq Road,

Bur Dubai - Dubai

We urge you to bank online using HSBC India Personal Internet Banking and through the HSBC India Mobile Banking app which supports your regular banking transactions.

For any urgent assistance, you may also call our 24 hours dedicated toll free numbers - 8000 177 023 for Premier customers and 800 4393 for Advance customers. 

We thank you for your consideration and co-operation in these challenging times.


The Hongkong and Shanghai Banking Corporation Limited 

Representative Office, UAE

Contact center:

Due to the current situation, our Phone Banking services are operating at significantly reduced capacity and you might experience long wait times. Therefore, please call us only for emergency services. We urge you to use HSBC Personal Internet Banking and Mobile Banking for your regular banking requirements.

Restricted services through branches:

In view of the ongoing nationwide lockdown and to ensure the health and safety of our customers and employees, some of our branches will continue to remain closed till further notice. However, we will ensure continuity of banking services from other branches in the city. You can find a list of these branches and the services they provide here. We urge you to use HSBC Personal Internet and Mobile Banking for your regular banking requirements.  You may call HSBC Phonebanking for emergency services.  Your co-operation is highly appreciated.

IBA notice:

The Indian Banks' Association has asked everyone to use mobile and online banking channels for their regular banking transactions. We will continue to provide essential services at our branches. These essential services are updated in the Important Notices section on Please do not visit the branch to use these essential services unless it is absolutely necessary. We thank you for your consideration and co-operation in these challenging times.

Moratorium package for retail borrowers (Loan and Credit Card customers):

On account of the Covid-19 pandemic, RBI has announced a regulatory package to ease the burden of payment of instalments for loan customers. HSBC is fully supportive of these measures. Accordingly, we are offering this benefit to eligible retail customers whose credit card, mortgage or personal loan payments are falling due in March 2020, April 2020 & May 2020. 

Moratorium package for wholesale banking business borrowers:

HSBC India has a Board approved policy for implementing the recent announcement made by Reserve Bank of India (RBI) to provide Covid-19 relief measures to its eligible customers. For further details please click here.

Change in Cut off Timings for Mutual Funds From 07 April 2020.

Temporary Change in cut-off timings for Mutual Fund Transactions

As per directions from Securities and Exchange Board of India (SEBI), Asset Management Companies have revised the cut-off timings for transactions in Mutual Fund schemes for a temporary period from 07 April 2020 to 17 April 2020 (both days inclusive).

Accordingly, the cut-off timings to transact in Mutual Funds via HSBC Bank branches and online mode stand revised as below.

In Respect of Subscriptions / Purchases:

  • For Liquid and Overnight Funds – 11am
  • For other than Liquid and Overnight Funds – 12.00 p.m.

In Respect of Redemptions:

  • For Liquid and Overnight Funds – 12.00 p.m.
  • For other than Liquid and Overnight Funds – 12.00 p.m.

In Respect of Switches:

  • For All Schemes – 12.00 p.m.

Related article

A family looking at the tablet happily at home; image used for HSBC How to do your everyday banking without going to the branch

We know that many of you are worried about how to handle your finances during Covid-19. So we'd like you to know that you don't need to go to a branch to handle most of your daily banking needs.