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COVID-19 information and support

The unprecedented outbreak of the coronavirus has likely brought about some worry over your finances and investments. We're here to support you with guidance and resources you'll find useful during these uncertain times.

We're here to help

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Help and advice for mortgages, credit cards, loans, savings accounts and business customers.

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Find out how to stay safe online and guard against coronavirus scams.

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See what you can do through online and mobile banking without leaving home.

Help with loans, credit cards and business accounts

 

Learn about the next steps available if you took up financial relief for your HSBC credit cards.

 

Find out about the further support we are offering for loan payments and deferrals. 

 

Learn about the financial support we have in place for our business banking customers.

Scheme for grant of ex-gratia payment of difference between compound interest & simple interest for six months to borrowers in specified loan accounts (1 March 2020 to 31 August 2020)

HSBC India has set up a process for implementing the circular dated 23 October 2020 announced by the Department of Financial Services, Ministry of Finance, Government of India for grant of ex-gratia payment of difference between compound interest and simple interest for 6 months to borrowers in specific loan accounts (1 March 2020 to 31 August 2020). Please click here for the government circular. In accordance with the said circular, payments to eligible retail and wholesale banking borrowers of HSBC India (across housing loans, personal loans, credit cards, MSME loans  and retail business banking lending clients) shall be credited by 5 November 2020. 

In case you have any queries as a retail banking customer, we encourage you to refer to these Frequently Asked Questions section.

In case you have any queries as a Wholesale banking customer, please feel free to connect with your Relationship Manager.

We have also set up a dedicated grievance redressal mechanism in line with the requirements of this circular. Please click here to submit your feedback or complaint.

Branch service updates

All our branches in India are operational with revised timings. As per guidance received from the government of Kerala, our branches in Kochi will be closed on all Saturdays, till further notice. Please click here to know the details of services offered and the operating hours for our branches. For your safety and convenience, we urge you to use HSBC Personal Internet and Mobile Banking for your regular banking needs.

Featured help and support articles

 

Check the guides to help you move forward.

 

We know that you are worried about how to handle your finances during COVID-19. So we'd like you to know that you don't need to go to a branch to handle most of your daily banking needs.

 

Manage your finances at your fingertips.

 

As the situation evolved we have had to update our branch services and hours. View the latest information.

Further support and information

 
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WHO advice and up-to-date information on the coronavirus.

 
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Check out latest coronavirus news updated by MoHFW.

 
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Download the Aarogya Setu app and help India win this fight against COVID-19!

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