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Coronavirus guidance

The unprecedented outbreak of the coronavirus has likely brought about some worry over your finances and investments. We're here to support you with guidance and resources you'll find useful during these uncertain times.

Important information

Important information on operating hours and services available through our branches:

All our branches in India except Chennai branch are operational with revised timings. As per the recent guidance received from the Tamil Nadu government on imposition of lockdown till 31 July, our Chennai branch will be operational from 06 of July. Please click here to know the details of services offered and the operating hours for our branches. However, for your safety and convenience, we urge you to use HSBC Personal Internet and Mobile Banking for your regular banking needs.

Important notice on issuance of Cashier’s Orders or Correspondent Bank Demand Drafts based on Standing Instructions

In view of ongoing nationwide lockdown owing to Covid-19, we are unable to dispatch Cashier’s Orders or Correspondent Bank Demand Drafts due to non-availability of courier services across locations. As a result of this, we are unable to carry out requests for issuance of the above instruments placed through Standing Instructions or Personal Internet Banking.

The Bank will arrange to dispatch these instruments once courier services are resumed.

Should you need to amend these instructions or for any queries, please contact your Relationship Manager / visit the nearest HSBC branch. Your co-operation is highly appreciated.

Aarogya Setu app

We request you to download the Aarogya Setu app and help India win this fight against Covid-19!

Visit the Google Play Store / Apple App Store to download the app. Click here to know more.

IBA notice:

The Indian Banks' Association has asked everyone to use mobile and online banking channels for their regular banking transactions. We will continue to provide essential services at our branches. These essential services are updated in the Important Notices section on Please do not visit the branch to use these essential services unless it is absolutely necessary. We thank you for your consideration and co-operation in these challenging times.

Moratorium package for retail borrowers (Loan and Credit Card customers):

On account of the Covid-19 pandemic, RBI has announced a regulatory package to ease the burden of payment of instalments for loan customers. HSBC is fully supportive of these measures. Accordingly, we are offering this benefit to eligible retail customers whose credit card, mortgage or personal loan payments are falling due between 1 March 2020 and 31 August 2020.

Moratorium package for wholesale banking business borrowers:

HSBC India has a Board approved policy for implementing the recent announcement made by Reserve Bank of India (RBI) on 22 May 2020 to extend Covid-19 relief measures to its eligible customers. For further details please click here.

Change in Cut off Timings for Mutual Funds From 07 April 2020.

Temporary Change in cut-off timings for Mutual Fund Transactions

As per directions from Securities and Exchange Board of India (SEBI), Asset Management Companies have revised the cut-off timings for transactions in Mutual Fund schemes for a temporary period.

Accordingly, the cut-off timings to transact in Mutual Funds via HSBC Bank branches and online mode stand revised as below.

In Respect of Subscriptions / Purchases:

  • For Liquid and Overnight Funds – 11am
  • For other than Liquid and Overnight Funds – 12.00 p.m.

In Respect of Redemptions:

  • For Liquid and Overnight Funds – 12.00 p.m.
  • For other than Liquid and Overnight Funds – 12.00 p.m.

In Respect of Switches:

  • For All Schemes – 12.00 p.m.

Related article

A family looking at the tablet happily at home; image used for HSBC How to do your everyday banking without going to the branch

We know that many of you are worried about how to handle your finances during Covid-19. So we'd like you to know that you don't need to go to a branch to handle most of your daily banking needs.

Here's an easy way to share your thoughts, stay informed and join the conversation. Follow us: