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Help and advice for mortgages, credit cards, loans, savings accounts and business customers.
Find out how to stay safe online and guard against coronavirus scams.
See what you can do through online and mobile banking without leaving home.
Help with loans, credit cards and business accounts
Learn about the next steps available if you took up financial relief for your HSBC credit cards.
Loan payments and deferrals
Find out about the further support we are offering for loan payments and deferrals.
In accordance with the RBI circular, we're offering these relief programmes to our customers:
- Payment holiday - See more details for credit card payment holidays here and more information on payment holidays for loans and mortgages here.
- Reduced payment plan: Find out more about how this can help you if you need help with your loans and mortgages here.
HSBC India has set up a process for implementing the RBI Circular dated 7 April 2021 advising all lending institutions to put in place a Board – approved policy to refund / adjust the ‘interest on interest' charged to the borrowers during the moratorium period, i.e. 1 March 2020 to 31 August 2020 in conformity with the judgement passed by the Hon'ble Supreme Court of India on 23 March 2021. In accordance with the said circular, HSBC India will refund / adjust the interest on interest and penal interest to eligible retail and wholesale banking borrowers.
In case you have any queries as a retail banking customer, we encourage you to refer to these Frequently Asked Questions.
In case you have any queries as a Wholesale banking customer, please feel free to connect with your Relationship Manager.
We have also set up a dedicated grievance redressal mechanism in line with the requirements of this circular. Please click here to submit your feedback or complaint.
Featured help and support articles
Do your banking at home
We know that you are worried about how to handle your finances during COVID-19. So we'd like you to know that you don't need to go to a branch to handle most of your daily banking needs.
Further support and information
World Health Organisation
WHO advice and up-to-date information on the coronavirus.
Ministry of Health and Family Welfare
Check out latest coronavirus news updated by MoHFW.